• Bookmark

    Etsy

Etsy

Write a Review

Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
See all photos
How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

See positive reviews
Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

See critical reviews

Reviews (1,557)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user tiffanym10
Virginia
1 review
2 helpful votes
  • Send Message
November 20th, 2012

Etsy is an amazing site. It has the best products especially for military family's. Orders are always completed in a timely manner correctly and respectfully. Orders have exceed my expectations.

Thumbnail of user alexa1888
Canada
9 reviews
21 helpful votes
  • Send Message
March 18th, 2017

This is probably my favorite place to purchase interesting things on the net. There are lots of great home made items, vintage items sold by excellent sellers.

Service
Value
Shipping
Quality
Thumbnail of user valf15
Michigan
5 reviews
1 helpful vote
  • Send Message
February 8th, 2018

Such beautiful things are available at this site. I've purchased several items without any problems. Gift items have been shipped timely and arrived perfect.

Thumbnail of user danaw8
Canada
4 reviews
8 helpful votes
  • Send Message
November 6th, 2012

Etsy has allowed me to leave my job and become a full time work at home graphic designer. I've had great experiences from my customers. Good communication is key! Thank you Etsy!

Thumbnail of user freddyd9
Germany
3 reviews
2 helpful votes
  • Send Message
October 27th, 2018

Take a note everyone of you that thinks this place is bad. Cool gift ideas and selection of various things for her/him. I ordered numerous times and I'm still happy.

Thumbnail of user brentw
Kentucky
4 reviews
16 helpful votes
  • Send Message
March 23rd, 2012

I love Etsy! The site helped me find some of the most thoughtful and unique gifts this year! Everyone loved them and I felt great about helping out artists. It's just such a cool community.

Thumbnail of user markl157
California
2 reviews
10 helpful votes
  • Send Message
May 23rd, 2016

Actually better than a personal website with google search and is free to start up! Visit my store to experience exellent service and a smooth transaction.: for glass pipes-etsy.com/shop/smokercraftglass
For glass jewelry- etsy.com/shop/LeeonDeMarco

Thumbnail of user jillk658
Illinois
1 review
1 helpful vote
  • Send Message
September 8th, 2023

I purchased a onesie from GooberPrints. I was very impressed with the owner, Troy. He was personal and professional. He very promptly answered my questions and the item was delivered in a timely manner. It was exactly what I ordered and came perfectly and safely packaged. The onesie is a shower gift and I am anxious to be the giver of such a high quality and very personal item. I will most definitely do business with GooberPrints again. Thank you...Jill Kapala

Thumbnail of user milburna
Netherlands
2 reviews
2 helpful votes
  • Send Message
November 4th, 2018

Great stuff! I love getting all my handcrafted bracelets and necklaces here. Its really hard to pick something out of all the great things that are available.

Thumbnail of user rogere23
GB
1 review
0 helpful votes
  • Send Message
November 24th, 2016

Ordered 4 Royal Albert cereal bowls Saturday arrived Wednesday. Well packaged, nothing fancy just well protected. Delighted with purchase and speed of transaction. Well done indeed.

Thumbnail of user sarahs159
Oklahoma
1 review
0 helpful votes
  • Send Message
June 26th, 2015

Recentely I purchased a hand made doll crafted by artist, Gioconda Pieracci. The purchase came through Esty, and the transaction was very easy. Gioconda couldn't have been a nicer lady, and appreciated my purchase, and my admiration of her artistry. My little doll is beautiful. She is the queen with the Lamb. This doll is so special and lovely in her appearance, that I plan on purchasing another as soon as I can. Hopefully the bride. Sarah Stone.

Thumbnail of user ramirog30
Virginia
2 reviews
0 helpful votes
  • Send Message
July 13th, 2021

Despite the number of negative reviews, for me Etsy is a good marketplace where I always find the exact product to suit my needs. I have nothing to complain about.

Service
Value
Shipping
Quality
Thumbnail of user karenh77
Illinois
4 reviews
17 helpful votes
  • Send Message
July 2nd, 2015

Just wanted you to know that I have had 8 transactions through you and all but one was beautifully handled and the items were lovely, well made and distinguished. Thank you for being there

Thumbnail of user lyg1
Florida
1 review
4 helpful votes
  • Send Message
July 12th, 2018

I am a seller on Etsy for 6 years and I find it challenging and fun for the most part. My shop has many different vintage items for sale. I love the diversity of having a curiosity shop online with shelves I keep well stocked and shelves I don't have to dust.
I advise buyers to be curious and ask the seller questions.
A good seller will answer them honestly and promptly.
I advise the buyer to look at the reviews before making a purchase.
I also advise the buyer should read the whole sellers comments. The section of shop policy is very important in that the seller will alert buyers of the "rules" like refunds or "all sales final" etc.
Most sellers will not refund the shipping as the shipping services don't either, ie, FedEx, USPS, UPS.
Why should a seller pay to take back an item if the seller wants to return it? Unless it was sold and was "not as described", then the seller should pay for shipping.
I have had many contacts with the staff at Etsy, and they always get back to me promptly and always try their best to resolve any problem or issue I may ask about.
They go to great lengths to make suggestions or to explain a policy or steps that should be taken next to correct the problem.
I like Etsy, and I am glad and proud to be a merchant there.

Thumbnail of user samw230
Nevada
13 reviews
24 helpful votes
  • Send Message
May 14th, 2019

This business has a lot of one of a kind custom made merchandise. They custom make clocks, banners, bicycle flags for the handlebars, puzzles and more.

Thumbnail of user lisar19
Arizona
1 review
2 helpful votes
  • Send Message
February 18th, 2013

Rather than 5 stars for etsy this is for felicesereno who sells the most amazing vintage items. Great customer service. I am a repeat buyer and he always send out a small gift

Thumbnail of user emilyp386
Maryland
3 reviews
1 helpful vote
  • Send Message
September 30th, 2020

I found here hundreds of dresses in vintage style at available prices and good quality. So incredibly happy to find this place and from now on Ima stick to it!

Thumbnail of user carolw338
India
4 reviews
9 helpful votes
  • Send Message
March 28th, 2019

I ORDERED A BOOT FOR $128.00, THE PRODUCTS I RECEIVED WAS NOT GOOD. AT FIRST, I THOUGHT I HAVE LOST MY BUCKS, BUT WHEN I CALLED THEIR REFUND HELPLINE NUMBER i. E. *******320 and CLAIMED FOR THE REFUND.
AND GUESS WHAT! WITHIN 8 WORKING DAYS THE MONEY GOT CREDITED IN MY ACCOUNT. AFTER READING SO MUCH OF NEGATIVE REVIEWS I THOUGHT I HAVE LOST MY MONEY, BUT AT THE END I GOT MY REFUND...

Thumbnail of user robinw310
Tennessee
4 reviews
8 helpful votes
  • Send Message
September 1st, 2020

I've ordered numerous t-shirts (specifically v-neck t-shirts), masks and magnets from this website. With one exception (Jeyla Designs) all Etsy Sellers were super helpful and professional, and worked to special order when necessary and to overcome or replace any errors or shipping delays. I HIGHLY RECOMMEND THESE ETSY SELLERS, and I've tried quite a few of the other sites before I found my v-neck shirts on Etsy.com!

Thumbnail of user andrewj112
Illinois
1 review
0 helpful votes
  • Send Message
October 11th, 2017

I have ordered several items... decals for my car and my fiancees car. I had Just received my Superman window decal. I have had no problem and i had received my orders withing 3-4 days depending on where it was coming from. The customer service was excellent. Thanks Etsy. I will recommend them to folks... oh wait... i already have done tht.

Thumbnail of user sashav20
Maryland
9 reviews
26 helpful votes
  • Send Message
April 7th, 2019

Those that are posting below are referring to a specific shop and not Etsy itself, which is a little unfair. Etsy is a website that effectively allows people to open up their own stores and sell their goods (like Ebay, except it specializes with homemade, crafted products).

I have had so much success with Etsy, purchasing a number of items over the years. Recently, I got to see the other side of Etsy with their case system.

What happens if a store doesn't send you what you pay for? You open up a case. The vendor has 5 days to respond to your case and resolve the issue without Etsy needing to intervene. The shop that I was having problems with did not respond, so I escalated my case.

Etsy then responded that the seller had two additional days to either send me what I purchased or refund me. If not, they said that they would immediately refund me, and shut down their shop until they reimbursed Etsy for their funds. I was blown away by the customer service that Etsy provided and I really do encourage people to keep shopping here.

Service
Value
Returns
Quality
Thumbnail of user nl10
GB
2 reviews
12 helpful votes
  • Send Message
March 28th, 2014

This site is an independent shop on Etsy.com and sells vintage and antique hair accessories and jewelry.

I have made a number of purchases from this shop and been delighted with their service. The owner is highly professional and the merchandise is always accurately described. Not only that but the merchant is an academic writer and includes links to the many papers and books she has written on the subject of costume. Included too are contemporary pictures of many of the items being worn by Victorian and 1920s ladies.

The stock is very large and varied and of high quality. I have seen very unusual Indonesian head dresses and jewelry here which I have never seen elsewhere.

I once had a minor issue of an item I had ordered being unavailable. It was apparently missing in the warehouse. Rather than disappoint me and just leave it out of the package (it was a multiple order) the merchant offered me alternatives such as a substitute item of my choice at a generous 25% discount. Having a "wish" list I chose the discount and selected another item. The discount was applied directly to my Paypal account within 24 hours.

All the items were shipped promptly by a tracked international service and all but one arrived within 1-2 weeks. The delay was due to bad weather and the carrier and not the sellers fault. The service was always friendly and professional. As a frequent buyer I have several times been offered discount coupons which are much appreciated.

I would certainly recommend this site and its very knowledgeable owner

Thumbnail of user jenniferl63
Missouri
4 reviews
12 helpful votes
  • Send Message
October 8th, 2014

I love etsy.com. I find things there that are unique, original, of high quality, and I have never had any trouble with any order nor the customer service. They are just awesome!

Tip for consumers:
If you are looking for something original and different, this is the place. You can get a gift credit for someone and they can get a one-of-a-kind gift for themselves.

Service
Value
Shipping
Returns
Quality
Thumbnail of user db132
Florida
1 review
1 helpful vote
  • Send Message
June 7th, 2016

GREAT! WONDERFUL! That's how I describe STICKYTHINGZ! I love their great products but more important to me, especially in this day and age---I'm MOST satisfied with how Jen and Adam deal with your customers. I WILL buy more & refer others to do the same!

Thanks from a very satisfied customer!
Dee

Thumbnail of user sandraw1442
Wisconsin
1 review
0 helpful votes
  • Send Message
October 27th, 2021

I'm happy to have found B & H for purchasing photo paper. They have competitive prices and super fast shipping. B & H also does a fabulous job of packaging items to prevent bent corners on paper.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

How do I know I can trust these reviews about Etsy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Etsy?