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    Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user denisep1049
Florida
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

I bought this vintage leather purse from Handmade greats and got it 2 days ago. Even though it is used, it looks brand new. No damage anywhere, metal zippers and several sections. It really is the most beautiful purse I've ever owned and I love it!

Tip for consumers:
I buy my special needs handmade bibs from Etsy also. Their products are all they say and more!! Now one of my favorite go-to websites!

Products used:
Leather purse

Value
Shipping
Quality
Thumbnail of user lolar1
Canada
21 reviews
80 helpful votes
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May 12th, 2011

etsy.com is awesome i got a truely unique purse from one of their vendors from somewhere outta the u. S, when i first learned this i was a little apprehensive, but my money/ information was safe, i payed via paypal and the vendor was so helpful with answering all of my questions. Good experience with them overall.

Thumbnail of user at399
Wisconsin
6 reviews
20 helpful votes
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December 20th, 2014

I buy things there all the time, so far it has been good. Only once did I not have a good exchange with someone who took money and I never heard from him again. But it was only a small amount so I will chalk that one up to learning a lesson. But other wise good site.

Tip for consumers:
Try it for yourself.Just be careful.

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Thumbnail of user jb95
South Carolina
1 review
1 helpful vote
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May 29th, 2014

I have been selling on Etsy for over a year now and have found it to be a great market place for selling handcrafted Items. As a seller Etsy is what you make of it, if you offer good customer service with a quality in demand product you will be successful.
As a buyer you must be smart about who you purchase from just like you do with any other market place. Check reviews, read policies and contact the seller with questions before your purchase and you'll probably have a good experience as well as a unique product not to be found anywhere else.

Thumbnail of user janeth629
GB
1 review
0 helpful votes
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May 17th, 2020

So pleased with my purchase from Emily at Etsy. The quality of the fabric is superb and her attention to detail was perfect.
Thankyou Emily for your messages and thoughtfulness throughout the transaction... I will definitely shop with you in the future...

Thumbnail of user mamaknowsm
Maine
2 reviews
18 helpful votes
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November 27th, 2013

I am a frequent buyer on Etsy, and also a seller. Much of what is shared in the way of reviews here and on other such review sites is the result of an organized group of disgruntled sellers who shout they are leaving to Zibbet if Etsy doesn't make changes. Of course, they go to Zibbet where it is 'friendly', and then realize they are making no sales. Then they bash Zibbet, and return to Etsy. It's all just a bit ridiculous.

Thumbnail of user sydniec
Arizona
5 reviews
19 helpful votes
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April 16th, 2014

The Etsy website has a very comprehensive cache of custom products available for purchase. I was able to find perfect custom invitations for my son's first birthday that will stand out from the rest, for sure! My transaction was completed easily and my order was sent to me the next day. I will definitely be shopping via Etsy.com again.

Thumbnail of user katies28
Mississippi
20 reviews
69 helpful votes
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March 20th, 2016

I've ordered a couple of items from etsy in the last year or two. I see etsy as a sort of eBay for unique handmade items, and I've found some really neat things on the website. I've never had problems with any of the sellers or with packaging/shipping, but I would recommend looking at the seller's reviews to make sure it's not a scam or anything before buying.

Thumbnail of user cecilem5
California
1 review
0 helpful votes
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April 21st, 2015

I ordered a pair of 1965 penny earrings and they were shipped immediately, the presentation box and care information were so helpful. The nicest pair of small earrings ( a gift from Blue Willow) came in the same shipment, which were perfect for my granddaughter's birthday next month. I highly recommend this artist and her prompt delivery. I give her 5 stars!

Thumbnail of user gwenh7
South Carolina
5 reviews
4 helpful votes
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June 11th, 2018

Etsy is an amazing online store to purchase handmade unusual items of all kinds. From custom household items, jewelry, baby gifts, custom eats, to just about anything you would ever find at a huge high end custom warehouse with high end vendors, if there was ever such a thing available. It is available on Etsy, com!

Thumbnail of user breannar2
North Carolina
3 reviews
12 helpful votes
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March 3rd, 2015

I've had a shop on etsy for years now and have purchased from there for even longer. It has it's ups n downs.
If you just look at it as a platform to get your small biz running... a cheap starting place. It's wonderful. New sellers DO have a bit of a learning curve... got to learn photography, SEO, how to promote yourself but this is all things a new seller anywhere will have to learn.
Etsy started my company ( untamedrose.com) out and gave me a chance to grow. For that I will always be thankful. BUT They are also really bad at all the "extra" stuffs they promise like "support" "getting hold of them" "education" So dont "rely" on them for such.

Lot of the reviews here really are about the wrong company... there are tons of great sellers/companies on etsy... and some really Blah ones to down right scams. Buyer beware as always check That companies reviews, read the listing, and ask Q's. A good seller will have no problem answering them. :)

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Thumbnail of user bettyd13
New York
1 review
2 helpful votes
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November 9th, 2014

I ordered two barn wood jewelry organizers - one for my daughter and one for myself. They are really nice. I love it. Now my jewelry can be on display so I can see what I have - no more tangled necklaces. I have always been completely satisfied with the items I order. Betty Davis, Eagle Grove, IA

Thumbnail of user juliak
California
8 reviews
47 helpful votes
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July 21st, 2009

I heart etsy! My home would look so bleh without it. You could buy anything from artwork to jewelry to baby clothes there. Very easy to use site, many features other shopping sites don't have such as ability to search for local sellers and ways to request custom items in the alchemy section. Etsy sellers are not your typical seller. They have super communication skills and are willing to go out of their way to make you satisfied. I usually get hand written notes and free samples when my purchase arrives. I love this site so much, I got inspired to start my own store on etsy and found an incredible amount of resources to help me get started and start selling.

Thumbnail of user margeryr
Armenia
4 reviews
12 helpful votes
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November 23rd, 2015

I love Etsy, I can spend HOURS on it, browsing product after product. Just like any other online marketplace, you have to be careful who you buy from, but that's the case with all marketplaces, isn't it?... I think it's so great that Etsy gives hand-made products such a big platform. In a world of top fashion brands and huge hypermarkets, etsy is unique

Thumbnail of user sheilab62
Massachusetts
1 review
1 helpful vote
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February 25th, 2017

I ordered the mechanics cake topper. It was at my door steps in a matter of days. Not only that this peice was exactly what I viewed on the site. Great quality. I would definitely use them again and again. I hope this will help someone. No need to wonder place your order without hesitation. Sheila from Brooklyn

Thumbnail of user craigd269
District of Columbia
5 reviews
1 helpful vote
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August 31st, 2022

Their custom vehicle emblems fit perfectly and enhance my f150. Their customer service is top rated, so regard the negative comments that say otherwise. Ryan the owner took care of my order personally from start to finish!

Tip for consumers:
Great,inexpensive way to customize vehicle

Products used:
Custom vehicle emblems(Ford)

Service
Value
Shipping
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Thumbnail of user rodrigod5
Florida
83 reviews
174 helpful votes
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June 17th, 2022
Verified purchase

I bought several smaller items from Etsy from various sellers. I didn't have any issues. All of my items I ordered are as described and arrived more or less around the expected delivery date. However, I always check if a seller has a good track record and decent reviews. My favorite purchase from Etsy is a plant, Alocasia Reginula Black Velvet, that bloomed right after a month. To sum it up: I'm happy with Etsy.

Products used:
Alocasia Reginula Black Velvet, neon lights, wooden toy for kids, pullover, socks

Service
Value
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Quality
Thumbnail of user jordanr162
Connecticut
10 reviews
44 helpful votes
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July 25th, 2020

I love supporting people who create their own stuff. I've bought a lot of things off Etsy, from notebooks to plushies to face masks. I have never been disappointed with anything I've purchased. Where else could I go to get car window decals to show off my nerd pride? This has become my go-to website for fun gifts that are more customized for my friends.

Thumbnail of user janar6
North Carolina
3 reviews
6 helpful votes
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May 7th, 2018

I've ordered from a couple different shops and love them all. I've only had one issue with one shop but Etsy's customer service team was able to help me get a fair resolution.

I just want to remind other potential customers that Etsy itself is not selling the items you see, individual shop owners are so if you have a problem with a shop you should contact Etsy for help and if for some reason Etsy can't help you then you should contact your bank or credit card company.

Overall, Etsy has been pretty great and the variety of shops available is amazing. There are some seriously talented artists on Etsy and they shouldn't be lopped in with the few bad apples that give Etsy a bad name.

Thumbnail of user sarahl270
France
2 reviews
5 helpful votes
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January 30th, 2018

I love Etsy very much, it's like a galaxy where I can find amazing, original and beautiful items. You just have to find the right seller (like Amazon, Aliexpress etc.) and I've never been disappointed. I have ordered several times and my parcels have always arrived. In the parcel some sellers don't hesitate to make a cute packaging and give some free gifts. This is really important to buy from sellers who are created they items handmades with a lot of patience & love.

Thumbnail of user whitneyt
District of Columbia
3 reviews
7 helpful votes
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May 25th, 2011

I pride myself on being a great gift giver! Etsy always has unique items that you aren't going to find just anywhere. I recently had a ton of close friends graduate law school and I found the best graduation gifts on etsy - from hand stamped collar stays and cuff links to custom stationary - great gifts and all at reasonable prices! I've been buying through etsy for a few years now and I've never had less than a stellar experience.

Thumbnail of user tarao10
New York
2 reviews
2 helpful votes
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November 12th, 2017

Reviewing a site like this is difficult - unless you've ever had a major issue with a particular seller on Etsy or actually sold on the site, you're likely to never have a reason to interact with the people of Etsy itself.
I've created and managed three shops on Etsy for a few, shall we say, not-so-internet-savvy older folks who wanted to get their crafts out into the world. Listing and editing is super easy with the site and if you ever have any questions or problems, Etsy customer service is amazing and generally pretty fast with a response.

Obviously the site cannot be held responsible for the actions (or inactions) of the very few bad eggs there are that you might experience as a frequent buyer. But they really are few-and-far in between since Etsy takes quick action on any reports that are made.

Thumbnail of user robertk1978
Tennessee
1 review
0 helpful votes
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May 11th, 2021

Bought a Handcrafted anti-bee design, very colorful, feeder from Yankee Glass Art.
I requested a return for a custom made unit and had full cooperation. Highly recommend their product and service. Bob K.

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Thumbnail of user aiyah
California
14 reviews
57 helpful votes
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August 13th, 2011

I love this place, you can buy original hand craft goods of any kind. If someone has made it, it does exist out there on the internet! Etsy has a way to sign up and talk to the people who create a ton of artistic items such as paintings, jewelery and even clothing. If something is out of stock you have a way to get in contact with the creator/maker and see if they can make one specially for you. I've had a lot of amazing original pieces and jewelry from this site. I highly recommend it!

Thumbnail of user marilyny4
Bulgaria
2 reviews
3 helpful votes
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October 22nd, 2017

I love etsy as you can buy things that are handmade and you can't find elsewhere. I have 2 shops on etsy and I am very happy with the website. I have also ordered a few times from other sellers and always have been very happy. Etsy's customer service used to be quite slow but now they are quite fast and helpful.
There are things that need improvement though but they are working on it.

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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