Overview
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
Evolve has done very well for me keeping my house booked most of the time. The communication for the bookings is great, a good amount of information and email updates.
Thank you customer service was awesome home was is excellent condition
Very nice house, well-appointed and nicely maintained, just right for our family group. Great location for downhill and cross-country skiing. We'd rent again for sure.
Evolve dioes not verify guests before accepting them and they put negative financial responsibility on owners by garnishing money from owners' accounts
I was very happy with evolve until they lowered the price for my cabin to 125.00 per night
This cabin sleeps 7, new kitchen and baths, etc. I called and they raised it to 135.00, that still was not good. Then they booked Christmas at that price and i was ticked. That person canceled and i called Evolve and told them to mark up Christmas now and they said they could not! I even called again and told them this is my house and i want it marked up and she stated I talked to you the first time and told you we cannot! I was most unhappy, 135 a night i make nothing with cleaning fee of 150.00, electric, I supply fire wood,
Also when i had someone post a bad review because of Evolve missing one page, that had a pool table listed this guests was mad and gave me a bad review, Evolve posted that without my response to them! It took them at least 3 weeks to post my response to this quests and that is not right. Don't let the review go up until the homeowner has the rebuttal ready. Then i get a call and the person calling wanted 15% commission and she would concentrate on getting more bookings, that is what it was all about in the beginning i was told 1 person concentrates on your listing and getting bookings
Easy reservations, well represented location, great host
Very comfortable stay! Guest contact Raven was awesome!
Home reeked of cigarette smoke. They avoided emails, didnt respindfor weeks, and refused to compensate us. We were unable to stay because a guest was allergic to cigarettes.
Overall, our stay was good. The manager was very responsive to our questions and concerns. The beds were comfortable and the showers were strong (good). The kitchen was well equipped. The location was easy. The back yard was basically a rock desert, but we were able to eat lunch there in sunshine. Our primary frustration was with the TVs. The living room TV looks good (huge) in photos, but was almost useless as there was no cable and no way to connect Roku for streaming. We were able to watch the Super Bowl but that was all. The bedroom TV was a smart TV with Fire TV but we couldn't log out so that we could log in, and thus were unable to access any streaming services. (Possibly due to our tech illiteracy, but the manager was not able to help us.) We'd been hoping for some movie watching during our two weeks, even if we all had to sit on the queen bed (not ideal), but no dice. Please get a new smart TV for the living room! Much of the furniture was quite worn (scratches, stains) but was very functional, so no complaint. It would be good to have an easy chair or two in the living room also, so that more than three people could sit in there.
Very good. The rental property was clean, quiet and well cared for
I loved the place and the time we got to spend there. The cleaning fee surprised me a little bit, but the total cost was still worth it, so we booked it!
We enjoyed this beautiful home very much!
We skied at Cooper for a week and came home to a clean, comfortable resort feel!
We will definitely book again.
We had an amazing experience in the house rental in Cincinnati. The property manager was amazing, answered emails immediately, was very helpful etc. Will definitely rent with Evolve again!
We were very pleased with the accommodations. The rooms were nicely decorated and maintained. The upstairs bedrooms were more than adequate and comfortable.
The home is beautifully decorated, with fine beds, tv and shower. Amazing little gifts of cookies, specialty bread and butter, and information about the area.
Home was just like description, very clean, well maintained and stocked. Too cold to use pool, but was clean and ready for use. Would definitely stay again.
I'm a host with 1 cabin listed with Evolve. I had a guest checking in on a Friday afternoon with a dog. The cabin allows pets with an additional fee, but there was no mention of a pet in the booking. The guest told me it was an ESA (Emotional Support Animal). I had never encountered this before and thought it was treated the same as a Service Dog, so I submitted a request to Evolve on Friday evening asking them to verify the dog and mention it in the booking. Saturday evening I saw that the request was still open so I opened a chat with Evolve because the guest would be checking out on Sunday morning. I was assured that the issue would be taken care of by Monday, and if the dog was not verified then the pet fee would be collected. After not receiving any update from Evolve regarding the issue by Monday afternoon I logged in only to find that my request was gone! Not marked "closed", but completely gone. I didn't know that was even possible, and certainly not without letting me know what happened. At that point, I decided to research what exactly the difference was between an ESA and a service dog. I submitted a new request to Evolve to update my pet policy regarding ESAs. After some discussions with Evolve, my pet policy was updated. I still have not received any explanation from Evolve as to what happened to my initial request.
Hi Martin - thank you for taking the time to share your experience. We are sorry to hear of any frustrations that occurred as a result of the issue with your request in our system and are very glad to hear that you were ultimately able to reach a solution with our team. Your feedback is important to us as we continue to find opportunities to strengthen our partnerships and appreciate your outreach and attention to the matter. Thank you again for your review - we look forward to continued success with you as your partner.
We had to file a claim after a guest broke a toilet. Quick communication with my Evolve business partner, quick resolution. Received a check to pay for the repair within 3 business days. Excellent./
We are so unhappy with evolve. They will not market you unless you lower your price. We love our home and don't want it trashed. Be careful. They will not do what they say.
Hi there - we're sorry to hear you are anything less than satisfied with our partnership. Please know that our marketing strategies are separate from our rate setting. We can assure you that we will continue to market all of our properties while we work with you to ensure we are setting rates that maximize bookings and income for your listing. While we do use a dynamic pricing tool, you are able to set a minimum nightly rate. Please feel free to reach out through your owner portal at any time to discuss performance and we are happy to support you.
You all do a fantastic job. From helping us prepare the property for rent, to helping us support our customers -- you are all knowledgeable, caring and professional. We really appreciate you!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James - we appreciate your review, although are sorry to hear this has been your experience. While you are correct that we do not screen guests, we do have measures in place that have kept fraudulent bookings at less than.3%. Additionally, while we do not collect ID from guests, we are happy to support you by updating your listing to include a policy that requires the guests to provide and ID at check-in. This would be provided to you or your designated guest contact. If interested, you may submit a request for this in your owner account and our team will be in touch to discuss the matter further. We appreciate your feedback and hope to be able to work with you to improve our partnership.