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Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user caitlyns13
Texas
33 reviews
126 helpful votes
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July 14th, 2018

I purchased a cake topper as my first item on this site. I am so in love with it and I am so happy with how it turned out since I was so nervous to buy it because it was coming all the way from Turkey. However, all my fears and nerves were for nothing because it was beautifully made and I can't wait to put it on top of my wedding cake!

Thumbnail of user kelleyk
New Jersey
6 reviews
22 helpful votes
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March 7th, 2011

I have bought tons of items from etsy.com- mostly with no problems. Any shipping (broken or missing items) issues have been resolve nicely with the sellers. Only one time I had to contact Etsy help on a seller that was not responding to my emails about an item I paid for and didnt receive (for months). Etsy helped resolve this issue with the seller and I received my items.

Thumbnail of user noral9
Texas
4 reviews
2 helpful votes
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April 6th, 2016

I love Etsy. It's full of individual businesses. You will find anything you want here and if you don't someone, probably several businesses, will make it for you. I go to Etsy all the time for gifts and for unique items I want for myself. One of a kind pieces. Running leggings, jewelry, furniture, car accessories... so many things. It's awesome.

Thumbnail of user elisak1
Netherlands
1 review
1 helpful vote
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October 18th, 2016

I ordered a few items at some shops via etsy. It were beautiful handmade products!
The shops where I bought something had all good reviews. My advise (I see a lot of bad reviews): read the reviews of the shops before you order something, and ask a question about the product. It can help you to get an idea about the attitude of the seller.

Thumbnail of user kims227
Michigan
1 review
1 helpful vote
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February 22nd, 2017

Great products and fast shipping from most supplies shops. Don't let one bad experience keep you from shopping here. Most sellers are conscientious and friendly as well as quick to respond to all inquiries.

Thumbnail of user sierraw3
Illinois
1 review
1 helpful vote
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February 23rd, 2016

I ordered two shirts (Drunk in love, just drunk) on Saturday and I saw my email wasn't going to get here until Friday but needed it sooner and asked if expedited shipping was possible and how much and they did 2 day shipping for free. If you email, they seem very much appreciative of business and will accommodate you.

Thumbnail of user chandrac3
Georgia
1 review
2 helpful votes
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February 22nd, 2017

I am both a buyer and seller on Etsy. I frequently make purchases on Etsy and have never had anything but great service. The one thing you have to remember about Etsy is that to address any customer issue you have to go back to the seller you bought from. There are over one million sellers on Etsy. Most of these are honest and hard working and provide a good product for the money. I run an honest business and desire that every buyer is thrilled with his or her purchase. If they are not I will refund their money as will most Etsy sellers.

Thumbnail of user kalir
North Carolina
1 review
2 helpful votes
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July 16th, 2014

I ordered two items from this website. The items arrived at my house 2 days after I ordered them. I had read some bad reviews before i purchased the items so i am really glad everything came out okay. Everything was in great condition and I am very happy with the results.

Thumbnail of user angelae9
Texas
1 review
3 helpful votes
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January 26th, 2014

I've had nothing but good experiences on Etsy, both as a seller and buyer. I'm very confused by most of the reviews here. They seemed to be left primarily by (1) sellers whose shops did poorly, and (2) buyers who aren't accustomed to shopping online. Compared to Ebay, where I've been scammed more times than I can count with no redress, Etsy is 1000 times more trustworthy, offers better service, and better products.

Thumbnail of user peggyd7
Arkansas
1 review
0 helpful votes
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August 10th, 2015

Wonderful product, great paper quality, VERY CUTE designs. I purchased two card packs for my grandchildren, one boy and one girl design. I was impressed by the immediate attention given to my order by Colleen. She sent proofs and as soon as I responded they were printed and shipped! Great service Colleen! I will definitely recommend this site to my family and friends.

Thumbnail of user suhanaa
India
1 review
2 helpful votes
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August 30th, 2013

I am quite happy and satisfied with Etsy. I haven't bought much though... or rather I should say that I have till now bought hand made jewelery from one seller.

She is good and offers authentic stuff. Shipping too is on time, stuff is nicely packed and all jewelry comes in gift boxes (an extra bonus!).

Her shop name is myglitteringworld and she also recommends few shops to buy other stuff like painting, paper decor, etc. Since shopping has been a good experience so i guess has some good sellers too.

Thumbnail of user sarahc46
Massachusetts
8 reviews
27 helpful votes
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July 31st, 2013

Etsy is awesome. I often find prettier & more unique items on etsy than on regular retailers. I guess the only thing is the experience sort of depends on who on etsy you buy from, but so far it's been good! :)

Thumbnail of user danah64
Canada
1 review
2 helpful votes
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October 9th, 2017

Received a second bird from this artist... birds are delicate and very lifelike. I bought a pure white one and a blue jay. They are sitting on a lampshade and at Christmas, the white one sits on my tree (I bought the white one at a sale before this artist opened on Etsy). Love them! You can be sure that this seller will deliver as promised.

Service
Value
Shipping
Quality
Thumbnail of user bunnyb2
California
6 reviews
8 helpful votes
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August 15th, 2015

I have my own store on this website and thus far it has been a fun way to sell my works and connect with talented people. I have ordered from a couple of different shops and was happy with my items. If you are looking to buy unique, interesting items, Etsy is the way to go. However, buyers need to remember to read the reviews on shops, read their policies, and always message the seller about anything they aren't sure about. If you buy from a bad seller it's not Etsy's fault. They can settle disputes but most of the communication is between the buyer and seller. Shop smart!

Thumbnail of user donnad118
Pennsylvania
2 reviews
0 helpful votes
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September 26th, 2017

I ordered two initial prints as wedding gifts from Knot&Nest. Before placing the order, Becca took the time to show me what the prints would look like using two different date formats. I ordered them on the 20th of June and they arrived on the 24th. The burlap was of very nice quality with some stiffness for easy framing. I framed them myself purchasing frames that were matted with an 8 x 10 opening. Love this product and will be purchasing again. Thank you Knot&Nest!

Service
Value
Shipping
Quality
Thumbnail of user dottiem11
Tennessee
1 review
0 helpful votes
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November 30th, 2018

I found them on line looking for rustic and farm decor. I bought two lamps in the shape of milk cans and requested three way switches and that they did. Delivery was fast and the product just great and just right for what I was looking for. Then ordered shutter doors for the wall and they came with handles just like barn shutters, and wooden and ready to hang love them. Great items and a special thanks for the items an shout out to let you know very satisfied. LOVE YOUR ITEMS Will be buying more in the near future.

Thumbnail of user shirleym32
Idaho
12 reviews
41 helpful votes
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March 15th, 2015

While Etsy has a bit less traffic than Ebay and Amazon it is a better place to sell. The fees are much lower and you are in charge of your business. On Etsy the sellers promote and support each other.

There are many categories of sellers but most of them are great people and sell great items. You can find the odd items that you can't find in other places. Great handmade items, lots of vintage collectible items and some wonderful artwork.

Thumbnail of user nikav3
Cyprus
9 reviews
1 helpful vote
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March 20th, 2023

It is a great online marketplace for wedding dresses from independent designers. Etsy makes buying a wedding dress online easy and fun with its user-friendly platform, secure payment system, and reliable shipping. Etsy has dresses for every bride-to-be, from vintage to modern and unique.

Thumbnail of user shontelb
Illinois
1 review
1 helpful vote
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November 27th, 2017

Hi I bought a couple things from Etsy. A personalized mug and key from the kids for my love for fathers day. They are amazing! I had minor questions and concern about the product and they were extremely helpful. They made sure that understood everything. I also had to change something at the last minute and they were ok with it. My products arrived on time and my kids were so excited. They did really good. And I would recommend to anyone for their personalized needs. In fact I'm ordering from them again now for Christmas. They do excellent work.
Shon

Thumbnail of user maries120
Pennsylvania
22 reviews
57 helpful votes
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September 11th, 2018

If you are looking for handmade, homemade or home grown, this is a great place to find them. Shopping here is very diverse as you can buy things like whole vanilla beans to sterling silver handmade jewelry. Many artisans and crafters use this site as a platform to sell their goods. Important to check the ratings and read reviews before you order from someone. Have never had any problems; you shouldn't either, as long as you know how to shop sites like this.

Thumbnail of user athenae
California
8 reviews
59 helpful votes
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January 12th, 2010

Great site! All products handmade or vintage! Great prices! Unique products! Very friendly buyers from all over the world! Custom orders! Security system! (so no seller can steal your money without a punishment, and so no one does.)
I buy from etsy very often and i am 100% satisfied! I recommend it without any doupt!

Thumbnail of user lisam229
California
1 review
2 helpful votes
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November 25th, 2015

I received a shipment from Sally Sloane recently and was thrilled with the merchandise. It looks even better in my home than on the website. I'm thrilled I found her website and it was very easy to navigate and order. Every item was carefully wrapped and arrived promptly.
Can not recommend her stones and jewelry highly enough. I hadn't spoken to Sally in decades and it was wonderful to reconnect with such a talented and kind friend.

Thumbnail of user fifiy
Canada
5 reviews
12 helpful votes
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May 15th, 2011

This is an amazing site of handmade goods, clothing and art. The artists are friendly and the prices are wonderful. Its Paypal supported so that you really can't go wrong here. You can have conversations with the artists through Etsy. If you are looking for a unique gift this is the site to visit regardless of whether you have a small budget or a big one. Check it out and have funt!

Thumbnail of user judym108
Oklahoma
11 reviews
5 helpful votes
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April 5th, 2017

I am a big fan of Etsy! They offer a huge variety of products. All of the items I have ordered from Etsy have outstanding. Everything was just as advertised and everything has been excellent! I am planning several other orders very soon!

Thumbnail of user msp10
Florida
9 reviews
18 helpful votes
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May 27th, 2017

I've only order once from Etsy! And the owner I've order from, had great reviews from other buyers. I've order a body brush/face brush from the owner, and which wasn't pricey at all! Both items came quickly and my items look like her displays. She also gave me a card to contact her with any issues, and a free sample of lavender shea butter! Oh it had such an lovely smell, couldn't do much with the sample, lol. I was able to use it on both elbows that's about it, but I'm planning to buy more from this seller soon. Never had any problems and I hope it stays that way, with any seller I'll purchase from in the near future! If not I'm coming to update my review, about my bad experience.

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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