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Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I placed an order yesterday with my VIP account that I have kept since August. The agents were very helpful in honouring a price match so i went ahead and confirmed the order and got charged for it. Then this morning I see that the account was cancelled without my knowledge and my order too. When I called the support team they tell me it is because I had multiple accounts from the past. These accounts are from over the years and I havent been using them. I have ordered so many things from fabletics and have been telling everyone to buy from fabletics because I am a fan of your brand. I have shoes, bras, tops from your brand (so not just the 2 leggings for $24 FYI). But it is very unacceptable that you cancel my account without notice and your agent goes on trying to humiliate me for having multiple accounts. She says there was a "hard cancel" on your account prob because you had many accounts and then goes on to list all the accounts that I have had over the years as if I am trying to hide something or deny that I have had many accounts. I am very well aware of the accounts I have had over the years, your website did allow me to do that for years with no problem. Then I tell her that my order this time was from VIP account that I have kept since Aug (I was gonna order a lot more in black friday btw). When I tell her I should have been notified before cancelling all she says is that "I didnt do this, it was somebody else" and "well you had to follow the rules which was having one account only". Not only there is a language barrier in the communication with this agent, she also didnt want to listen to my complaint and kept trying to cut me off. Just letting you know as a big fan of your brand, I am very disappointed with this service. I called to reactivate my account and reorder my items but instead I was just shamed. I am very well aware that I had many accounts but they werent supposed to be active (i used to cancel them always not to get charged monthly fees which is where they scam people the most btw). When I raised my concerns through Facebook chat and they are like 'sorry your account was cancelled and you felt humiliated, is there anything else I can help you with?'
Date of experience: November 10, 2022
Hello Ross,
Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great apparel; but the sit is a bit clunky. Could use a better cart process; and a more smooth mouseover on products.
Date of experience: June 1, 2022
Hi Jason,
Thank you for providing feedback about the website! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I try to find my size and it is always out of stock. I login to skip a month and it don't work. The only good thing is I can call and get a refund
Date of experience: February 12, 2022
Hello Tammy,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
It takes to long to view an image and then I have to start all over when I want to continue my search. It really slows down my shopping experience.
Date of experience: December 1, 2022
Hello Diana,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have been a member for so many years I have lost count. I love everything I have gotten. When there is a problem, they take care of it quickly.
Date of experience: May 4, 2020
Hello Heather,
Thank you for continuously doing business with us. We love you too, Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
I bough a few sets and almost all of the pants have ripped or have frayed within a few wears. I love how they fit but they ripped incredibly fast
Date of experience: January 1, 2023
Hello Stephanie,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
These were very comfortable shorts that I will be wearing all the time.
Date of experience: June 3, 2024
Very good products. Easy to return. You will get hooked.
Date of experience: June 3, 2024
Great products better than the "other" brand if you ask me
Date of experience: June 3, 2024
Love the fit and quality of this sweatshirt. I will definitely be ordering it in more colors.
Date of experience: June 3, 2024
Shipping takes way too long up to 14 + days not acceptable
Date of experience: June 3, 2024
Purchasing from Fabletics is such an easy process and the deals are great as well!
Date of experience: June 3, 2024
Most of the clothes I ordered were very poor quality
Date of experience: June 3, 2024
Excellent service and quality with a great variety of colors
Date of experience: June 3, 2024
Have bought 3 items total online with membership and all three are Ill fitting
Very disappointed
Date of experience: June 3, 2024
Best lab coat I've purchased so far. Comfortable, stylish, washes well. Highly recommend!
Date of experience: June 3, 2024
I ordered my regular size but the leggings are too tight and not comfortable
Date of experience: June 3, 2024
My product arrived on time and I've enjoyed wearing them
Date of experience: June 3, 2024
Fabletics is great workout wear... It's my new fave!
Date of experience: June 3, 2024
One of my leggings came short I really loved everything else
Date of experience: June 3, 2024
Everyone was so nice and helped me find everything I needed
Date of experience: June 3, 2024
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Rae,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth