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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user gabriellex6
Texas
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

Shipment never arrived carrier said my unit was vacant. And when I called to reship the items were not longer available. Super disappointed.

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Gabrielle,

Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

Thumbnail of user adrienneb221
Nebraska
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

The team is all very organized, store looks clean. Always have a good shopping experience when I visit

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Adrienne,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user johna466
Texas
1 review
11 helpful votes
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February 19th, 2016

Fabletics is shameful. Burying a $50 recurring monthly charge somewhere in small print? Wow. So much for quality and ethics.

Date of experience: February 19, 2016

Thumbnail of user annes1420
North Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Everything I have ever ordered from Fabletics has always been so well made and incredibly comfortable.

Date of experience: January 1, 2023

Thumbnail of user cheryln476
Colorado
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I have enjoyed everything from Fabletics. Point program is generous. Clear that the company likes women.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cheryl,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user donnab3066
Pennsylvania
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love the power hold leggings. They are comfortable and have enough compression to keep me energized!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Donna,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user chrisw2420
Tennessee
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I struggle finding clothes from Fabletics that fit particularly in shirts. The return process works well.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jacobp267
New York
1 review
1 helpful vote
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October 27th, 2021

I ordered it super late Thursday evening almost at 12. Said 2-4 days to be shipped and showed up Saturday very impressed with shipping time

Service
Value
Shipping
Returns
Quality

Date of experience: October 27, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacob,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.

Best,
Nelle

Thumbnail of user derekc358
Arizona
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

This is honestly how customer service should be ran. My package went missing and they were so happy to help me replace it. Very kind.

Date of experience: September 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Derek,

Thank you for your feedback. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user stephanied1583
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Ordered May 1st, still haven't received the order. Apparently there are some shipping delays. Impatiently waiting.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thanks for sending your review! Your feedback about our shipping/delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user christinam932
Pennsylvania
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

Super quick delivery! Adorable matching Mother/daughter workout outfits arrived almost immediately after I placed the order.

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Christina,

Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user teresas918
New Jersey
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

It was easy to click on the items that were chosen for me. However, I have not received anything yet.

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Teresa,

Thank you for writing a review. We always like hearing from our members. We are excited for you to receive your order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!

Best,
Nelle

Thumbnail of user allineen
New Jersey
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

VIP member, cause I'm in love with the brand. Durable, exquisite, and wonderful design. Always looking for something like this. Now i got it

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Allinee,

Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user lisas4683
Canada
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Professional, knowledgeable, excellent!
Thank you for the quick response and follow through!

Very satisfied :)

Date of experience: November 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope to here more from you in the future!

Best,
Mary

Thumbnail of user erinh513
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have been waiting 3 weeks so far and still haven't received my order. Hope it will be worth the wait…

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user barbaraa1297
Canada
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

Excellent service& support. Although the website could be more detailed to avoid calling customer service

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Barbara,

Thanks for your effort in writing a review on our site! We'll make sure to share your feedback with the appropriate team. You can also check our mobile app for a better shopping experience. It is available for iOS devices for US accounts.

Best,
Cathy

Thumbnail of user ashleyh599
New Hampshire
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I order from them very regularly, I've never had a bad experience and the clothes always look great!

Date of experience: September 1, 2020

Thumbnail of user clarissah24
Kentucky
1 review
1 helpful vote
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September 1st, 2020
Verified purchase

Every product I have received from Fabletics has had great quality and arrived in a timely manner. B

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Clarissa,

We're happy knowing that you are loving every product that you've got! It was also nice to hear that you are completely satisfied with our shipping, your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.

Best,
Nelle

Thumbnail of user alip97
Missouri
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Everything I have ever gotten I've loved! Fits like a glove and the quality doesn't change with washes

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ali,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user ambers1009
Texas
2 reviews
0 helpful votes
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February 1st, 2023
Verified purchase

I have had nothing but GREAT experiences with Fabletics' Customer Service, store retail employees and most of all their leggings are my absolute FAVORITE!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thanks a lot for the great feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user sk598
GB
1 review
0 helpful votes
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August 21st, 2021

Scam people with vip membership automatically deducting money. Shame on you guys! There is no mentioning of this when joining in. Cant believe it!

Service
Value
Shipping
Returns
Quality

Date of experience: August 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shahzad,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user morgang49
California
1 review
1 helpful vote
  • Send Message
October 4th, 2019
Verified purchase

The sad truth is I can go to Walmart and spend only $12 for better fitting leggings that last me years.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Morgan,

We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.

Best,
Ivy

Thumbnail of user sandil26
Ohio
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I love all of the products I've ordered from Fabletics. Their clothes are true to size and work great for workouts or casual wear.

Date of experience: October 1, 2019

Thumbnail of user kerib5
Georgia
2 reviews
1 helpful vote
  • Send Message
December 21st, 2017
Verified purchase

I love Fabletics. The products are great. Easy returns. Fast shipping. Ive never had an issue after using for many years v

Date of experience: December 19, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Keri,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user bradt240
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Clerk was very confused. Ended up sending garment to address on drivers license. Never received product.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brad,

Thank you for sharing your experience with your order. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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