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    Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user lindap22
Arkansas
3 reviews
4 helpful votes
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April 7th, 2012

I have been looking for authentic Native American beaded barrettes. I was fortunate to have found three in the last month. The work by the artists were to perfection. They packaging was superb and like getting a birthday present in the mail. One was even wrapped with a ribbon and a little crocheted doily on it. Packaged with care as the beadwork and quills are delicate. I highly recommend ETSY! I have also purchased miniature tea sets from them and again each little piece was packaged individually and arrived in perfect shapy.

Thumbnail of user melissab209
Missouri
3 reviews
0 helpful votes
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February 12th, 2018

Etsy is a great place to look for unique items that you cant find anywhere else, including customs and commissions. You will also find many vintage items and craft supplies as well. You can list your creations here for sale. It is a very user friendly interface. I have used both the website and the apps. I prefer the website itself. The seller app had a bug at the time I was trying to use it that caused a random picture to become the main item picture out of the photo group to upload. Then it wouldnt let me delete the photos without cancelling the post. There has been an update to the app since my last listing, so Im unsure at this time if that has been a corrected issue or not. Dont let that discourage you though. It is still a great app to use. You can track the traffic that visits your shop and your listings as well as how they came to your shop, ei. Facebook, web address, direct link, Instagram, etc.

Thumbnail of user callal2
GB
4 reviews
94 helpful votes
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July 29th, 2019

I have bought from several sellers on Etsy, and each transaction has been perfect and ended with me having something which I could not have bought anywhere else. Several times I have bought handmade items from small businesses and each time found the seller to be keen to provide the perfect item, even when I have asked if small changes can be made for me. I have found Etsy to have the choice and convenience of online shopping, but with the personal touch of shopping locally.

Thumbnail of user nascarmoms
Massachusetts
12 reviews
41 helpful votes
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July 31st, 2012

Etsy is a website where you can browse and buy mostly handmade and vintage items from various shops. I love this website and can get quite lost looking at all the very unique and amazing items for sale. If you're looking for one piece of jewelery or decor that is unique and not everyone has then this is the place for you. The only issue I've ever had with Etsy is that I had to self-ban myself from going on their website because I spend too much money. Etsy does accept Paypal (or at least all the vendors I've purchased from) and I do recommend you pay through paypal, because similarly to Ebay, I'm sure there are dishonest vendors on Etsy as well, however I have never run into it. Ll in all, I think it's a great website, although quite addicting and if you're like me you may have to lock up your wallet somewhere.

Thumbnail of user christined46
Canada
8 reviews
19 helpful votes
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March 14th, 2016

I've only ordered from the site a couple times but my experiences have been great! I bought some wooden post earrings from a vendor on the site who was uber sweet! Even threw in a pair of free earrings! YAY! It did take a while to ship but they were coming from Thailand so it's understandable. I will say it can take I while to find the "diamond in the rough" so to speak, there are some weird, cheapy vendors who give me stingy vibes but you can find some really great items for a reasonable price. I Love Etsy and will be using the site for a looooong time! :)

Thumbnail of user veronicab28
New York
1 review
5 helpful votes
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July 29th, 2016

I was uncertain about purchasing body jewelry on etsy until I shopped BeltaneMoon. I am more than amazed at the quality, communication and prices at Beltane Moon. The shop owner goes by "Steel" and is extremely knowledgeable and friendly and pretty funny, too!

Thumbnail of user niconal
Arkansas
2 reviews
13 helpful votes
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May 15th, 2010

I love this site. My family has ordered multiple items from this site. We have loved everything we've ordered and received great customer service from all sellers on this site. Would highly recommend :)

Thumbnail of user lindaa33
District of Columbia
1 review
7 helpful votes
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September 7th, 2014

I love Etsy. I have purchased quite a few items from the site and have always received my items swiftly and find them as described. Everyone has been polite. I will continue to purchase from them in the future.

Service
Value
Shipping
Quality
Thumbnail of user sheilap10
Washington
1 review
0 helpful votes
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June 5th, 2015

I was impressed with the prompt shipment. Item wrapped safely so it couldn't get damaged.
The item was more beautiful than I anticipated. I'm so glad I stumbled upon this awesome
Place to shop absolutely everything. I love Etsy. I spend enjoyable hours just browsing.

Thumbnail of user lm389
Pennsylvania
1 review
0 helpful votes
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March 11th, 2022

The TV arrived safely and in perfect condition. Thank you for the fast shipping. The TV and DVD works perfect condition. I only needed it to adjusted the color a little bit, everything else is very good.And not even a scratch. This TV look brand-new. Thank you very much! Highly recommend you (seller)

Thumbnail of user naomit
Israel
5 reviews
11 helpful votes
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August 5th, 2013

I love love love Etsy.com. I love browsing through the unique products that I could never find in a store. Would definitely recommend Etsy to anyone who is on the hunt for an amazing present or something special for yourself!

Thumbnail of user catherinew75
Wyoming
2 reviews
1 helpful vote
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April 11th, 2018

I have to say that I have no any issues so far purchasing on Etsy. I bought this product https://www.etsy.com/listing/*******/secret-message-locket-pendant-brass-long?ref=finds_l for my mom last Monday. It is exactly as it looks on their product image on their site and I really love the quality and design. Will surely come back!

Thumbnail of user leighb41
Mississippi
2 reviews
2 helpful votes
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August 28th, 2017

Candlebrate is a great little candle shop with these cute little candles for birthday cakes. They have leggo, pac-man, spiderman, star wars, etc. And the prices are crazy low! They also have candles in jars/tins, but if you have a theme birthday party coming up, you should check them out.

Thumbnail of user garys94
Nevada
1 review
1 helpful vote
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August 27th, 2015

I ordered a plate frame on a Sunday and asked for a rushed delivery. On Monday I was sent email confirmation my order was shipped and I received it on Thursday today. Much thanks to Etsy and their excellent service and delivery.

Thumbnail of user marions35
France
2 reviews
47 helpful votes
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March 26th, 2018

I have bought just beautiful items from a store on Etsy and wanted to share with you, have a look, the items arrived as promised and were extremely well presented, simply love these pieces
https://www.etsy.com/de/shop/CrystalsandPearlsMI?ref=pr_faveshops

Thumbnail of user arleneb29
Pennsylvania
1 review
1 helpful vote
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November 18th, 2017

I bought 2 Keepsake Urns from Mayra Stoneware Design. They are outstanding. The workmanship is absolutely fantasic and the service I received from Mayra was excellent. I would recommend her work to anyone looking for such items.
Arlene B

Thumbnail of user poppieg
GB
11 reviews
26 helpful votes
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October 23rd, 2017

I've recently started a pin shop on Etsy as I wanted some extra cash for my college fund. So far I'm very impressed! I've had 15 sales so far and have made a few extra bucks I wouldn't have had. I highly recommend this site :)

Thumbnail of user layc5
Singapore
2 reviews
0 helpful votes
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October 20th, 2017

Go here if you search for a gift or for any decorative thingy for your appartment - its the right place. I got curtains, pillows and couple pictures as a gift for my friends. The delivery was issued via post so it was a bit long but it was my choice and rest of the service was brilliant. Thank you!

Thumbnail of user km10
Wisconsin
1 review
3 helpful votes
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February 27th, 2011

Love all the wonderful handmade pottery on this site, and although I am a potter myself, I love buying and collecting other artists work. I made some absolutely phenomonal purchases, and at prices less than I would see at a local art fair. I am currently awaiting a large decorative centerpiece bowl I bought during the past week. It's like christmas all year long!

Thumbnail of user melindae2
California
1 review
1 helpful vote
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April 29th, 2015

From the excellent website photos, I expected beautiful jewelry. What I had not anticipated was the exquisite packaging. Every detail of the gift bag, gift-wrapped jewelry box, a label were particularly taseteful. Of course, upon opening these, the treasures were everything promised by the website.

Thumbnail of user cleom
California
2 reviews
3 helpful votes
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November 29th, 2011

I have order many times from this website and not run unto a problem until recently. I purchased a tea tree oil face soap and after 3 days I realized, I have not received a shipping confirmation. I contacted the seller, whom after two days contacted me back and stated that the paypal account was having issues. The money still was there but the seller had not taken the money out. The seller stated I would have to send a money order after they got the total. The soap cost $3.50 but there was no shipping cost. She tried to charge me $7.00 for shipping. That is doubled the price of item and I immediately canceled. The website is a handmade website (not all), the sellers are individuals and have a store front where they sell there unique items. You can also find vintage items on the website and very few commercial items but everything is one of a kind. Its a very reputable site.

Thumbnail of user laceyl
New York
1 review
2 helpful votes
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December 12th, 2011

I don't usually leave comments about anything that I order and I don't know about any of the other sellers on this site but I ordered a glass from braintees and was more than satisfied. Not only was the quality great and the glass exactly what I ordered but it came in a timely matter. Inside the larger shipping box was a smaller, form fitting box along with a nice "thank you for ordering note" and a bow to place on top when I was done wrapping. Great service with this person! I would definately order from her again.

Thumbnail of user loub54
Illinois
1 review
6 helpful votes
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June 26th, 2016

My previous experiences with Etsy and those who sell on Etsy were not good. The item purchased was poorly grafted and fell apart within a week of receiving it. Neither the seller nor Etsy made any attempt to reconcile the problem. The seller actually told me that I was attempting to get her/him to give me a second identical item for free and that I could complain as much as I wanted to and it wouldn't hurt her business in the slightest. Etsy deleted my negative comments.
Quite by chance, I found "love the bugs" but was loathed to have to go through etsy again to make a purchase. I had numerous conversations with the proprietor of "love the bugs"and with a great deal of hesitation I made a purchase.
I described what I wanted and "love the bugs" exceeded my expectations with their dedication to craftsmanship and customer satisfaction. I would advise everyone to stay away from Etsy but if you're looking for an exceptional product and customer service, contact "LOVE THE BUGS"!

Thumbnail of user lauraettee
Georgia
2 reviews
0 helpful votes
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October 21st, 2017

I purchased a watch band for Apple watch. Very well made, nice leather, and the ends fit precisely to the watch. Unlike many dealers selling Apple watch. It took about a week to arrive which was also excellent and efficient! Lauraette Evans

Thumbnail of user fuckt
Canada
3 reviews
16 helpful votes
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May 18th, 2015

This is a great site for artisans and suppliers a like. I sell supplies and in less then 1 years time I have made over $7000 USD doing so and have had 1000 sales. I have only had great buyers as of so far. Because of this site I have been able to quit my 9 to 5 and instead make my passion my fulltime gig. Many other people i know have done the same.

If you would like to check out my shop here is the link https://www.etsy.com/ca/shop/RedStarSupplies

If you want to try it out for yourself, please use this link. It will give us both 40 free listings, that way you can know if the platform works for you without paying money.

http://etsy.me/1FjNe3F

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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