The issue that I have experienced was: Order Date Order Time Order Ref
2020-04-21 11:02:37 PM **************
Ordered with next day delivery. 04/05/2020 09:30 still not arrived have no longer got the needs for these products i cancelled the order and requested a refund. Ticket number: *******. 08/05/2020 delivery driver tries to drop items off even though they have been cancelled, i returned the items back to the driver and called cutomer services. 2 hours i finally get through and i am told the items where never cancelled and no refund was in place, i then was told i had to wait for the items to arrive back at the depot before refund, even though they never came into my house due to handing them back to the driver. 12/05/2020 still no refund customer services called hour and 16 mins to be told i they have made the manager aware to escalate this case for a refund. 21/05/2020 2 hours on the phone STILL no refund so called customer services and was told i had to wait 5 working days for the refund. And finally thursday 28/05/2020 hour and 57 mins untill i spoke to a rep, may i add this rep was the most unprofesional person to represent your company, basically said you have to wait 14 days for a refund, i stated that i was given a ticket on the 04/05/2020 so it been 24 days over the alotted refund time, his response to this was simply to repeat himself.
So a simple order made on 21/04/2020 to valet a car before sale date took over a month to be wrongly delivered, even though it was cancelled a week prior with a ticket number issued. 01/06/2020 i have spent over a days work on the phone to your customer service reps who have done abasloutley nothing in this process no confimation emails or anything. I still DO NOT have my refund.

It occurred on: 21/04/2020

This meant that 8 hours of my working week in calling your customer service reps so this has cost me £120 in my wage and in these times i do not need to loose out money.

A refund that was ticketted on 04/05/2020.
And a refund for my daily wage that i have missed out on chasing up a refund from over amonth ago. Thats not even including my phone bill.