Evolve Vacation Rental

Never trust this company, canceled a month in advance and they do not want to give me my refund. Their policy terms need to be properly written to understand what they are meaning

This company basically stole $4000. 00 from me. I expected a clean, safe, guest ready home but what I received was a roach infested, cobweb covered, coffee maker making mold and mildew, dirty pool, and bed that still had the last tenant's underwear under the cover amongst a pile of human hair. I do not mean the top of a human head hair but yes down there. Completely disgusting. I followed all the rules by calling the locals first that maintained the home only to be accused of bringing the filth with me. They told me they would not come and clean it. I then called Evolve and the personnel there avoided me like the plague. I had to purchase separate accommodations at a nearby hotel which was not the vacation I had been dreaming about for months. I have photos of the dead $#*! roaches in the cabinet in the supposedly cleaned dishes. The coffee makers, the cobwebs, and everything else I have stated here. Worst most expensive room and board. I paid $4000. 00 for 9 hours in the house because I did not arrive until late. Thanks for the horrible experience and the unhelpful owners of rental. Thanks for the staff at Evolve, Kurt, Eric B, Jenn, and all the others I spare to mention here thank kept my money even though the pictures speak mountains of information.

I booked a stay for Thanksgiving week at a place that was in the perfect location and had the perfect space for us and paid a pet deposit for our dog. We has used Evolve once before and didn't have a lot of communication with them, but we also didn't encounter any negatives. I received all the text messages/emails/etc. That indicated that my stay would be happening (including the morning before we were to arrive, this will be important.) At 4:38 pm the day before we were to arrive I received a call from "Brandon" saying that they made a mistake and didn't check to make sure the homeowner had the necessary licenses to run the short term rental so they were cancelling my reservation "with apologies and a full refund". They also emailed me with some alternatives that were NOT pet-friendly and were way more expensive than what I had paid originally.
Frustrated, I called to explain that this was the busiest week of the year for travel and to cancel EOB the day before check-in was a dirty trick. If they really didn't know until that moment that the reservation wasn't going to be fulfilled, it presents even more questions. If they did, that's a whole different set of questions. In the end, I did get a refund (hopefully, it still has not come through yet,) but no other help in finding accommodation or compensation for again, the busiest travel week of the year. It's a shame because the home was beautiful and would have been a regular spot for us as we travel to that area frequently, but now I will not use a home through Evolve again.

Takes too long to get anything done when it is an incident that would require immediate action or if it risks not receiving commision or fees to evolve

Worst customer service ever.

I used them for property management, they will promise you high daily rates and high occupancy rates to get your listing. Then they'll use their precious rating algorithm to calculate the minimum daily rate.

I was told I could expect $250 a night with 80% occupancy. Unfortunately, everyone in my neighborhood was priced between $80 and $100 per night with 50% occupancy. Didn't know that until it was too late. Big difference, no bookings. But they can lower the minimum rate manually.

They can adjust the minimum nightly rate, but its too much trouble for them, so you'll go without any bookings. When I did get them to manually reduce the minimum rate to be competitive, I immediately got bookings, yea!

However, constantly adjusting my minimum rate was too much trouble. So they quit doing it. And, then they dropped me as a customer while I was overseas and unable to get another service. Great people!

In my last review on Trustpilot, they blamed me for being a bad customer, but what would you expect when they overpromise and never deliver. I'm sure they will blame me again for being a bad customer.

Good luck, but better to just find someone else.

The company had not been able to set maximum day stay variables as of yet, but can set minimum stay variables. This is needed for cleaning the property after guests that stay 7 days or more.

I booked a rental with Evolve through Vrbo. I had to cancel the reservations unfortunately and Evolve never cancelled the reservation on Vrbo, so I was never refunded my Vrbo fee of almost $150. I called Evolve and spoke with Senior Travel Advisor Support Specialist Nathaniel Evans.

Nathaniel Evans told me they had a communication error between Evolve's system and Vrbo's system and that I (as the customer) needed to have Vrbo reach out to Evolve so they can resolve this communication issue between THEIR systems. This is ridiculous I am the customer, why am I having to resolve THEIR technical issue so I can get my rightfully so refund? This is terrible customer service, I will never book through Evolve in the future.

I rent Airbnbs for my employer, a Fortune 500, several times a month, so I have had a profound amount of experience with Airbnbs from both a corporate and personal standpoint. In this case, I made a personal reservation 9 months out and chose to pay in full. The policy stated a 48 hour cancellation for a full refund. I received news mere hours after the cut off that would require me to cancel the trip. Knowing this, I immediately reached out to Evolve. I also knew that this weekend was a college football weekend in the small town. I knew they would have no issue rebooking. I reached out to Evolve and asked if they would consider giving me a full refund since my cancellation was so close to the cut off. In the last three years, I've never had a property company not respond to my messages. They could have easily responded letting me know they could not make an exception and I would have accepted that. Instead, I never received a response though I reached out three times and was only refunded 50%. This is completely within their policy, but I have never dealt with a host who would not have made an exception in this case, or at minimum respond. Due to this behavior, I will never rent from Evolve for myself or my company. I distrust the location quality and experience potential of any property holder who cannot even be bothered to respond to a potential guest. I have filed a complaint with Airbnb and tried to reach out to them on their social channels.

This was a great place to stay for our trip to visit Montana State University. The property was just as described and very clean. Check in process was easy. The trail to the river was a nice bonus!

I book a rental through Air BnB and Evolve was the management company. My rental had AC issues the week prior however I stated we were more than ok to still stay without the AC. They said that would be fine. Upon arriving at the rental for check-in the owner was there and refused to let us enter saying he canceled our reservation. I never received any calls or texts updates from Evolve about this situation. They then pushed me back to Air B n B to try and find support to book another location for my stay. I did finally talk to someone in "Trust and Safety" and she informed me it's their company policy not to allow guests to stay at a rental with a non working AC unit, so she was blown away none of the other 3 representatives I spoke with informed me on this. A week has now passed since this issued and they "reviewed" my case. They indicated it IS NOT their policy to not allow guests to stay, but it was the owner's decision to cancel at the very last minute, and they had to follow what he wanted.
As I stated the owner of the property was at the house when we tried to check in, and he was a very suspicious dude, and since we met him we decided to do some research, and found an interest criminal record on his background. We probably realized it was a good thing we didn't stay at this house, but if you want to work with an shady, uncommunicative, and non-supportive booking company, this is the one for you!