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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jenniferh1468
Nebraska
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Love the product and customer service. Everytime I have an issue, which is not often, the customer service is great to work with

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

Wow! We love to hear that you admire our products and our customer service! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. This motivates us to do more for you!

Best,
Nelle

Thumbnail of user gregl879
Iowa
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The products I have received have been very good and the (sale) prices are good too. It takes awhile to get products though.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Greg,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics, try our best to provide the best service and unique style at an affordable price!

Best,
Mary

Thumbnail of user meghanh118
Utah
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

It was hard to tell who was working there because there were no cash registers. I needed to make a return, and it was pretty quick and simple.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Meghan,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user normanv62
Florida
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

I love the looks and quality of the clothes. They look great and feel great when I'm working out or just out chilling.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Norman,

Thank you for trusting us to be your source for top-quality items and unique styles. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user jims2140
New Jersey
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Live the clothing but hate the gimmick if a subscription to buy clothing. I bought one but will most likely not buy again.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jim,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user liae5
Virginia
1 review
3 helpful votes
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October 2nd, 2019

I signed up for the membership to get the 2 for $24 deal. The website said you could cancel the subscription at any time so I figured why not. I got the leggings in in and was not thrilled with the quality or material. They started to pill between my thighs a few weeks after getting them. I tried to cancel the membership after i received my order but you can't just cancel by clicking a button you need to call or do an online chat with someone. The call wait time was very long and they were very pushing about keeping my membership and just making sure to choose to "Skip" my monthly payments. I did that for a while. That option is not easy to find on the website and I think I was unable to find it on the mobile site. I accidentally forgot to skip it one month and got charged the $50+ for that month. I knew they didn't give refund so I purchased another outfit with the money that was already gone and got on the web chat to cancel my membership. The operator on the other line was very pushy and when I said I did not have the money to put towards this and could not afford it if I forgot to skip a month again. She started talking about how she also had money problems and I had to ask multiple times before she canceled. I thought it was all over and done with until I started receiving "free" magazines in the mail (you get signed up for a free subscription but when the subscription runs out you get sent bills for the magazines you did not order). I logged back onto Fabletics.com and got on their customer service chat. They said I would have to talk to Subco.com about getting the magazines canceled. So they sold my information to a 3rd party company which I am completely uncomfortable with. I also tried to close down my account on their site and delete all my credit card and address from their website but it was not possible. I will be calling customer service on Monday in an attempt to be removed from their system. Though I am sure non of this is illegal if it is just slimy and bad business practices.

Date of experience: September 29, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lia,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user johnk4685
Arizona
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

The best workout shorts I have ever worn. Stylish and comfortable and they actually make you want to workout. I want every color.

Products used:
Workout shorts

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user tys140
North Carolina
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

They won't let you cancel the membership. They only say they can cancel it 3 months out and you have to call back.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ty,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user chelseaa144
Illinois
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

I love that I can skip months I don't need anything. I have been using Fabletics for a very long time. Love it!

Date of experience: January 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chelsea,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user bethf350
Indiana
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I love that they send me a reminder to skip the month for my subscription so I don't have to pay every month if I don't want to.

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Beth,

Thank you for the great feedback regarding the VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!

Best,
Lia

Thumbnail of user abdullaha720
Texas
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Since my subscription I have not found something worth the subscription price. Either it is unavailable or not the quality I would expect

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Abdullah,

We regretfully note that we received your feedback regarding the selections we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user aprilw470
Wisconsin
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

With Fabletics I always find what I'm looking for. As well as things I'm not looking for. The quality of the clothing is why I keep coming back.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello April,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user gaym48
Canada
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I'm very pleased with the variety and quality of the products. The processing time is quick and I've had no problems with deliveries

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gay,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user aaronh727
Texas
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I love the clothes and the price. From item to item the sizing is not consistent, but that doesn't keep me from shopping.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aaron,

Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the product's sizes. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user johni1021
GB
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The products that I have purchased have been of really high quality and they have lasted and kept their color through the wash.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and unique styles. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user lexic26
Rhode Island
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

They purposely put a lot of details in fine print so that you are screwed if you want money back. You don't get money back. Ever.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Lexi,

We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user kaylac430
Virginia
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I am obsessed they are so soft to the touch and when I am wearing them you can barely tell they are on!

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kayla,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user ericm1016
New Jersey
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Great products. The only critique is that it is a relatively long process to know when/where your package is during the delivery process.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Eric,

Thanks for writing a review regarding our shipping and delivery process. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user melisav8
New York
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

Our sales associate was very sweet and knowledgeable. She was very patient with three teenage girls.

Date of experience: February 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melisa,

We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!

Best,
Jane

Thumbnail of user carols3171
Missouri
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

Fast shipping, great selection, great prices, great quality, easy returns. What else could you ask for!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carol,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user anar292
California
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I'm a vip from 2016 now 2020 I love the leggings and top the outfit are really good quality and elegant at the same time. The quality is the best

Date of experience: September 1, 2020

Thumbnail of user dorothyk53
Alabama
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I love the fact that when I go walking I have pockets for things like my car keys... I like the choice of colors. And all of the different styles

Date of experience: July 2, 2019

Thumbnail of user shaneu12
Pennsylvania
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

They are the athletic clothes I've been looking for! They are compared to lulu but half the price. I recommend them to everyone I know.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shane,

Thank you for leaving such great feedback and for spreading the good news about Fabletics! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user bradleyf151
Illinois
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I love the various pants I got. Two are great for lounging and then my tights and no-liner shorts are great for a winter run.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Bradley,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user lolah58
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I recently bought bottoms, the quality is very good.
I am very satisfied, I would recommend it to anyone looking for quality work out bottoms.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for the nice words that you said about the quality of our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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