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    Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user brendas15
California
9 reviews
58 helpful votes
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January 4th, 2013

I suppose that your experience with Etsy might depend on the people who sell the specific goods you want to buy. Personally I have only had really good experiences with Etsy.

I have mainly bought small pieces of jewelry for my teenage daughter, who loves the types of handmade things that are offered on the site. In that respect, they are better than eBay, because they are more "boutique-y." Every single thing I've bought on Etsy has arrived quickly and has been even better in-person than in the photos.

I think it's a nice alternative to eBay, and generally I have found their items to be high quality.

Thumbnail of user krystallew
Illinois
1 review
1 helpful vote
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January 28th, 2014

Etsy is a GREAT place. Sometimes some sellers suck, but thats why you read their reviews on their own shop first. It's kinda like eBay without the bidding. I love it as a buyer, AND seller. :) Never had a problem really. EBay is more of a problem with all their stock photos. Etsy is for vintage or handmade items only however, which is what makes Etsy so awesome and different.

Thumbnail of user katef96
Maryland
6 reviews
30 helpful votes
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December 25th, 2019

I love Etsy!
I don't shop anywhere with poor reviews on the site. I have bought high valued items there. Vintage antique rings over $100.
No complaints or scams. I didn't have to deal with etsy customer service since the sellers I had were amazing. Answered all my questions and went over their policies via etsy chat. Depending on the seller, shop policies vary so be aware of that.
I will be starting my own shop soon. I have heard this is one of the safest selling platforms. I'll try and update after.

Tip for consumers:
read policies for each and every shop
stay away from sellers who are "ghosts"
I try and reach out to a seller prior to purchasing and read the most recent reviews. (preferably ones with pictures)
No reviews= not interested unless they are responsive to messages

Products used:
All products I used.

Service
Value
Shipping
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Thumbnail of user derekp1
Massachusetts
7 reviews
48 helpful votes
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June 14th, 2011

I can't believe there are only 37 reviews for Etsy when it's become such an integral part of online shopping. It's an amazing online marketplace for custom, unique goods; things you can't get anywhere else. It's especially cool for geeks who have really specialized interests. All my experiences with vendors have been quality. Highly recommend checking out Etsy.

Thumbnail of user katherined314
Indiana
1 review
0 helpful votes
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July 24th, 2021

Ordered 4 stuffed animals from Leslie and they arrived today. They are simply beautiful and were made from my husband's suit and ties. The Granddaughters will have something to remember Grandpa for a long time. Really did a nice job. Thank you. Kathy

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Thumbnail of user biankas3
Washington
81 reviews
62 helpful votes
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January 2nd, 2021

You can find just about anything you could possibly want on Etsy. I had heard of them before but just never bothered to check them out until about a month ago and now I'm completely addicted!
The jewelry especially is just exquisite and the prices are very on par for what you're getting.
They can be a little expensive on other items but you really do get what you pay for. My only complaint is the crazy high cost of shipping through them.
Otherwise I definitely suggest checking them out, I'm certain you'll like Etsy too!

Tip for consumers:
Just pay attention to the shopping costs

Value
Shipping
Quality
Thumbnail of user juliec35
Kansas
1 review
1 helpful vote
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December 3rd, 2014

I ordered 2 Christmas tutu's from Chacha Tutu and absolutely love them! My grand daughter looks so precious in them, I will for sure be ordering many more from them. If you have a little girl in your life check them out at *******@yahoo.com or www.etsy.com/shop/chachatutu

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Thumbnail of user karenk1205
New York
1 review
14 helpful votes
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May 24th, 2020

Over the years I've bought plenty of great clothes from the nicest woman, Sue at The Coolest Giveaways... just bought some Quarantine graduation sweatshirts and they were SOO cute! I'm about to buy some more. Great quality products. I highly recommend. Karen

Thumbnail of user jenniferm739
Mauritius
5 reviews
0 helpful votes
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June 23rd, 2018

My apartment's aesthetic is mostly comprised of stuff I have purchased on Etsy at this point. They make it easy to find stuff for your home from online sellers and while it can sometimes take a while to receive the item you buy, I have had nothing but positive experiences with the sellers. I've only had to deal with customer support in one case, and they were able to resolve my issue quickly. Very pleased with them and will continue to use them in the future.

Thumbnail of user billyb328
Florida
1 review
0 helpful votes
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December 8th, 2020

We have had great success selling on Etsy. Our customers are among the nicest people we have ever met. Even dissatisfied customers were really nice and polite.

The few purchases we made all went smoothly.

It is important foe everyone to understand that when you buy on Etsy, you are buying from individuals and small family owned operations. Many of these sellers have no business experience or training. For them, the business, customer service and sales side is a learning experience. Sadly many of these sellers are also being misguided on various seller forums to be hostile towards their customers.

Yeah, Etsy has some warts, bad sellers and confusing policies but in general it is a great place to shop and a great place to sell your crafts.

Thumbnail of user cathyl30
Arizona
1 review
1 helpful vote
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July 22nd, 2015

I purchased many items from various Etsy shops from Handmade to Vintage such as supplies, jewelry, home decor and clothing and was very pleased with everything. It's a one stop shopping place where I don't have to look further with the most reasonable prices on the web. I love that each shop has their own unique style! I definitely recommend to check out the shops on Etsy!

Thumbnail of user lauram221
Virginia
28 reviews
18 helpful votes
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December 10th, 2017

I love that you can find almost anything here. Hand made products are beautiful! I have never been disappointed and everyone has loved the gifts I have given them that I bought here! That's saying a lot when you're teenager is excited about your gift!

Thumbnail of user stellac19
Pennsylvania
12 reviews
22 helpful votes
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December 27th, 2017

The online store had lots of cute things and updated frequently until they opened their physical store in Rochester... since then, they neglect their website and it's sad since not everyone lives in Rochester and can't go to see all the goods.
They've been kind to me and the owner, Tempest, has been more than friendly! She's the best!
Once in a while with my order I'll get a free gift:)
I've bought from them since they first opened online way back!
Their stuff is all handmade and super cute!

Thumbnail of user daryllb
Pennsylvania
2 reviews
4 helpful votes
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September 11th, 2015

Etsy is the best for homemade, artisan crafted items. You can find anything and everything on Etsy! You purchase from individual vendors, but in all of the transactions, and there have been many, I have never been disappointed, not once! I have purchased engraved vintage silver teaspoons with meaningful messages, jewelry, soap, vintage figurines and many more item. I love Etsy so much I want to tell the entire world. :)

Thumbnail of user cassiem18
Oregon
3 reviews
5 helpful votes
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September 11th, 2017

I could seriously spend hours browsing all the cool handmade and vintage items on Etsy. I can't speak from the seller's perspective, but as a buyer, your experience all depends on whether you order from an honest and professional seller. So far, I've only had one bad experience, which involved an unresponsive seller and an undelivered item. I opened a case, and Etsy's customer service gave me a full refund within a week.

Thumbnail of user louiseh115
New Zealand
1 review
0 helpful votes
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September 15th, 2019

I've purchased from well over 30 different sellers for different products, such as clothing, jewelry, tarot etc. And the transactions have always been safe. Whenever I have stumbled a scammer-type shop (as there are some bad cookies out there!) I do notify etsy support about it and they have replied with a cancellation of the order within 72 hours. There are so many unique sellers on etsy that I have to say you have to give it a shot!

Thumbnail of user jenniferd1774
Canada
1 review
0 helpful votes
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July 13th, 2021

I've purchased from Etsy Canada many times and feel they are very concerned about the quality of there products and customer service.

I had one item which didn't fit and when I contacted them, I had a refund within 2 days.

This is a very reputable company with fantastic service.

I would highly recommend them.
Thanks
Jennifer

Products used:
Summer dresses

Service
Value
Shipping
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Thumbnail of user yvonnem53
Illinois
2 reviews
1 helpful vote
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June 17th, 2017

I ordered engraved pocket watches for my son's wedding. He will be keeping one and giving the others to his stepsons. I am so pleased with the workmanship, as well as, the price. They will make perfect keepsakes for all three gentlemen. They were completed and shipped very quickly. Thank you for excellent work!

Thumbnail of user cosimah
New York
10 reviews
0 helpful votes
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January 18th, 2021

I love this site. They have a great selection of all kinds of stores (by people) and I always find goodies.
Now, your opinion can differ depending on who the seller is and what they're selling you. I've never had a bad experience on this site before.

Thumbnail of user reeniev
California
1 review
7 helpful votes
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September 15th, 2015

I've been selling on Etsy for sometime now. I have had only good experiences with my sales, feedback and customers. I follow the rules, make sure my orders are out within 24 hours of purchase and follow up and make sure those packages have been delivered.

Many of the complaints I have read about Etsy and shops being closed is because the shop owners did not following Etsy's policies or are not selling authentic handmade.

As a buyer either on Etsy, eBay or Amazon, I research the seller first for red flags. If they have bad feedback or no sales, I don't purchase from them.

All in all, there a many, many reputable sellers on Etsy that sell wonderful, authentic handmade items.

I'm sorry to all those shoppers that had a bad experience with a bad shop owner.

Hopefully more of those bad shops will be closed soon so that they will no longer smear the reputation of good and responsible shop owners on Etsy.

Thumbnail of user katk7
Canada
19 reviews
52 helpful votes
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October 22nd, 2014

I have all good things to say about this site... Everything I have purchased so far has been handmade, unique and great quality. Customer service has been excellent, communication thorough and professional.

However, I wish to point out that each order experience is reflected on the actual individual shop and seller within the Etsy site, not the site itself.

I find that if you make an honest review using criticism instead of just negativity your comment is likely to remain on the seller's profile and could possibly be addressed by the original seller to resolve the issue.

If you have greater issues with an order, you can make a complaint with the Etsy site to investigate the matter. Just look for the "Do you have a problem with your order?" link under your order history for more information.

Thumbnail of user lisaw51
Florida
4 reviews
6 helpful votes
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January 28th, 2014

This is a fairly large site for buying and selling original, handmade items. I am a seller on etsy and have sold a few of my Twilight-inspired jewelry items. I have always received instant payment from the buyers. It costs a small amount to list & sell items, but items listed here will sell for more than they would on ebay.

Thumbnail of user pipert6
Canada
5 reviews
12 helpful votes
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June 24th, 2021
Verified purchase

I am definitely a Etsy addict. Etsy is a website where you buy from individual shops, like a virtual vendor sale. Most shops sell handmade items and there are many small businesses worth supporting. You can always find a local shop on there, to support shopping locally. I love being able to use this website for unique gifts, and it is my number one website for gifts. I am known for giving amazing presents, and many Etsy shops make many custom and personable items. I have never been scammed on Etsy, but my friend has once, and the customer service was top notch and refunded her immediately. She did not read the reviews, which is something you should always do with the individual shops on the website.

Tip for consumers:
Read reviews!!

Products used:
Everything imaginable.

Service
Thumbnail of user judyr4
New Jersey
1 review
2 helpful votes
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January 31st, 2013

I was looking for some unique Christmas gifts and a friend referred me to Etsy. While browsing on Etsy I saw a shop called Bead A Little Bead. The shop has a lot of different jewelry pieces in it. I had ordered some angel earrings and a necklace as gifts. The jewelry was mailed out the next day with a delivery confirmation number so I could track its progress. It was well packed and came with a free gift. I would definitely recommend this shop to anyone looking for some cute inexpensive handmade jewelry pieces.

Thumbnail of user tealn
Michigan
2 reviews
11 helpful votes
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February 12th, 2016

I recently opened up an Etsy shop, and I have been an active buyer for years, and I have always enjoyed using Etsy.

Keep in mind that all shops are owned by different people, and they will all work a little differently. Before buying from a shop read the reviews and shop policies, and remember you get what you pay for. Some sellers are definitely not worth dealing with, but the majority are wonderful.

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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