Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
The local representative was lovely. Divina responded quickly and graciously. However, the Evolve team did not respond timely and were not able to help me. I would not recommend Evolve to anyone. I almost went with another VRBO because of their lack of responsiveness. I would avoid renting another house associated with Evolve.
The check in experience was fine/no issues. However, given the cold weather we would have appreciated the heat being turned on prior to our arrival.
It would have also been helpful for the person checking us in to give us a tour of the property, point out where the thermostat was/how to use, how to operate the spa, answer any questions, etc.
The home was spacious, nicely decorated and sparking clean, the location was perfect for our trip, close to ski resorts, the only issue was no heat in the lower level of the home
Evolve. Good communication. Property exceeded expectations. Would return and use evolve again.
The place is definitely in a very safe place and quiet neighborhood. Very cozy place with all the amenities that is necessary for your stay. There 3 of us and we felt very comfortable. Very close to get food and groceries.
I will definitely try to stay again in my next trip.
Very efficiently supportive team
We had a great stay. Beautiful views. The unit was clean, well maintained, had everything we needed. We would definitely stay here again.
The people with Evolve were there to answer questions and were extremely helpful. Our cabin was ADORABLE! It was super clean, the kitchen had everything we needed plus some! I will look forward to working with them again in the future. We will be back to this cabin!
The Evolve communication team after reservation, before our stay and upon leaving was great. We knew how to check in, had clear directions and duties and understood how to take care of the place. The location was exactly what we wanted: in the mountains with a great view, a wonderful great room and comfortable beds and bedrooms with privacy. Hot water and plenty of blankets for snuggling.
Only suggestions: Would have been nice if they told you ahead of time that you needed to bring firewood there, probably should have thought it through, but kind of caught us off guard and there weren't directions to nearest firewood location, which would have been nice. Only other thing is that our review of us had all 5's except "follow directions" which we did to a T, I called to ask them to fix it or clarify it and have not heard back.
Overall very professional and clear, we enjoyed our stay very much. Wish there would have been snow!
Booking with evolve was easy and seamless. I booked a 3 bedroom row house just 9 blocks from the capital. The home had a well appointed kitchen, two full bathrooms, cozy living room and garage. The neighborhood was quiet and had easy access to many food choices a short walk away. Terrific location for a family get together.
First time using any sort of air bnb. The experience was awesome and the cabin rented was perfect for what we were looking for. The owner's even drove up before we got there to set up a Christmas tree. The cabin was beautifully decorated for the time of year...
Evolve was amazing! They provided all information needed for the rental and made the checking in process very easy.
House is easy walking distance to the beach, well maintained, very clean and with all the amenities needed to make the 10 day stay for our family of 2 adults and 3 teens very comfortable. The kayaks were a delightful surprise and an added plus!
Had an excellent experience from booking the rental to the actual stay. Could not have gone more smoothly.
Hi Amanda - thank you for your review! We're glad to hear you had such an excellent experience. If there is anything we are able to improve to make your next stay a 5-star experience, please feel free to reach out with more details. We appreciate you taking the time to share your feedback here and look forward to hosting another stay of yours in the future!
This home had lots of old house charm. The beds were comfortable and we had plenty of space to spread out. The home was clean but it is the country with a country mouse as evidenced by droppings. Otherwise, the house was clean.
Evolve was good in communicating and being flexible with us as we had to switch our dates a little bit.
Great across the board. The location, the property, and the communication.
I booked through VRBO which had fees as a third party service, and Evolve's fees were for being the fourth party in the transaction. The house we rented was fine, but ended up being very expensive for a short visit.
Hi Jeremy - thank you for taking the time to leave us a review! We appreciate your feedback regarding fees and understand the impact additional service fees can have on the overall cost of your stay. We'd like to offer a friendly reminder that you will always find the best rates for Evolve properties when booking direct through Evolve.com. Thank you again for trusting Evolve with your travel plans - we hope to have the opportunity to host you again soon!
We had a wonderful time and look forward to staying again.
Everything was perfect about our Christmas getaway to the PNW coast once we were there. The beach house was absolutely perfect and the owners did such an amazing job to make us feel like home away from home. The experience getting to that point with Evolve was not so great. I was doubled charged for the rental, explanation was they accidentally ran my card twice for some unknown reason which they can't explain. Yes I did get my money back for the double charge but it was pending in my bank for 7 days during the week of Christmas, not ideal for someone who was budgeting this trip down to the penny to still have a great experience and to enjoy the holiday season. After numerous conversations with Evolve, their solution was to credit me $100 for a future stay with them. No thank you, I truly don't think I would want to experience this nightmare ever again.
Hi Dennis - thank you for your review. First and foremost, we sincerely apologize for any financial inconvenience this error may have caused for you. This is not the experience we wish to provide for guests and while we are happy to hear that we were able to get the issue sorted, we are very sorry to hear that the resolution provided was not what you were hoping for. We're also glad to know that despite the booking issues you experienced, you were able to have a perfect and enjoyable stay. This speaks volumes about the owners and their property and we are thankful to be working with them. Thank you again for taking the time to let us know how this error impacted your overall experience. We appreciate your feedback and will be sharing your review with our team.
The house was super cute. Had everything we needed to make it home for a week. Beds comfortable.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzanne - thank you for taking the time to share your feedback with us. While we are disappointed to learn of the difficulty you experienced communicating with our team, we are pleased to know that you contact, Divina, provided you with efficient and helpful responses. If you have any remaining questions or concerns for our team, please do not hesitate to reach out to us directly on any of our social media channels or by giving us a call at 877.818.1014 and we are happy to escalate the issue. We appreciate your review and will be sure to share your frustrations with the rest of our team for further consideration on how to ensure we are providing the services we aim for.