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Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user denniss52
Oklahoma
2 reviews
0 helpful votes
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March 7th, 2016

Just a short note to tell you about a great art store on Etsy.com. This store features almost 500 giclee art prints by Tulsa artist Dennis R. Scott. The art is fantastic and the prices are quite reasonable if not very low. I am willing to bet that you will find some art that you just really like and want to purchase. Have a great time browsing the art in TheArtManStore on Etsy.com

Thumbnail of user ginac488
New York
1 review
0 helpful votes
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February 20th, 2022

I purchased a wooden heart wall decor. It is even nicer than I anticipated. I will be sure to shop on Etsy again. You might want to check out www.curtisandfoster.com. I am very happy and completely satisfied. You can't go wrong! I will definitely shop from then again.

G. Capitelli

Tip for consumers:
Shipping is good. Excellent quality, I would recommend Etsy to anyone and www.CurtisandFoster.com.

Products used:
Wall decor, wooden heart

Service
Value
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Thumbnail of user denisel8
Illinois
8 reviews
22 helpful votes
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October 16th, 2012

First, I am a seller. I have had only postive experiences in my over 200 sales. Every customer is so complimentary and easy to work with. I am paid immediately and have never had a problem in 4 years.

I have loved every item I have purchased on etsy. When buying, check sold section to see comments from other buyers. Communication with seller is easy and custom items can be accomodated. Try it, you will not be disappointed.

Thumbnail of user maryjaneh1
Virginia
1 review
1 helpful vote
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March 24th, 2014

Dina from Dina Paola Designs was great to work with. Dina would follow up with me to make sure that I was happy with the color for the Hershey Kiss stickers that I ordered. Dina's turn around time was quick and I was happy with the quality. I will definitely order again from Dina.

Thumbnail of user trevorw31
Australia
1 review
2 helpful votes
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May 30th, 2017

I had recent dealings with Boki Skoro for some funny toilet signs. For some reason the parcel went missing in transit reasons known only to Aus post. Boki bent over backwards chasing the parcel till all avenues were exhausted and constantly keeping me up to date. Boki then sent me at no charge the same items of the original order. Some15 days after postage the 1st package arrived with no explanation for delay. Boki told me to give them to friends and I would not be charged for them. Wil repeat purchase and recommend.

Thumbnail of user sallym26
New Jersey
1 review
0 helpful votes
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July 17th, 2015

I ordered a Christmas ornament for a 50th wedding anniversary. Patty and I exchanged a ton of emails to get it right. She was wonderfully patient and went out of her way to get it to me on time. I was so impressed. The ornament is lovely and cost the same as a non custom made design.

Thumbnail of user johns11867
Mississippi
10 reviews
10 helpful votes
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January 4th, 2023

I bought 8 rod socks from them they done a great job on making sure then name was spelled right on the rod socks and was very fast shipping they are great people to deal with we had a shipping problem usps delivered the rod socks to the wrong address and they was helping me track the package down it wasn't there falt it was usps falt I will be ordering more rod socks from them

Tip for consumers:
Just checking your email because they are very fast about answering you back

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Thumbnail of user kimc387
Japan
2 reviews
4 helpful votes
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December 8th, 2018

I've made dozens of purchases from this site, and have yet to have received anything that wasn't as advertised. I hope they keep it this way as a legitimate site and keep out the false advertisers and scammers.

Tip for consumers:
Follow the reviews; go for who has the better reviews and most reviews for legitimacy.

Products used:
Wedding rings, wedding dresses, Ocarina of Time ocarina, other videogame decor.

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Thumbnail of user katep46
GB
1 review
3 helpful votes
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May 28th, 2017

I've had a great experience as a seller on Etsy (www.auberginefox.etsy.com) but also as a very long term customer. I've only had one negative shopping experience to date, and Etsy customer service sorted it out for me and I got my money back.

Thumbnail of user franw4
New Jersey
1 review
0 helpful votes
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March 16th, 2015

I recently purchased some leather goods from Lockaloos Leather and I love each one. I purchased the I pad cover, key fob and mouse pad and they are so pretty. All the pieces I purchased are so well made, so soft and smell so good. I give this craftsman a 5 stars rating! I will surely purchase more items from Lockaloos Leather in the near future. Thank you!

Tip for consumers:
You won't be disappointed! You can not beat the shipping charge, I've never seen it so low on any other site! It shipped out in less than 5 days and was the easiest site I've ever used to order anything on line!!! 100 per cent pleased all the way around!!

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Thumbnail of user henrieg
Ohio
6 reviews
0 helpful votes
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June 3rd, 2015

I recently purchased a dress from OriginatedDora. I must pass along how much I love the dress. The shipping time was impressive. I will most definitely be purchasing from this shop again. I did have email interaction with the shop owner and it was most helpful and pleasant. I HIGHLY recommend this shop.

Thumbnail of user reneew43
South Carolina
1 review
1 helpful vote
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March 11th, 2017

I had a great experience with a Custom T-shirt order shop owner was very kind, Great customer service. I love my t-shirts, just as I imagined.
They not only design t-shirts, Aprons, tote bags, Pet t-shirts and ballcaps.
www.etsy.com/naesbargainoutlet

Thumbnail of user rachaels17
Australia
1 review
4 helpful votes
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November 13th, 2015

I read reviews after placing an order with Etsy so was a bit worried. I shouldn't have. The order was a personalised dinosaur cake topper & it arrived quickly. It was exactly what I ordered & looked great!

Thumbnail of user sylvied6
Canada
3 reviews
3 helpful votes
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November 27th, 2017

June she's the one to send an email for any coloring books you desire and she will do more then Her best to found that book and even if you are to canada and it's right no shipping to canada she will do Her possible to do the shipping.

Thumbnail of user paulinem7
GB
1 review
7 helpful votes
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October 15th, 2014

I have just received my wonderful custom made mask of the queen of hearts from Once Upon A Freak. Really nice site, very helpful staff and it arrived well wrapped and in perfect condition.

Thank you ONCE UPON A FREAK and thank you Etsy.

Pauline Manners. Suffolk. England.

Tip for consumers:
If you want a great Fancy Dress Mask then Once Upon A Freak are great, not expensive and really good quality.

Service
Value
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Thumbnail of user understandingi1
Washington
1 review
0 helpful votes
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May 9th, 2023

I have ordered many beaded patches for embroidery works on jackets and jeans etc. the patched have come from
India, China and Mexico and are beautiful.

Products used:
Embroidery patches especially beaded ones or flowers

Value
Shipping
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Quality
Thumbnail of user margretp
Arizona
3 reviews
11 helpful votes
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September 26th, 2010

A friend of mine turned me on to Jeanette's Patisserie on Etsy. Their store is actually at http://www.etsy.com/shop/jeanettespatisserie and I gotta tell ya, their sandwich cookies are so freakin tasty I've converted to these healthier cookies... yes, finally healthy AND delicious cookies can now be purchased! They also have these brownies with real whiskey and ganache! Can you believe it! We ordered 2 of their Organic Chocolate Almond Bundt Cake's for our office party and in 2.5 seconds BOTH were gone... time to reorder... for myself!

Thumbnail of user kimberleyz
Louisiana
5 reviews
3 helpful votes
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February 22nd, 2016

I have recently been shopping on etsy I think this site is great I love their shops and when I sighn on I love the items they have laid out for me. Items I purchase come quickly and there is always a personal not from the store owner makes me feel special!

Thumbnail of user jeanh33
New Jersey
1 review
0 helpful votes
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August 7th, 2015

I just received a cross stitched baby quilt from Anita Selph - StitchingbyHeart and it is beautiful. I wanted to make a quilt for my first grandchild as my mother did for my son but was overwhelmed with the work and skill that was involved. I ordered a kit for the quilt and a bib to practice on. It took me a week to complete the simple bib so needless to say I returned the quilt kit.

I went on Etsy to see if anyone made these and sold them. That is how I found Anita. What a great lady! She emailed me and got it shipped the next day. It was delivered in 3 days and I am beyond thrilled. I know how much work is involved first had and feel the price was a bargain.

Great lady! Great product!

Thumbnail of user yuris24
California
4 reviews
15 helpful votes
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July 18th, 2019

If you wish to enjoy something out of this world, this is the place to find it: https://www.etsy.com/shop/kreatekat. Here is a choice of wonderful art to brighten up your home and your day every day. From a one of a kind art piece, made with a damask design in yellow on a background of multicolor layered paint to Waves of Gray Woolen Blanket, to perfect Holiday Wrap White Delicate Crochet with Pale Green Border, to Bronze Trinket Dish of Interwoven Three Leaves... it is all but a wonderful. World of true art.
Yuri Spilny
Amazon.com/books on true Love and Freedom

Thumbnail of user clarencem15
Florida
1 review
0 helpful votes
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August 14th, 2015

I needed dentures and had heard about flexible ones. I had heard flex dentures were very expensive. Then I came across ETSY. Problem solved! I ordered the custom kit and it came on time. I followed the Instructions and in a few days I was smiling like I hadn't in a long time.
Russell klein from the denturestore was great! Answered all my questions, respond timely and did superb work

Thumbnail of user alisona8
GB
1 review
1 helpful vote
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August 14th, 2015

Loved the handcrafted fish medley and handcrafted fish decoration and delightful robot card. Fish medley is a unique feature in my cloakroom and the fish decoration in shades of purple is amazing in my guest room. Will definitely buy more pieces for gifts and the decoupage mirror is something I am seriously considering buying. The cards are excellent value and again will buy more cards from SpottySeal.
Alison

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Thumbnail of user kathyb1645
Texas
2 reviews
0 helpful votes
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October 13th, 2023

I ordered stemless wineglasses from ChiChibyChia through Etsy and they are perfect for dog and wine lovers! I ordered the ones that said "In dog wines, I've only had one" for both my sister/brother-in-law and me! We love them and they make us laugh while we are enjoying our wine! Kathy

Tip for consumers:
A perfect gift for wine loving dog lovers!

Products used:
Stemless wine glasses with saying

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Value
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Thumbnail of user surenn
Michigan
1 review
2 helpful votes
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October 13th, 2013

I am an artist Myself and all I do only original painting, honest and true art, never repeat the same painting second time and do not complain at all! Etsy is a great place tosell real art and I agree there are many "fake:" artists,,, You just need to read more about artist, can write emails... If you buy art you will never buy factory garbage... There is a real art too for people who knows how to find art.
Mys tore name is OriginalOnly
Best,
Suren

Thumbnail of user melissat2
Pennsylvania
4 reviews
12 helpful votes
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August 25th, 2011

I absolutely love this site! I've bought about a half dozen items on this site, mostly inexpensive jewelry and craft supplies, and I've never any problems. I have read that they have problems with their treatments of sellers, and I hope they resolve these. I enjoy supporting small business people, getting something unique, and BUYING AMERICAN!

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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