Evolve Vacation Rental

Great cabin, great hosts and a great area. Will definitely stay again.

The house wasn't exactly has nice as the listing portrayed but it served our purpose.

I asked questions before arrival and after departure. Never got a single reply.

Excellent all the way around! Smooth on everything.

Lots of space. Very user friendly kitchen. Great area for hiking and enjoying nature.

It was clean and perfectly suited to host our family of 6. Excellent location

Easy to navigate website, quick response, variety of choices.

Great experience from top to bottom! I would use this company again.

Had a wonderful time, everything was beyond nice and hospitable! Exceeded our expectations.

Excellent Accommodations -- Exceeded Expectations - Centrally located to the Squares and to several golf courses

All request have been handled, professionally and immediately servicing my needs.

The "onboarding" process was a breeze. Hey, yeah - let's get you going! Get signed up! Dynamic pricing! Dynamic! Woohoo! Dynamic pricing.

Once I get signed up - the warning signs start to show. To begin with, it took extra time to get listed on things after the photo shoot. It took a full week/weekend for them to "edit the photos" and "setup the listing." We finally get the notice on Monday that the photos are ready and pending our review, the listing will be ready.

When they "press the button", my listing goes live... except it didn't. I got different answers about why it didn't appear. This isn't the end of the world but it took about another 24 hours before we appeared on the sites even though I was told it was practically "instant". Again, I'm not sure if it's miscommunication or misunderstanding but depending on who I spoke with - I got different answers.

Now comes the nail in the coffin, Evolve has such a HUGE upcharge on AirBNB that it is impossible to be competitive. I'm effectively pricing myself about 20-30% higher than our competition and for what? I see none of the money because it is for insurance or "3rd party booking fees." Again, depending on who I spoke to - I received a separate answer.

The straw that breaks the camel's back to me is just the lack of control and the speed in which everything has to be done. The description of the property sounds so generic it sounds like a chat bot wrote it. Nothing is taken as seriously. If you have an investment property and you have a bottom line - TIME IS MONEY. Evolve reminds me of going to the DMV. There is always more steps, another person to talk to, etc. It's SLOW.

So I did end up cancelling and here I am, and I have to until a "Senior Specialist" or something gets back to me. Guess what? They don't work weekends. So hey, I get to wait one or two days after to HOPE they get back to me. And guess what else? I can't list my OWN property because I signed up for Evolve - which they're still getting $250 from me, either way, for an early cancellation fee. This company has NO concept of the fundamental concept of Time = Money.

Great responsiveness and they set you up with great partners on the ground.

They are not very helpful. They really don't care about the user experience.

This is the worst rental management…
This is the worst rental management company ever! Run for the hills. I have had major issues with EVOLVE :( when there is an issue they will leave voicemail and no extension number to get a hold of the person who has contacted you. So you have to sit on hold and explain the issue with someone who has no idea what is going on.
1. I did not get one booking for 10 months and my house is great location and newly renovated.
2. I had to fight for my referral sign on fee of $250 for over a year. And the person who referred me never received her pay out.
3.The cleaning lady is the point of contact? How can you trust a cleaning lady to take care of all issues? Issues arise and the cleaning lady calls me. So whats the point?
4. They would not allow photos of the beach or village walking distance from my house. Only the house?
5. They work on alga rhythem's that fluctuated so much I lost 2K on a weeks rental at the height of my beach rental season. They had no excuse other than the alga rhythem 's told them to do it?
6. They say that they offer 3 professional photo shoots. When I requested another photo shoot, they emailed me and asked me to take photos and document the changes on my home that were different than last shoot.
7. they have zero social media or marketing for your home
8. They blocked my entire calendar because a tax law changed in my state which required an occupancy certificate. They never emailed or called giving me the heads up this was happening or that I had to provide this or they could not rent my home... they simply just blocked whole calendar.
9. Someone by the name of SAM in upper management hung up on me when he didnt have the answers to my questions. Crazy!

This is such bad customer service! RUN!

Customer spent 14 mins in house and declined to stay. No cancel fee or even cleaning fee

Start to finish everything was easy. Check in, payment, it all is very easy to navigate.

Thanks to all who helped take care of the urgent issue we had with our home.

Evolve was a good company to work with. Very attentive via email and text.

Everything was well maintained, clean and relaxing atmosphere

Every time I have interacted with Evolve, it has been a great experience.

Louise was very professional and helpful.
A plus A plus A plus A plus

Excellent. It's solved my problem. Easy to talk and friendly