I joined Fabletics soon after it started up in the UK. And I was actually aware of having to opt-out of the £44 monthly charge. So I set a reminder on my phone every 1st of the month to remember to skip. Then I changed phones, forgot to set the reminder in the new phone - BUT- also for the first time this April I did not get an email from Fabletics on the 1st showing My Outfits and containing the link to skip the month. It only occurred to me on the 6th that this deadline had passed. Had I got an email from them prompting me I would have definitely skipped. This month was expensive for me with car tax, birthdays etc. and I really needed that £44. I emailed the company twice explaining that they hadn't sent a reminder email to me and that I would like my money refunded, but both times to no avail. Their explanation to me was not dissimilar to them saying that my money had gone into some sort of wormhole and was now irretrievable. Big Question: When is your own money NOT really your own money? Answer: When Fabletics turns it into MEMBER CREDITS. You ain't never getting it back! At this point I know I'm going to quit my membership because this has made me so angry. So as a rather joyless exercise I had to order an outfit that I sort of like, is okay, but most importantly is bang-on priced at £44 so that I know I can make a clean exit and not have to pay them another penny. In my eyes, any reputable company that was made aware that one of its customers was unhappy would not be happy themselves until they made the situation right -- for the CUSTOMER! Instead, alll they could do was "stick to the script", i. E. 'We sent the email". But you didn't. It was nowhere in any of my email folders. I didn't receive it. That is the key point. Well now they have lost this customer because I've found out that no, I'm not really a VIP -- I'm here to pay money that I didn't want to pay for something that I didn't even want or need, because they need the money more! My advice? Make yourself your OWN VIP -- stay away from this company and keep control of YOUR OWN money. Go onto ebay, Amazon, wherever you like elsewhere online for cute outfits - they're out there and at some pretty great prices too. Also Sweaty Betty - they've got a brilliant returns policy. I have taken the extra step of cancelling my 'future payments' to Fabletics on my paypal account -- a necessary step, I fear as I still don't trust Fabletics to leave well enough alone and honour my cancellation without some unforeseen hitch popping up -- weighted in their favour of course. Whew! I feel much lighter now. Think I'll go work out!