On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to book our rental vacation, great customer service when called with my questions.
Every interaction I have with Evolve always has a happy ending. If I have some concerns or questions, their chat service is brilliant and I always get someone online to help me almost immediately. When does that happen? And they are absolutely focused on making sure that you're issue dealt with. As a marketing company, I think that they're brilliant. I'm happy, more than happy, with the results that I get from them
This vacation rental was the best I ever had! I'm so grateful for the host. Everything was literally perfect! It was clean, and the pictures matched perfectly! I will definitely boom again!
I made weather related changes to my reservation that were handled quickly and professionally, and without penalty.
I like how the HomeToGo app just switched over to Evolve when I was ready to book my vacation. It all went very smoothly and I didn't even have to pay the full amount until later when it's closer to my vacation time.
Thank you so much.
Evolve was supposed to adjust prices for fishing season and they dropped the ball. Did nothing and I'm losing $$$ because of it.
I sent an email to clarify whether or not something was stocked in our rental the week we were due to arrive. I got a very quick response. Sometimes it takes days to hear back from a host but not with Evolve!
We thoroughly enjoyed our time at the fire house. It is a great place with a fun, quirky vibe. It was clean and check in was easy. Definitely will be back.
My experience as a first time owner of a STR has been good thanks to Evolve. Their service was exceptional, content was not full of complicated hard to navigate information. They advertised and rented my home to the extent I expected. The Evolve app is easy to navigate and is not glitch like other apps. Highly recommend.
I reduced the number of guests approximately a year ago to 3 queen beds, the pull out sofa coach is still in the introduction which has caused two guests to inquire where bedding is. Chat with evolve said it would be taken care of but no confirmation provided.
Hi Tim - thanks for taking the time to leave your feedback and let us know about the issue you were experiencing! We took the time to look into your listing and see that it has since been updated. We apologize for any inconvenience this issue caused for your or your guests, appreciate the feedback and look forward to continuing our partnership!
House was cute, cozy and remote however it had not been cleaned in a while. We spent several hours cleaning before we were able to get comfortable. Also did not like that the two picture windows in living room/kitchen area had no curtains and we felt exposed. And the back door's deadbolt was inoperable.
We all had a great time outside of those issues.
Would recommend cleaning house before guests arrive and fixing back door and putting up curtains.
Convenient location close to amenities and the ski slope. Great place for our 2 families to cozy up by fire after long days skiing.
The condo was very well-equipped and a great location. The community was beautiful and the pool and grounds were beautiful. Overall a very comfortable and relaxing stay and I would definitely stay here again!
I do not remember the exact details of my experience, which definitely means it was a good experience. Thank you.
We rented a house on a canal for a one week get-away from up north. The property was great and more than we needed for two people and a dog. The house is very well appointed and supplied and the fenced in yard was excellent for giving the dog freedom to roam. We had an Internet outage during our stay, but the Evolve staff kept us posted on progress until the problem was fixed and service restored. A minor issue is the property description on the washer and dryer arrangement. It was better than described and the description needs to be revised.
Superb condo, clean, lots of space in the kitchen & living room. Alex was very friendly and helpful.
All six of us (family) were very pleased with this resort. Thks.
Great house and wonderful communication!
Thank you for letting us stay in this beautiful house
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Harold - thank you for your review. We're sorry to hear of your frustration with seasonal pricing! As a reminder, pricing is determined by an algorithm that fluctuates rates based off of several market factors, including demand, and we unfortunately are not able to set specific pricing. However, you are able to adjust your absolute minimum rate and our team would be happy to work with you to increase your minimum to ensure your home is not renting for less than you are comfortable with. Please keep in mind that we are not able to set minimums for specific blocks of time currently, and this would apply to your entire calendar year until we change it again. We apologize for any frustration this has caused and do appreciate your feedback as we are working on improving our system to allow owners more flexibility on managing their rates. Please do not hesitate to submit a request for a minimum rate change through your owner portal, or give us a call at 877.818.1014.