Evolve Vacation RentalReviews 1,146

I've never had an experience where requesting a guest photo ID would be a problem. Any law abiding citizen has no issue with providing proper ID when booking a home. It's not uncommon. I was made to feel crazy for requesting something that's very normal to ask and also lied to by a rep that stated its against rental agreements on all platforms to ask for copy of photo ID of guest before check in which is not true according to airbnb's rules on host requesting identity verification by asking guest for their photo ID. I was told by two reps that I would be allowed to have cohost obtain photo ID and then told by three other reps something different. I tried to speak with management yesterday but was denied by a representative of evolve who was very unprofessional and not very helpful in finding a solution. This company has made it very difficult to require simple things upon booking with guest. They stated I would have to meet guest each time to confirm identity which is very inconvenient when I was assured upon signing up with evolve that I could be hands off. As an owner, I'm too busy to meet every guest. Also, there system is not up to date with being able to allow owners to be able to change rates as they see fit with their property. They only go by an algorithm but don't have it in their system to manually change the rates which is ridiculous to not have in the year 2024. As the client, I didn't feel my concerns were heard and they made more efforts to deny a simple request that should be implemented especially for any legal issue that could happen. Also, for the protection and safety of the guest and owner's home. I was told I can view guest profile without any instruction on how to do so. An owner should have a peace of mind when working with a management company and not have unnecessary stress and their time being wasted

As a property owner, my experience with Evolve Short-Term Rental has been nothing short of disappointing. Firstly, they deactivated my account before the agreed-upon deadline, resulting in the loss of all my hard-earned reviews. This lack of consideration for their partners is unacceptable.

Evolve's promise of listing your property on multiple platforms comes with little benefit. 99% of the bookings actually come from Airbnb, contrary to what is advertised. Moreover, their failure to respond to guest reviews without the owner's intervention adds an unnecessary burden to property management.

Their supposed 90-day stay requirement is another hurdle. They make it nearly impossible to leave without incurring penalties, trapping property owners in unfavorable agreements. Even after meeting their demands, they still find ways to nickel-and-dime you, such as charging exorbitant fees for retaining property photos.

To add insult to injury, their customer service is subpar. I recently received a survey, only to find my access revoked the next day. This lack of transparency and accountability speaks volumes about their professionalism.

In conclusion, I strongly advise property owners to steer clear of Evolve Short-Term Rental. Their business practices are exploitative and their promises often fall short. Protect your investment and reputation by choosing a more reliable and respectful partner.

Avoid Evolve at all costs.

If you are like me, you rely heavily on reviews before booking anything. When I first booked this home, there were no reviews because it was a new property, and I was very nervous. However, I'm here to tell you that there was no reason to be!
We traveled to Kauai to celebrate my mom's 70th birthday. We had 10 total people, including two kids. The house was big enough to accommodate everyone, and it never felt like we were crowded or stepping over each other, including the person sleeping on the air mattress. Plenty of towels, chairs, beach equipment, and kitchen equipment. Each room has a separate air conditioner unit which everyone really appreciated.
The location cannot be beat. Short walk to the beach, and easy to walk over to Poipu beach every night to check out the sea turtles (most seen was 54!). The beach right at the end of the road might be a bit rough for littles, but my 11 and a half year old niece and nephew loved learning how to boogie board. Right next door to this beach is Poipu beach, good spot for snorkeling with calmer waters. Also, the home is at the end of a dead-end street so there is not much in the way of car traffic. Narrow street means limited parking, but worked out ok for 3 cars.
Communication with the property manager was amazing, she is very responsive and helpful. She answered all my questions and was even kind enough to provide me with recommendations for my mom's birthday dinner. Don't hesitate to book this place, we had a magical time!

We had a very nice time there. The house was spotless and comfortable. Attention to a few details would make it much better--i.e. Add hooks in the hall bathroom or bedrooms for towels, add grab bars in the hall bathroom, the kitchen needs hotpads and the large burner on the stove repaired! These are minor items, but would make a difference in the usefulness of the house. Again, we were very comfortable there! We had a group of eight people who stayed.

Before dealing with this company Evolve. Look at the BBB reports on how poorly Evolve is evaluated throughout the country. You will be very thankful to understand why not to do business with them.