On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Studio was clean, had some little extras like k-cups, 2 bottles of water and several kinds of spices and seasonings in the cabinet. Bed was very comfortable and there were plenty of pillows. The WiFi was good enough for me to work online while there.
Highly recommend using Evolve. The home was spotless and well stocked with everything you could possibly need. All linens and towels were provided so that was a plus. Bed was comfortable. Excellent communication from the rental staff - very clear and easy check in and check out information.
Description of the vacation rental was on point and had a lovely time.
The cabin is great it has pretty much everything you need the only bad thing about the cabin are the twin beds you can feel the springs and very uncomfortable to sleep in other then that great cabin
The Evolve team was easy to reach and quick to respond to queries - they were able to get us into the property we had rented early when the weather turned bad and plans we had for outdoor activities in the area became impossible.
We enjoyed our stay in Kona. The condo is located in a great area, close to everything. It was stocked with everything we needed. We especially liked the camping chairs, washer and dryer, and extra towels. The only thing that was confusing was the key box. We arrived very tired, late at night and couldn't see the dark keypad above the door, only the easily seen key box. We kept trying the code and couldn't open it. We started to panic and finally saw the dark key code pad. I think the key box should be removed to avoid confusion! It got a little warm because the air conditioner is set at 77, but there were plenty of fans.
My crew was working at the nearby Dollar Tree warehouse. So having the comforts of home always make it easier, and we thank you letting us use it. No complaints, it was an enjoyable stay.
Can't say enough. Cabin in beautiful and spacious! The photos DONT lie! All the amenities you need! Plenty of bathrooms for a bunch of women on vacation. Hot tub warmed up quick, 2 gas fire pits, indoor fireplace which got plenty of use in the month of January! Keep in mind you will need to buy wood if you burn a fire every day. So what the cabin had so much to offer! And wood is easy to buy. Bottom floor has a pool table darts wine frigerstorvsnd sleeping quarters. This Cabin is very close to wineries, gold mine, down town, hiking and wallmart! Hard to believe there is a better place than this to rent! The owners are fantastic!
This condo is directly across the street from JE Marriott and the beach. Well kept! Perfect for 2 people or a small family
The local representative was lovely. Divina responded quickly and graciously. However, the Evolve team did not respond timely and were not able to help me. I would not recommend Evolve to anyone. I almost went with another VRBO because of their lack of responsiveness. I would avoid renting another house associated with Evolve.
The check in experience was fine/no issues. However, given the cold weather we would have appreciated the heat being turned on prior to our arrival.
It would have also been helpful for the person checking us in to give us a tour of the property, point out where the thermostat was/how to use, how to operate the spa, answer any questions, etc.
The home was spacious, nicely decorated and sparking clean, the location was perfect for our trip, close to ski resorts, the only issue was no heat in the lower level of the home
Evolve. Good communication. Property exceeded expectations. Would return and use evolve again.
The place is definitely in a very safe place and quiet neighborhood. Very cozy place with all the amenities that is necessary for your stay. There 3 of us and we felt very comfortable. Very close to get food and groceries.
I will definitely try to stay again in my next trip.
Very efficiently supportive team
We had a great stay. Beautiful views. The unit was clean, well maintained, had everything we needed. We would definitely stay here again.
The people with Evolve were there to answer questions and were extremely helpful. Our cabin was ADORABLE! It was super clean, the kitchen had everything we needed plus some! I will look forward to working with them again in the future. We will be back to this cabin!
The Evolve communication team after reservation, before our stay and upon leaving was great. We knew how to check in, had clear directions and duties and understood how to take care of the place. The location was exactly what we wanted: in the mountains with a great view, a wonderful great room and comfortable beds and bedrooms with privacy. Hot water and plenty of blankets for snuggling.
Only suggestions: Would have been nice if they told you ahead of time that you needed to bring firewood there, probably should have thought it through, but kind of caught us off guard and there weren't directions to nearest firewood location, which would have been nice. Only other thing is that our review of us had all 5's except "follow directions" which we did to a T, I called to ask them to fix it or clarify it and have not heard back.
Overall very professional and clear, we enjoyed our stay very much. Wish there would have been snow!
Booking with evolve was easy and seamless. I booked a 3 bedroom row house just 9 blocks from the capital. The home had a well appointed kitchen, two full bathrooms, cozy living room and garage. The neighborhood was quiet and had easy access to many food choices a short walk away. Terrific location for a family get together.
First time using any sort of air bnb. The experience was awesome and the cabin rented was perfect for what we were looking for. The owner's even drove up before we got there to set up a Christmas tree. The cabin was beautifully decorated for the time of year...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzanne - thank you for taking the time to share your feedback with us. While we are disappointed to learn of the difficulty you experienced communicating with our team, we are pleased to know that you contact, Divina, provided you with efficient and helpful responses. If you have any remaining questions or concerns for our team, please do not hesitate to reach out to us directly on any of our social media channels or by giving us a call at 877.818.1014 and we are happy to escalate the issue. We appreciate your review and will be sure to share your frustrations with the rest of our team for further consideration on how to ensure we are providing the services we aim for.