Worst Management and Customer Service for an apartment that I've had in 20 years of travel
The lister is GlobalStay but they use Expedia and Expedia allows them to continue even though their reviews on Expedia and their ads are lies. Look anywhere else online and you'll see the REAL REVIEWS. Expedia does not care and will not do anything about them.
Therefore I have to assume that Expedia is fine with the following treatment, lies and threats, to their customers. I will never trust them again after this. Any company that allows another company to use their services and then to threaten their customers is not a company thst I want to deal with again.
This is what happened to me using Expedia and Globalstays
First things first both of their customer service is beyond bad! If you have a company like Globalstay using your service and they make as many mistakes as this one, you really want GOOD customer service. Both companies have people that only make matters WORSE. It is so obvious that they just do not care. Poor people probably paid minimum wage to deal with upset customers. Both companies are obviously those that once they get your money they know you are stuck because you are travelling and that is it to them.
My first issue arose the second I arrived. Instead of forking over the $30 to get a place to leave the key inside the building for people, Globalstay put a lock box on the bicycle racks outside of the bank. After 40 minutes of trying to figure it out finally found it all the while listening to homeless street people scream obscenities at me The box is so old it took 9 tries before it would pop open and give me the key!
The stuff they sent me pre arrival said parking was $20 a day. It's actually been $40 a night
Then we get to the apartment itself. First thing, yes there is a tv but unless you bring hookups for your computer or chromecast you won't be watching any tv as it is not a smart tv and is hooked up to absolutely NOTHING!
Wifi has no notes about it anywhere, so I simply looked at the back to get the password. Well they've changed it but don't mention it to you ANYWHERE! This involved yet another EMAIL because the phone numbers listed just go to voicemail and never pick up or call you back.
I literally had enough toilet paper to go pee one time. I'm here for 4 days.
The tub had not been cleaned, there were gobs of soap on the handles. It literally looked like someone had jerked onto it!
I have 1 more nights here and frankly am very worried about being walked in on or having people show up and ask me to leave as they have not done things legally for this apartment and there are signs EVERYWHERE saying short stay rentals are not allowed and are in fact ILLEGAL, the way they've chosen to do them.
Places like Globalstay would not survive if places like Expedia did anything about bad reports
When you pay what I paid and you are putting in 13 hour days for classes you really don't want to have to deal with this kind of garbage from a company that is supposed to deal in HOSPITALITY! 'm not sure they even know the meaning of that work and they definitely do not know the meaning of customer service.

I use Airbnb normally, this time I went through Expedia. I will never use Expedia again after this experience. At least Airbnb helps you out if something goes wrong. Unfortunately, the way I did it this time, going through Expedia left me with no one to go to but these people, who do not care once they have your money and will simply leave you in a crappy position because they can not bother to do things right or help their customers.

My boyfriend and I booked flights through Expedia on June 6,2021 to go to Toronto so that we could go and see my boyfriend's daughter play in the Beach Volleyball Nationals scheduled for August 20th, 2021. Unfortunately we were informed this past Sunday that the Nationals will be cancelled due to Covid variants in Ontario. We phoned Expedia as soon as we found out the sad news, and after waiting for a call back for over 3 hours, Expedia finally called us back late that same evening, and my boyfriend explained our situation. The Expedia rep said they could not refund us the money because WestJet and Air Canada (these two carriers) have a credit-only policy for our tickets. We were also told that it was in the hands of WestJet and Air Canada. We were very surprised as it was our understanding that we would receive a refund if we had to cancel our flights due to Covid. I purchased two round trip tickets for myself and my daughter who is only 13 years old. I was told that I would receive 4 credits: one for my daughter for our WestJet flight to Toronto, one for myself for our WestJet flight to Toronto, one for my daughter for our Air Canada return flight to Vancouver and one for myself for our Air Canada return flight to Vancouver. We were told that I cannot combine the credits even though my daughter is a minor. We were also told that there is an expiry date on these credits of ONLY two years. How am I going to use 4 different credits in two years with my daughter? We rarely travel as I am a single mom.

My boyfriend then asked to speak to a manager the next day around 9:00am, as he is a Kwantlen College teacher who teaches his students on-line. He didn't end up receiving a call until much later the next day when he was teaching, and so the Expedia Supervisor just left him a message on his phone and said pretty much: Sorry, we can't get your money back as it's only a credit.

I then contacted my brother, who is an experienced traveller, and he told me that the airlines, West Jet and Air Canada, should be sending us a voucher for these credits soon. As a result, my boyfriend ended up creating an Air Canada account on-line for a place to put the Air Canada credits, and then he proceeded to call Air Canada to ask where our credits were. My boyfriend was then told by the Air Canada rep that we could not receive any cash back refund because our flights were discount and purchased as a special. This reasoning does not make sense to me at all. Airlines are offering lower prices for flights to entice the public to begin to travel again, but then when we do, and are forced to cancel due to Covid, we are penalized for purchasing a lower priced ticket by not being able to receive a full refund. How is that fair?

My boyfriend then called the Expedia service department a second time yesterday on June 18 to ask them about a voucher, as we had not yet received any confirmation number for our voucher credits. He was then told something completely different! This time, the Expedia rep told him that we would not be receiving the voucher credits directly from the two airlines: West Jet and Air Canada. The rep said that if we want to use the money, we actually have to go through Expedia and that the "money" can only be used through Expedia. We were very frustrated as the rep during our first call, had told us that the ‘money' had already gone to WestJet and Air Canada.

We are angry, frustrated, and feel very helpless as we now have to book through Expedia, and we no longer trust Expedia or want to do any more business with them due to their horrible miscommunications. As you can see we have spent MANY hours of our precious time to try and figure all of this out, but nothing was resolved.

I thought I would to use these Air Canada credits or WestJet credits towards a flight that I will be booking soon, as I am going on one last cruise in the Spring of 2022 with my whole family, including my elderly parents (both in their 80s), and now I won't be able to, as I have to book through Expedia.

Bonnie Henry has asked all of us to "be kind, calm and caring". Expedia is definitely NOT following her advice.

In February, I booked flights and a rental car in the UK. On 6th July I received first one text message and an e-mail telling me my outward flight had been moved to another day, which I accepted, and then another text and e-mail telling me that my RETURN flight had been moved, which I also accepted. I then tried to change the pick-up and drop-off dates for my rental car but this turned out to be impossible on Expedia's website, so spent the rest of the day mostly on hold on Expedia's phone line, trying to fix this. I only got a reply after many attempts because instead of selecting "change or cancel a reservation" I selected "other questions". I got a rep who seemed bored and uninterested who told me he could not change the dates, but that he could cancel the reservation and re-book it. I asked if that would cost me more than my original reservation and he HUNG UP ON ME! I later cancelled the car on the Expedia website and booked it directly with the rental company. While all this was going on I received another text message from Expedia telling me my reservation had been changed again and instructing me to call them. I tried the number, but not surprisingly I was put on indefinite hold, and eventually got tired of listening to loud Spanish guitar music and gave up. Four days later I got another text message instructing me to check my e-mail. I did so and found a message telling me that the new flights that I had reserved on had been CANCELLED by the airline. I was given a choice of "I accept" or "Cancel flight". I selected the latter and was taken to the website, where I was told I couldn't cancel there and was given a phone number to CALL Expedia! When I finally got through to a real person I was told I would be given a credit for the amount paid, that HAD to be used for booking through Expedia. I said I would prefer never to have to book with Expedia again and asked for a refund, but was told "take it or leave it". As I had paid for cancellation insurance I contacted the insurance company who said that Expedia was required by law to give me a refund, but I called Expedia again and they denied this. I am now pursuing the matter through the insurance company. I note that the amount I paid was $823, but the credit I have been given is for only $750! I had also contacted the airline directly and paid for a package including seat selection. After the flights were cancelled I called the airline to ask about a refund and was told I wasn't entitled to one because the flights had NOT been cancelled by the airline! I contacted Expedia and pointed this out but they insisted the airline had cancelled the flights. So I am out of pocket for $159 for that package, which I will also be claiming on my cancellation insurance.
I have used Expedia for some years because I thought if I combined flights and car reservations I got a good price on the car, but this episode has shown me that that is no longer the case. I got a slightly lower price on the car when I booked it directly with the rental company, and the price for the air ticket is the same on the airline's site. As a result of this episode I have also learnt that Expedia's customer service is non-existent. So, assuming my insurance claim is successful and I don't end up having to use the credit, I will NEVER USE EXPEDIA AGAIN!

After 2.5 hours on the phone with Expedia Customer service my issue is unresolved and I am incredibly frustrated.

I live with Post Traumatic Stress Disorder and have been gifted a healing retreat in Phoenix Arizona, I live in Toronto Canada. For the retreat I must arrive in Phoenix before noon on June 22nd, and depart after 1:00 pm on June 30th.

After searching many sites I found a round trip flight on Expedia which suited the times and my budget. I had to borrow the money for the flight and had the exact amount in my bank account. I filled out all the required fields and tried to pay with my debit mastercard. The flight could not be booked as there was an error. I tried again, multiple times.

After several tries I googled the number and called customer service at 12:38 am. The gentleman I spoke with said it was likely a security issue with the card and to call the bank. I phoned the bank and was informed there was no issue with the card or payment, that they could see authorizations from Expedia being approved but for $0. And advised I try after 4 am. Curious!

I called Expedia back and was on the phone for more then an hour before the agent told me it was the U.S. number I had called. Two people took my info and looked at my account and no one thought to tell me until an hour later? I was transferred to the Canadian site and spoke with Mohammed. Mohammed told me there was nothing that could be done to help me as I hadn't called the Canadian number originally. I called the number Canadian Google gave me. He then said the price could not be honored because there was an issue with my card. I informed him again, that I had called the bank, the issue was not my card. He then said, the card had declined because the system was updating. Which seems sketchy to me, decline the card and raise the price $150.

I explained to Mohammed that I had tried the purchase many times and that it didn't seem ethical to decline my card and then raise the price $150. I asked to speak with a manager and got supervisor Noah. His tone left a lot to be desired when he couldn't answer my questions. He then offered me a hotel voucher. I don't need a hotel, nor will I in a year and that doesn't help me with the $150 extra dollars to get to my trauma treatment. He then said, well if you could book right now and you can't book right now... And trying might put an extra hold on your card. I explained again that there was no hold on my card, I had called the bank. He claimed he didn't say that. When I repeated his exact words back to him he said, "I am sorry you understood that." This is quite a cavalier attitude for someone in customer service.

So now I have lost the flight at the price I could afford, I had only borrowed $579.70, the exact amount of the flight I was purchasing. I do not have $702.78, the new price to get to my trauma treatment. I originally called customer service at 12:38 am and got off the phone at 2:26 am with an unresolved issue, a bad taste in my mouth for the ethics of Expedia's business practices and rude customer service.

A cautionary tale: Expedia.ca DOES NOT provide protection, guarantees, nor any form of allegiance to their customers.

Expedia.ca used to stand behind the products they were selling - but now they are selling products which they have no control over, so we, as customers no longer have any protection. It is lamentable that Expedia will no longer defend our interests!

The customer service for Expedia.ca is handled out of Arizona, and all their agents struggle with English. When important issues are at hand that impact my time and money, I believe it's important to hire someone competent, and capable of defending my interests and finding a resolution.

One of my problems was an EasyJet booking that I booked through Expedia.ca. Apparently EasyJet does not recognize 3rd party bookings but there was no disclaimer to this effect by Expedia.ca. Although I paid extra for seat selection, Easy Jet will not allow me to select our seats because we booked through Expedia.ca. I believe Expedia should refund my flights to allow me to book directly through EasyJet, because they were sold to me on false pretexts. Of course, this did not happen. They told me to call Easy Jet customer service, but alas EasyJet does not have a North American presence nor a North American phone number. Finally, at my third request, and over 2 hours spent trying to find a resolution, Expedia.ca tried to call Easy Jet Europe on my behalf. They were shocked that the agency was closed. I guess they hadn't even realized that there was a time difference between Arizona and Europe. So my case hangs... not only will we not be able to select seats that I paid for, but we won't be allowed to do online check-in either. We will have to phone EasyJet to check in for our flights. This won't be an easy task to accomplish since we'll be travelling in Europe at the time, with no European phone plan. If I had known in advance I would never have booked through Expedia.ca

The second problem I encountered was with hotel booking. 60 seconds after submitting my booking, I realized there must have been 2 windows open and the wrong date went through. I picked up the phone and within 2 minutes I was speaking to an agent. Who told me there was nothing that could be done. They would need to contact the hotel for permission to change. And of course, the hotel was in Europe and they couldn't get through. I asked for a manager. The manager repeated the same story, then tried to call the hotel but was told that they would have to wait until the next day to speak to a manager. A cautionary tale: Expedia is the platform being used BUT DOES NOT provide protection, guarantees or any form of customer service.

The third problem I encountered was with reserving car rental which should only be charged upon pick up. As soon as I reserved, the car rental agency, Ace, immediately put a charge through on my credit card. Expedia didn't seem to be aware that this would happen. Again, there should be a disclaimer on their website, even though it's becoming tedious to keep track of all their new restrictive policies.

Another problem I had was the non-disclosure of an additional drop off charge for a car I picked up in Vancouver and dropped off 2 days later in Victoria. I was dinged with an additional $150 charge that had not been disclosed up front. Again, Expedia took no responsibility for that fact that the charge was undislosed. And would not defend my interests.

In my opinion, they should not be dealing with shady companies, nor offering products without full disclosure of the extra charges, ommisions, limitations, or misleading claims. Their website has become more and more misleading. When reserving a hotel - pay very close attention to their misleading language, which is becoming more and more difficult to decipher. When they say FREE RESERVATION, or FREE CANCELLATION or NO BOOKING FEES they all mean very different things... Often, they will put the full payment through immediately, even though you might have understood that you didn't have to pay until you got to the hotel.

Lastly, it is infuriating the way the site stores information and browsing, only to use it against you when they hit you with the message YOUR PRICE HAS CHANGED when it comes time to book.

We, as customers, need to put pressure on Expedia.ca to be more transparent. They are duping us and we have little recourse.

Very bad experience dealing with expedia to book an all inclusive vacation. I will book directly with the vacation provider the next time. I never received a confirmation email once I booked... So when I submitted a request to be contacted by customer service for a problem involving ''vacations'' and ''itinerary'' I was contacted by one Stephen who told me he couldn't locate my reservation and was told to call sunquest directly. Upon doing so I was told that having booked with expedia they were to send the the documentation and itinerary... The individual at sunquest was gracious enough to provide the itinerary number which wasn't even her prerogative. Upon calling expedia at the number they had contacted me from which I presumed was the correct number to address a vacation package itinerary issue the gentleman namely Stephen accused me of not having booked with expedia, when clearly, I was dead sure I had. I provided him with countless bits of information which he couldn't use to locate my reservation, finally I did a conference call between a reluctant Stephen and Sunquest to sort out the matter... Finally the polite individual at Sunquest explained that since the package was booked on expedia it was their responsibility to provide the itinerary and necessary documents... Stephen attempted to brush me off by giving me the number to call and I requested for him to warm transfer me over to the right department... After 15 minutes on hold, I was cold transferred to one Ray from the EXPEDIA TD VISA REWARDS DEPARTMENT... At the very least Ray stayed on the line with me and transferred me to the right place where one Allison accused me of not dialing the right number and not reaching the right department and not having a reservation code... Being frustrated as one can imagine I explained for the 6th time that I never received a confirmation email with the booking code and therefore was unable to provide this confirmation code when I requested that the VACATIONS department contact ME for a question concerning my ITINERARY. Furthermore Allison told me she was unable to compensate me for my time and stress after over 5h of back and forth calling between expedia departments and sunquest vacations... She finally sent me my itinerary with my documents after being on the phone from 7:20 till 11:40 am less than 18 hours before my flight... I asked to be transferred to her manager and asked for her to explain my situation to her... When I was transferred I asked one Evelyn if Allison had provided her a brief synopsis of my frustration... She answered yes, Allison told me you called the wrong department... I was livid, not only are expedia employees not equipped to handle a simple customer request they belittle and take their customers for a fool... Once again I explained to Evelyn that upon making a vacation itinerary request from customer service on expedia.ca I was contacted FROM EXPEDIA concerning my issue... I was told TWICE to call the vacation provider being accused of NOT BOOKING WITH EXPEDIA... Finally when performing a conference call with Sunquest and Expedia I was transferred to TD REWARDS VISA EXPEDIA VACATIONS before FINALLY being transferred to the right department being accused of not proving the right information and not being able to select the right department from the call number... The manager Evelyn didn't seem to understand my frustration of over 5h of arguing on the phone retelling my situation to over 6 people and being accused of not booking with expedia when clearly my credit card was charged and I never received a confirmation email. Finally when I asked what could be done for compensation Evelyn had the nerve to ask why I deserved compensation... Expedia customer service does not value the well being of their customers. I was offered a 25$ voucher for expedia, I told her it wasn't enough and she launched an investigation to see what other compensation might be considered... I have lost confidence in expedia, I was taken for a fool by most staff members... The only competent employees I spoke to were the two from Sunquest and Ray from TD VISA EXPEDIA VACATIONS who wasn't even from the same departments... Very sad experience with expedia... I am only glad I received my itinerary and documents and will not have to deal with them in the future... I booked with expedia to receive the expedia points but I would have booked and will book directly with Sunquest in the future to avoid being hassled, belittled, and accused of being dense from expedia customer service.

Myself, my boyfriend and two other friends booked a trip to Mexico through Expedia. It was a nightmare from the start, but losing our trip and $4000 was the biggest nightmare of all.
The original date (April 26,2016) which we booked happened to not work for my boyfriend due to school (which isn't a reasonable reason for the trip insurance we purchased), so we called and asked about canceling and rebooking on another flight ($250 a person). That alone was alot of money, as I work full-time and my boyfriend is a student. I told them that I would have to think about it, little did she tell me that I didn't have long to think about it becuase in a couple days it went from $250 a person to half once it was 45 days before our trip. So when we decided that we were will to spend the $250 each and called back to rebook, they told me I could do so for $900 a person, trying to fly on another air transat flight wasn't a option becuase they only fly a few times a year out of St John's NL. So instead of losing $1800 they said if we booked from another airport and got ourselves there we could switch flights/airports for three days earlier than our original flight for a extra $100 a person. Not including the cost of plane tickets from St. John's to Toronto and back. So we switched our vacation to start out of Toronto and then booked flights with Air Canada the day before to get to Toronto. Unfortunately every flight on Friday April 22nd was canceled due to zero visibility fog. We needed to be in Toronto for 3am to check in for our Air Transat flight. So when it was obvious there was no way for us to get there on time I started calling Expedia.
Having to talk through them in order to talk to Air Transat when I was upset this was making the situation more frustrating. The only options that after paying $4000 that I was given was to get our own flight to Mexico, and then come back on the original booking, or pay a extra $244 a person in order to book a one way ticket to get on the Air Transat flight out of Toronto the next morning to the same resort. We did not want to fly on a different airline and then have to get a cab from the airport to the resort in Mexico that doesn't seem safe given travel warnings for Mexico. We also did not have another $500 to lose a day and then possibly not be able to get to Toronto the next day either. They told me that becuase it was 24 hours before our trip it was non refundable so they were doing me a favor even giving me any options. We paid you $4000 for a vacation we weren't getting becuase of weather. The supervisor of Expedia offered me a $200 travel voucher "out of goodwill" I would never book through them again. Nor would I fly with Air Transat ever again.
Air Canada went out of their way to try and do everything for us becuase our flight was cancelled. She tried everything to get us to Toronto so we wouldn't miss our flight. She was also mind blown that Air Transat wouldn't put us on the flight on Sunday. Then when there was no flight that would get us for our Air Transat flight she totally refunded the money we had paid for the flights with them.

I work hard for my money, but having to save for this trip and booking time off of work made this vacation very important to us. Losing $4000 (not including costs of items for the trip) and not getting a vacation, and having to go back to work on Monday instead of being on a beach in Mexico was definitely not what I paid for.

As an infrequent but long time user of Expedia, I have always had a pleasant experience with their services. However, my most recent trip to Cancun, Mexico is a shining example of how one simply cannot trust this company.
Expedia has a very convenient and (usually) accurate option to search for deals on all-inclusive vacation packages. Using this option my spouse and I recently booked a 10 night stay at the Marriott CasaMagna in Cancun. The price for the whole package was very reasonable due to, I suspect, the fact that this was the off-season for travel to Cancun.
The flight was reasonable and upon arrival to the hotel, we learned – to our surprise – that there is no "All-Inclusive" option at this particular establishment. We immediately called Expedia and after three hours of being put on hold, bounced around, dropped we finally talked to a Customer Service Representative. After explaining the situation to the CSR and his supervisor, it was agreed that Expedia had made a mistake and would reimburse us for any food or beverages we ordered from the hotel during our stay (we were to treat this stay as an all-inclusive).
As neither of us are big drinkers nor big eaters, we averaged about 2 meals and 2 drinks per day each.
At the end of the trip we had incurred $921 (CAD) in additional charges for food and beverages. Considering that the stay was for 10 days and there were 2 of us, that works out to $46/day each for food and drinks. I think this is a very reasonable amount…
When we returned home after the trip, we emailed Expedia a copy of the receipt showing the breakdown of the $921 in extra expenses incurred because of the "All-Inclusive" mistake. Then after spending over seven hours on the phone with them over the next two weeks they only agreed to reimburse us for $300 of it. Without giving us any reasons, they threatened that it was to be $300 or nothing.
In then end I'm glad that they only "stole" $621. Reading some other peoples' reviews of Expedia's services have shown me that it could have been a far, far worse experience costing me far more money. Needless to say I will never book another flight/hotel/vacation with Expedia ever again. I sincerely hope that people react to this kind of business practise and join me in boycotting Expedia.

TLDNR: Do not use Expedia as you will have to pay for any mistake that they make – they will not do the reasonable thing of reimbursing you.

I'm a frequent traveller and have often used Expedia.ca to purchase flights. This time however, I needed to make a change (2 months in advance) - and they put me through he*l and back. I will NEVER EVER use them again because like I'd heard, they make it impossible to make changes. Here are just a FEW of the many issues I had with them:

Wait Times:
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- 1st call (to get information): 15 minutes; after a few questions, was put on hold for about 10 minutes again
- 2nd call (to make a change): 50 minutes; again, was put on hold for about 20 minutes when I asked questions
- 3rd call (to try to make change again): 1 hr and 35 minutes; this time, I was put on hold and the connection cut out after about 10 minutes

Customer Sales Representatives:
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- The customer service representative are rude, egotistical, impatient, talk over you, and basically have zero interpersonal or customer relations skills. As an example, after waiting over 1.5 hrs before reaching one of them, I told him the wait time, and he said "ok". No apology, nothing. He also rudely asked me what my problem is... pretty unbelievable.
- What one person will tell you is often the complete opposite of another sales rep -- I recommend you do not make the mistake that I did and make other travel arrangements based on information they provide you

Ability / Willingness to Help: NONE!
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-I have more than enough examples, but will just mention a humourous one for now. I called to see if I have any options for change that would make sense for me. After putting me on hold AGAIN, he comes back and says "I found something for you Mam, it has 3 stop-overs, and the difference is $4000 Canadian dollars".

Other:
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- The website advertises that they are available 24/7 to help -- this is not true. I called at 3:00 am twice and both times no one picked up - after 25 minutes of hold music, a message comes on asking you to call back during regular hours. That's illegal - straight up false advertising...

I'm sure you guys find this hard to believe - you can check out www.victimsofexpedia.com if you don't believe me though! Its all true... and there's SOO much more that I just don't have time to write!

Hope this was helpful to some people out there...