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    Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 701st among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    363
  • Value
    335
  • Shipping
    297
  • Returns
    252
  • Quality
    303

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
View ratings trends
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

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Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

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Reviews (1,557)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user cathykoss8
Armenia
10 reviews
4 helpful votes
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May 1st, 2024

I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!

Thumbnail of user lloydfenixjnkkf
RU
14 reviews
1 helpful vote
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March 24th, 2024

Bought a mother of the bride dress which unfortunately was too small. No fuss to send it back and ordered the same dress in a larger size. Very impressed that the on line chat is manned out of normal hours.

Thumbnail of user ivym84
Kenya
4 reviews
5 helpful votes
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May 23rd, 2022
Verified purchase

I ordered a digital document from one of the vendors and received it instantly. They accept PayPal payment which was very convenient for me. The budget template has been really helpful for me. As a student, I have been struggling managing my finances and identifying areas of waste, but am slowly getting that under control. Etsy allows vendors to list their products and also determine their prices. This includes digital items such as excel templates, word document templates, etc.

Products used:
Digital excel budget template

Service
Value
Returns
Quality
Thumbnail of user samr199
Texas
78 reviews
47 helpful votes
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January 27th, 2022

If you know someone like me where they're really into crystals then I recommend you go and get them a Valentines Crystal box. I received this last year as a gift from a friend and I absolutely loved it, it was such a cute and fun surprise. Not to mention, the packaging was just absolutely adorable. It's definitely a good way to gift a friend something they love while being in theme with the occasion. I wish I took a picture of it when I got it but this example from Etsy is basically the same as the one I received.

Value
Quality
Thumbnail of user sailortushkankz
RU
1 review
0 helpful votes
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October 28th, 2023

I really enjoy shopping on Etsy. I shop mostly for digital crochet patterns, and both the search and the purchase experience are great. Very important for me is being able to pay with credit card without paypal, which I don't have.

Products used:
Crochet patterns for bags

Service
Value
Quality
Thumbnail of user sharo1856
Texas
1 review
2 helpful votes
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March 13th, 2017

Sometimes I wonder if buyers realize that Etsy had individual sellers? Also, some complaining about sellers purchasing for exp items from Walmart for 12 bucks than sell said item for 45. Well how do you expect the seller to make profit?!

Thumbnail of user hoodede
Australia
72 reviews
28 helpful votes
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December 9th, 2021

Etsy has a lot of cool stuff from small business that you cannot normally find, so i really recommend shopping from there for things like art work, room decor, DIY objection (earrings, necklace etc). Shipping is relatively fast depending on how soon the seller ships out the product, but its a super safe platform to purchase from!

Thumbnail of user henrys63
Illinois
3 reviews
1 helpful vote
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November 8th, 2016

A fantastic site full of lots of talented people.
Same deal as ebay, check all seller reviews & contact sellers if needed.
Iv got many things from old computer games to homemade furniture.
Etsy also looks after its sellers so prices are generally lower than ebay.

Thumbnail of user deborahs138
Washington
5 reviews
13 helpful votes
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December 11th, 2018

Each time i buy or review the product someone is always there to write me.To help guide me. Recently I purchased a egg ornament unique it arrived to my sister in tact and exactly unseen the present was beautiful. They stand behind there warm words.

Thumbnail of user jemmm
California
9 reviews
49 helpful votes
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December 1st, 2010

I used Etsy for the first time last week. I made two purchases both of which were processed and shipped promptly. The Christmas cards I bought are adorable and I can't wait to send them out. Great quality. My body butter will arrive this week and I look forward to using it. When I had questions prior to the purchase, my questions were answered quickly and with the utmost courtesy. I plan to do my holiday shopping on Etsy in an effort to support small businesses. Please note that every seller is individual and unique so I could've just as easily had a crappy experience. If I did have bad customer service or shipping issues, I'd blame the seller not Etsy.

Thumbnail of user fallons1
New York
4 reviews
0 helpful votes
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January 18th, 2021

I absolutely love etsy.com I've found some really unique stuff using the website. If you're looking for a "one of a kind" gift or item for yourself this is the place to go. I bought my mom a beautiful personalized engraved necklace this past Christmas. She wears it every day! I'll always buy from etsy. There's so much neat stuff.

Thumbnail of user michelleb99
New York
2 reviews
11 helpful votes
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July 20th, 2015

I have made 3 purchases from sellers and never had any issues. One time an item did not arrive, which was probably the mail's fault to be honest, and the seller sent a new one with a couple of free items to make up for it. Such a nice lady. I love supporting the arts, but often want something specific when there's no craft fair going on, so this site combines the ease of online ordering with handmade and local. Love it!

Thumbnail of user sunnyf1
Colorado
1 review
0 helpful votes
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February 28th, 2015

Every buyer I've bought from has beautiful packaging and my favorite items come from Etsy. If you are unsure about a seller, check their individual ratings and reviews. Otherwise, highly recommend. There are many reasons to support small businesses and buy vintage :)

Tip for consumers:
Contact your buyer and check their reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissah11
Canada
4 reviews
9 helpful votes
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February 24th, 2012

I love this site. It's so great for buying handmade and vintage. I've only been a member for a short time, but so far I have picked up some really beautiful jewelry and a lovely organic silk-screened tee. It's one of the best sites for shopping because you know you're going to get something unique that's been a complete labour of love. It's also a great community and a way to stumble onto new things you've never considered before. Plus there's the bonus of supporting local sellers. I can't believe how many shops are based where I live! I definitely recommend Etsy.

Thumbnail of user christopherr63
Illinois
27 reviews
50 helpful votes
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June 16th, 2016

Everything I've ordered from here has arrived pretty quickly or at least on schedule. Maybe I've just been lucky. There are a lot of interesting products on the site. I just like looking through them to see what I can find. Love seeing how creative people can be.

Thumbnail of user audreys447
Ohio
1 review
0 helpful votes
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March 5th, 2022

A family member sent me a lovely wooden plaque for my front door. It is round with a beautiful bow and our last name on it. The gift was made by a friend of hers whose business is "That's What She Made". Check her out - I love it.

Audrey Sanderson
Cincinnati, Ohio

Tip for consumers:
I received the item she made as a “gift” from my relative.

Products used:
Gift item

Service
Value
Shipping
Quality
Thumbnail of user angelaw1808
Austria
4 reviews
1 helpful vote
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October 15th, 2022

Smooth and easy process to buy. Thank you and will be looking for more deals on your site in the future. Staff is so friendly, they make you feel like home. I've purchased several timepieces from them and I highly recommend them.

Thumbnail of user lidas7
Australia
3 reviews
3 helpful votes
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November 20th, 2019

I bought a jacket and couple of linen tops from this seller, Linenfox. All were exactly as described and precisely the size in the listing. They also sent color samples with my orders, so it was easy to select color for the next order. Well made and the seller addressed all concerns immediately. Could not be happier.

Thumbnail of user jamiem139
California
66 reviews
78 helpful votes
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October 30th, 2017

Love Etsy! If I need something personalized for any occasion, I can come here! Prices vary depending on the seller but it's generally good! Highly recommend this web site. If you run your own business (not direct sales), then you need to Register with Etsy!

Tip for consumers:
This website is for buyers and sellers. If you make clothing, vinyl, jewelry, anything goes!

Service
Value
Shipping
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Thumbnail of user najabali560
Pakistan
1 review
2 helpful votes
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June 22nd, 2023

Best Product Ever
Remember that reviews can be subjective, and it's always a good idea to read multiple reviews and consider the overall consensus before making a purchasing decision. Additionally, it's important to be cautious of any potential fake or biased reviews, as they can exist on any review platform.

Thumbnail of user ianh447
Germany
2 reviews
0 helpful votes
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April 12th, 2022

I've made multiple purchases from Etsy and every single transaction has been great experience! The selection they offer is so varied I could spend hours looking through all the wonderful items. Every purchase felt secure and all items were received in a timely manner. What a great place to showcase small business goods!

Service
Value
Shipping
Quality
Thumbnail of user sharonm21
Canada
1 review
2 helpful votes
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June 26th, 2012

I heard about etsy & gave it a try. The company I purchased from is Cute Tees; they are awesome. The service is Fantastic, the feedback was the best I've ever had from an online company & even better than a lot of stores I've frequented.
I bought the most adorable birthday tees ( child's name & age on the tee) for my niece & nephew, they loved them. Fantastic product, kids love things with their names on them.
Cute tees you definitely have a satisfied customer who will return many times.
Thanks for making this shopping so easy.

Thumbnail of user patriciag10
Alabama
13 reviews
50 helpful votes
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June 12th, 2012

As a buyer, I absolutely love the artisans and the items they show in their stores, well, except for those that rightly find themselves on Regretsy, but even that serves me well.;)
I had no idea how problematic the sellers' situation was, but having sold on eBay, can relate.
I'll keep buying, if you keep selling.

Thumbnail of user fresx
Ohio
1 review
0 helpful votes
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August 25th, 2022

Etsy was very helpful when I had to open a case concerning an item that i purchased from a seller on the site, the Etsy team took care of this situation in a timely matter and they do show true concern.
Thank You,
Fres

Thumbnail of user sarahs98
Canada
1 review
1 helpful vote
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February 27th, 2014

I am both a buyer and seller through Etsy and all my experiences have been 100% positive. However, I have read some of the other reviews and just want to put this out there. Etsy is basically an online market in which vendors pay for shop space and are required to follow some "market" rules. Whenever I purchase anything online I always have a good look at their reviews and policies, including shipping, returns, repairs and their about us page. If they don't have this information available, contact them and ask them to send you a email of what their policies are.

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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