On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We thoroughly enjoyed our time at the fire house. It is a great place with a fun, quirky vibe. It was clean and check in was easy. Definitely will be back.
My experience as a first time owner of a STR has been good thanks to Evolve. Their service was exceptional, content was not full of complicated hard to navigate information. They advertised and rented my home to the extent I expected. The Evolve app is easy to navigate and is not glitch like other apps. Highly recommend.
I reduced the number of guests approximately a year ago to 3 queen beds, the pull out sofa coach is still in the introduction which has caused two guests to inquire where bedding is. Chat with evolve said it would be taken care of but no confirmation provided.
House was cute, cozy and remote however it had not been cleaned in a while. We spent several hours cleaning before we were able to get comfortable. Also did not like that the two picture windows in living room/kitchen area had no curtains and we felt exposed. And the back door's deadbolt was inoperable.
We all had a great time outside of those issues.
Would recommend cleaning house before guests arrive and fixing back door and putting up curtains.
Convenient location close to amenities and the ski slope. Great place for our 2 families to cozy up by fire after long days skiing.
The condo was very well-equipped and a great location. The community was beautiful and the pool and grounds were beautiful. Overall a very comfortable and relaxing stay and I would definitely stay here again!
I do not remember the exact details of my experience, which definitely means it was a good experience. Thank you.
We rented a house on a canal for a one week get-away from up north. The property was great and more than we needed for two people and a dog. The house is very well appointed and supplied and the fenced in yard was excellent for giving the dog freedom to roam. We had an Internet outage during our stay, but the Evolve staff kept us posted on progress until the problem was fixed and service restored. A minor issue is the property description on the washer and dryer arrangement. It was better than described and the description needs to be revised.
Superb condo, clean, lots of space in the kitchen & living room. Alex was very friendly and helpful.
All six of us (family) were very pleased with this resort. Thks.
Great house and wonderful communication!
Thank you for letting us stay in this beautiful house
The house we rented in Sedona was gorgeous! It had a fabulous patio with a hot tub. The outdoor deck was so nice! The house was well stocked and had the the nice touch of having everything to make a nice breakfast. The communication with the owners was excellent! We would absolutely rent here again!
Our questions were answered promptly and everything was taken care of quickly. Easy to book. Fabulous place.
Overall, our stay was good. The manager was very responsive to our questions and concerns. The beds were comfortable and the showers were strong (good). The kitchen was well equipped. The location was easy. The back yard was basically a rock desert, but we were able to eat lunch there in sunshine. Our primary frustration was with the TVs. The living room TV looks good (huge) in photos, but was almost useless as there was no cable and no way to connect Roku for streaming. We were able to watch the Super Bowl but that was all. The bedroom TV was a smart TV with Fire TV but we couldn't log out so that we could log in, and thus were unable to access any streaming services. (Possibly due to our tech illiteracy, but the manager was not able to help us.) We'd been hoping for some movie watching during our two weeks, even if we all had to sit on the queen bed (not ideal), but no dice. Please get a new smart TV for the living room! Much of the furniture was quite worn (scratches, stains) but was very functional, so no complaint. It would be good to have an easy chair or two in the living room also, so that more than three people could sit in there.
It was a great place and very clean, very welcoming and a great host.
Wonderful! Booking was very easy and notifications were always helpful. The rental was perfect for the size group we had. The kitchen worked great for cooking and we also enjoyed the outdoor space. Everything was clean and orderly and went above our expectations! Would definitely book again!
House was great. The backyard items (pool and spa) were definitely not good. Pool cold and dirty, Spa low on water and greenish coloured water. I did fill it and put in chemicals but not comfortable using it. Should have been a credit for the pool and spa not being usable as that was the reason we rented that specific house.
This studio apartment was perfect. It was everything we needed to enjoy Sarasota. The owner's response time was speedy and kind. It was more than we could ask for.
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.
Hi Tim - thanks for taking the time to leave your feedback and let us know about the issue you were experiencing! We took the time to look into your listing and see that it has since been updated. We apologize for any inconvenience this issue caused for your or your guests, appreciate the feedback and look forward to continuing our partnership!