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The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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I was somewhat frustrated when I saw my Vrbo review from the Evolve team on how we were rated. I got 5 stars on overall experience, cleanliness, communication and got 0 stars on house rules! We rent a lot of Vrbo homes for vacation and this is a first. Talked to the owner and he said this is filled out by Evolve? I talked to other people and am told this is filled out by the owner? Not sure who to believe but I was a little frustrated! As for my review with Evolve about the home, I would like to change that as I should not have rated it with 5 stars for everything! The home is in need of updates and the pictures show better than the actual home. If you can remove my review on the home or make it so I can do another, please contact me.
Thanks,
Jeffrey Janis
We had a great stay. The home had everything we needed! Super comfy beds too!
Would prefer to just deal with VRBO. Too much duplicate information.
The Evolve team was easy to work with. Will recommend to family and friends.
Beautiful place. Beachy theme. Great location. Vrbo and Spicer family were great.
Very nice property, all was as described. Would use evolved again only not thru VRBO. Paying two fees was totally ridiculous. Home was not worth the total cost to rent.
Great home interior in a nice and quiet neighborhood close to the beach.
Great customer service, very professional and accommodating.
The unit was very clean on the inside. The outside of the unit needed some work such as trash in the yard and around the unit. I would stay again due the unit was very clean inside. The agent was helpful
Very good experience all the way around. From the ease of securing the rental to the professionalism of the owner.
Simple and excellent.
We loved our stay! So clean and comfortable. We had no issues and loved the area
We loved this house! Gorgeous updates throughout the home. Gourmet kitchen, gorgeous hardwood floors and wonderful open space.
Primary bedroom with king bed was fabulous and the en suite bathroom is like a spa retreat.
Came from Houston to visit my daughter and grandson. I will definitely rent this house again.
Oh... it a wonderful quiet neighborhood and close to shopping and restaurants.
Host was amazing as well.
Digitally, everything worked. And the site wants fifty characters but I have nothing else to say.
Very friendly and helpful for the situation. Very Satisfied with the company.
Good house good location. Quiet neighborhood. No issues. Easy parking access too. Nice accommodations.
From booking, to check in, to check out, a dream! The ultimate professionals. Communication was impeccable! Thanks, will use again.
The communication was excellent, received both check-in and out information via text. Making my experience an ease!
Walk in the door & see the lake, just beautiful. Can see from almost all windows & doors. So relaxing.
The Evolve/VRBO platform is my go-to site for travel dates exceeding 2 days in one location.
Always great choices, good rates and transparency. And good communication.
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.
Hi Jeffrey - thank you for taking the time to share your experience with us. We took the time to check in with our reviews team to ensure this wasn't a mistake. They've let us know that our account is currently experiencing a bug with the Vrbo platform causing guests to see a rating of "0" next to "House Rules". We took a look on the back end of your booking with us and can confirm that our team rated you all 5's! We are aware of this issue and are working with the Vrbo team towards a resolution. We apologize for the inconvenience. If you have any additional questions, please give us a call at 877.818.1014, or message us on social media. Thank you!