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Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user riziano88
New York
1 review
0 helpful votes
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December 23rd, 2023

The cashout speed is awesome! I love the variety of ways I can utilize the app's system! I recommend this app to everyone i come across. Most of the time, they're reluctant to try it out... until i show them my earnings!

Products used:
Games

Service
Value
Shipping
Quality
Thumbnail of user angelal71
Maryland
1 review
0 helpful votes
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October 15th, 2016

I ordered a bracelet from Ellen and it arrived within 2 days. Not only am I pleased with the expedient delivery but the item itself is very tastefully designed and well made. I am very happy to wear this bracelet and will look to Ellen for future items. Thank You Ellen!

Angie

PS Also she sent a thank you card which is the mark of a professional.

Thumbnail of user jenj
Connecticut
2 reviews
16 helpful votes
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November 6th, 2009

ABSOLUTELY love love love this website. The obvious reason for me loving it must be my art teacher side but who doesnt like homemade things. I usually shop through the jewelry but its great to support an artist whos selling their own stuff. It can be original or just super cute and you gotta have it! Some of the stuff can be pricey (because it is homemade) but thats when you just admire it from the computer and walk away.

:)

Thumbnail of user laraw7
Florida
1 review
1 helpful vote
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March 14th, 2017

I am a seller and buyer on Etsy. I have never encountered any problems with sellers, and my customers are amazing.
I think to succeed you must invest time in your pictures for your previews, tags and titles for your items.
I can't emphasize that your preview pictures must be amazing. Please don't let one bad experience keep you away from Etsy. There are truly one of a kind items that you will only find from Etsy sellers.
The listing and selling fees are extremely affordable, and you are not locked into any long term contracts.

Thumbnail of user jenm8
Alaska
3 reviews
4 helpful votes
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February 22nd, 2014

I first found etsy when I went looking for supplies. I loved what was being offered such as charms, fimo, prints. Some shops were out of my price range but many were just right for my budget.

I am now a seller on etsy and direct many buyers to various shops I would have to say my favorite category is vintage collectibles as it just brings up happy memories.

Thumbnail of user tamarap3
Canada
2 reviews
4 helpful votes
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June 24th, 2014

I've been a seller on Etsy for a number of years, and I also really appreciate being able to shop on Etsy and find and support amazing makers!
The space is co-created and consumer driven, but sadly anyone can open a shop, therefore please do your due diligence and look over each individual shop to get a feel for whether or not it is a true artist and not a manufactured sham. If it's a manufactured sham, please report it to help maintain the integrity of the site. If you have an issue with your order, try resolving it with the seller, and if that doesn't work, there's great customer service to help you navigate the issue.
Here are some tips before purchasing:
-Read over some reviews in each shop!
-Check their Social Media, Do you see photos of them actually making what they sell?
-Read their "About" section. If there's no About section, then that might be a red-flag. (Makers and artists generally enjoy sharing some part of their process)
Xo

Thumbnail of user lucyc33
Pennsylvania
30 reviews
6 helpful votes
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January 18th, 2021

I've never had any problems with Etsy. Now, you have to remember that people of all ages can have a shop. I've never experienced any sort of problem and I've been using the site for years. Like other popular sites like EBay, your experience depends on the seller. Check reviews on their shop before you shop!

Thumbnail of user deborahc1352
South Carolina
1 review
0 helpful votes
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June 20th, 2021

I was a little skeptical of the time frame and wondered if it would arrive in time for my daughter's birthday. She loved the shirt as well as the one I got for myself. My customers have asked and now I can give them what they are looking for. Will be ordering more in the future.

Thumbnail of user christinec265
Tunisia
1 review
1 helpful vote
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July 22nd, 2018

I love everything about this shop
Great idea for a printable. The seller helped me really fast (same day) to prepare a file for print.
I really liked these printables, came out perfect! I framed and have it in my home!

Thumbnail of user andrear67
Utah
8 reviews
6 helpful votes
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June 16th, 2016

The stirrers in this shop are my favorite thing to gift for parties, birthdays and even christmas! Everyone needs a set OR two! You need to check them out now... i promise you will love them as much as i do!

Thumbnail of user johannav4
Canada
3 reviews
6 helpful votes
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October 31st, 2015

I ordered several items through Etsy and I am so happy! You need to read the reviews though per shop before ordening. That is very essential. But it is wonderful that small handwork shops can open a shop there. Unique items!

Thumbnail of user francesf21
New York
2 reviews
5 helpful votes
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January 31st, 2018

I have been shopping on Etsy for years and have purchased hundreds of items. I am rarely disappointed. The creativity of the US artists amaze me and the products are quality made. I do stay away from overseas shops as Etsy has little control over mass produced items.

Thumbnail of user bests4
New York
6 reviews
18 helpful votes
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November 1st, 2011

I like it overall. Nice place to hang around and enjoy all those creativity there. When they started allowing vintage, I was a bit disappointed, as I prefer all handmade goodies. But it has nice tools and large variety.

Thumbnail of user donnah908
Kentucky
1 review
0 helpful votes
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September 15th, 2020

Love, Love the sign we purchased from Love LLC.
Steve and Deanna are awesome. We had questions and they got right back to us. Can't wait to give it to my son and Daughter in-law for a house warming gift. Highly recommend!

Thumbnail of user debbiey4
New York
1 review
0 helpful votes
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January 18th, 2016

I ordered the bad m***** F***** Napa Italian leather wallet for my husband's anniversary I'm so pleased with the quality, spend the extra money rather than the 20/35 $ imitations! Esty thank you very much. They even gift wrap =) Debbie Young Georgia

Thumbnail of user annar25
Wisconsin
5 reviews
13 helpful votes
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November 6th, 2013

Etsy has everything and everything you could ever need. Their sellers are very polite, and get back to you as soon as you need them to. They have the greatest items for gifts, decor, outfits, absolutely EVERYTHING! :) I would recommend Etsy to anyone and everyone. There are so many original pieces of work out there to purchase, I can't believe that this website isn't more popular!

Thumbnail of user robinp39
West Virginia
3 reviews
32 helpful votes
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January 21st, 2016

I love this site. Everything I order is well made and looks amazing. I have ordered everything from handmade cards to clothes to coffee mugs to jewelry. I am kept up to date on the things I order and if I want to change something last minute I never have a problem. I also make a lot of custom orders that come out exactly the way I want. I can't get enough of this site and its vendors.

Thumbnail of user bonnieb32
Hawaii
1 review
2 helpful votes
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December 21st, 2013

Wonderful down home experience time after time. Etsy people are honest and from my experience professional and fast shipping. 5 stars on communication as well. I will never go to eBay again after finding Etsy

Thumbnail of user tiffanyp
Alaska
15 reviews
66 helpful votes
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October 26th, 2010

Etsy is a wonderful world of home-made products that yourself (and others) can buy or sell.

Imagine a crafty ebay... exactly!

It's safe to use (paypal), it lets you search by genre or by typing- but, you know, people will still overprice their items. Yet you can send them a message- most of them will let you haggle a little bit!

Thumbnail of user scotts1
California
14 reviews
46 helpful votes
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January 19th, 2010

I don't really care much for the handcrafted jewelry-- but the woodworking is really good work. For anyone who is into carving and solid wood furniture they seem to have a nice selection. Rare these days for anyone to sell hand carved furniture with mass market Ikea everywhere destroying the market for wood carvers.

Thumbnail of user chantellew10
New Jersey
1 review
0 helpful votes
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October 23rd, 2018

I absolutely am in with them. Every single order I have had. I have never had an issue. The gifts smell so good. And the items I purchased' were wrapped so Beautiful and neat. I appreciate that so much! On time Delivery! What more can a Queen ask for. I am Definitely a big fan. And will continue to shop here I love! Love! Love them!

Thumbnail of user camilleo3
California
3 reviews
11 helpful votes
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December 7th, 2015

Last Christmas my niece, who is med school, wanted an "anatomically correct" silver heart on a chain. I guess she knew these necklaces existed - I did not. I searched on line and discovered Etsy. I found her silver heart, ordered it pretty close to Christmas and received it in time to mail it to my niece. It was anatomically correct from my perspective: Q haha. She loved it and her classmates admire it. I recommend Etsy - they have many very creative gift options and respond quickly.

Thumbnail of user fionar15
GB
1 review
1 helpful vote
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March 14th, 2017

I was looking for a bouquet with a Scottish twist and saw one by clovathistles. The box arrived and I was thrilled with the beautiful purple thistle and white rose end result. This was bound with purple modern tartan plaid which I will use as a theme. I will cherish my hand made bouquet for years. It looks so fresh and real. Catherine ensured that I got exactly what I wanted and even did buttonholes to match and a horseshoe gift. This was a very high quality different wedding spray which I am looking forward to carrying ( and keeping). Thank you clovathistles

Tip for consumers:
email Catherine and tell her what you want as this is a bespoke service and she wants to do the very best she can to ensure the customer is truly happy.

Service
Value
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Quality
Thumbnail of user haniely
Israel
2 reviews
11 helpful votes
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May 3rd, 2021

As a Piano student I Found at Etsy a very uniq and special gift is the designer music composition notebook hard cover a4 120 pages perforated blank staff paper it is a hand made! So beautiful fits amazingly on my piano bought three pieces great as a decent gift to any honored music person Olga was so kind she assist my search as I was there defiantly will do my next art item again at Etsy!
Thank you so much!

Tip for consumers:
Enjoy explore that have so many spacial and uniq arts I’m sure you will find what you are looking for

Products used:
Designer music composition notebook hardcover a4 120 pages perforated blank staff paper

Service
Value
Shipping
Quality
Thumbnail of user bernadettem105
GB
2 reviews
7 helpful votes
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May 11th, 2021

I like to support small local independent businesses just like those on Etsy. I have only dealt with Etsy UK, and only as a buyer. I am constantly amazed by the quality and workmanship of the items I receive. Always beautifully wrapped in eco-friendly wrappings and usually with a lovely note of appreciation for my custom even though I don't buy expensive items. I always feel I am dealing with real people, who have a genuine interest in providing the best possible quality, and service to their customers. I was so disappointed, then to read the reviews of sellers, on this site, and to learn how Etsy is treating them. I will continue to buy from Etsy UK for the reasons stated above. I sincerely hope that Etsy UK is providing a better service to these sellers; they deserve the best support possible.

Tip for consumers:
If you log in to Etsy UK - make sure you remain on it during the Search process; sometimes it switches to Etsy.com and you find you are actually being offered items from overseas - not a problem if you don't mind the extra postal charges and delivery time - but good to know in advance.

Products used:
clothes, jewelry, toys, games, hair accessories, handmade toiletries and cosmetics, bags, accessories

Service
Value
Shipping
Quality

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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