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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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Reviews (12,119)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user bryanc964
Illinois
1 review
1 helpful vote
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July 14th, 2024
Verified purchase

I made multiple orders to try different shirts and shorts, and only about half of them were worth the price, even with the member deals. The 24-7 T-shirt is soft, but shows sweat too much to use as a workout shirt, so I then got the Training Day muscle shirt. I liked it, so then I bought the short sleeved version of it, but both of those shirts fit differently on the neck than any other shirt, so I just threw them away. I also thought the Fundamental shorts were nice, but after buying multiple pairs I realized how the thin material was a result of being low quality.

Date of experience: July 4, 2024

Thumbnail of user crystalm1179
Michigan
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Last month I skipped so I didn't have to make that payment and I still got charged. That's not right.

Date of experience: October 1, 2024

Thumbnail of user chrisb4466
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The site is easy to use and navigate: I'm not only talking about shopping and making a purchase. I'm talking about the full user experience.

The clothes I have purchased are among the favorites I wear daily. Many of the shirts and pants I have worn to the office or to showings with my clients. They keep me cool & dry, while still looking great and feeling comfortable.

The shipping process continues this trend of superior quality and service in an age of short cuts and carelessness. Not Fabletics. The items arrive packaged well and with multiple notifications so I know when to expect my purchase. Often they have under-promised a delivery date and arrive at my door earlier than expected.

I started with a small purchase online for a couple polo shirts. I have made many online purchases and frequent physical stores in our area when I can.

This is currently my go-to brand along with Cole Haan. Yes. They belong in the same category. I look forward to continue being a very happy customer.

Date of experience: August 1, 2024

Thumbnail of user mariao1499
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I took for ever to be delivered and the leggings roll down standing up sitting down and specially working out.

Date of experience: October 1, 2024

Thumbnail of user joannal254
Florida
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

My boys like their shorts, and as a mom, I like the prices. It was also very easy to cancel my membership when I needed to.

Date of experience: October 2, 2024

Thumbnail of user jenniferb5638
North Carolina
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I placed a large order and decided to return a few items that weren't my favorite. One of the pieces was bought with a member credit. I was told that the member credit would be returned as a member credit to my account. This did NOT happen - so I no longer have the product OR the credit to buy another product. WHAT A RIP OFF.

Date of experience: September 2, 2024

Thumbnail of user katrinag240
Illinois
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Product is decent. Subscription model is a hassle. I asked multiple times for a credit card to be removed and I kept getting charged.

Date of experience: October 1, 2024

Thumbnail of user stephanieb3200
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I went to a Dallas/Ft Worth area store and the staff was helpful and explained the sales. That provided me to order with confidence.

Date of experience: October 1, 2024

Thumbnail of user nicolej1354
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Didn't like the quality nor texture of the pants. Went to return them via the phone and customer service support was of no help!

Date of experience: October 1, 2024

Thumbnail of user paulal753
Wisconsin
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I am a long time subscriber to the Fabletics Website. I have ordered many great products. Now, I rarely find anything to order. Same old things. Just leggings and sport tops. Need more athleisure.

Date of experience: September 5, 2024

Thumbnail of user carolinac204
Oregon
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Anything I've ever bought for myself or gifted to someone from Fabletics has been of amazing quality. Anytime I gift an item from Fabletics to someone, they instantly fall in love with their clothes.

Date of experience: September 4, 2024

Thumbnail of user kelleyj85
Oklahoma
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I have been a Fabletics customer for years and am generally happy with my purchase. I have been able to get really good deals for great quality athletic wear. I loved all the pieces I received except the Cloudless V Neck Sweat Tank was a much thicker material than expected. At 100+ degrees it is much too hot to wear right now. I'll save for when the weather is cooler.

Date of experience: July 4, 2024

Thumbnail of user angelas3440
Pennsylvania
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

When I signed up at fabletixs, it wasn't clear that I would be charged monthly unless I made a purchase! That is crazy. I was not aware of this until my account was charged the month after I made a purchase.
I returned my entire purchase as items didn't fit or weren't as described on the website. Website is not user friendly and I would never look at any fabletic products in the future. Very disappointing

Date of experience: September 3, 2024

Thumbnail of user grantj107
New York
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

They won't stop billing me even though I've requested it several times via phone and on the "My Account" page.

Date of experience: October 9, 2024

Thumbnail of user cynthial1912
Colorado
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Since Fabletics has hidden the button to skip a month on my subscription, it looks like I will need to cancel. Too bad.

Date of experience: September 21, 2024

Thumbnail of user makinziei
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the clothes I got!

Unfortunately my Size L Define PowerHold High-Waisted leggings in Storm Slate came with a small hole on the back right side, just above my butt.

Date of experience: October 1, 2024

Thumbnail of user lindseyp257
Texas
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

I've recently had two customer service interactions with purchases made online with Fabletics. For the first contact, an item in the order was incorrectly selected and I was able to call customer service and had the issue resolved within 5 minutes. I didn't have to go through the whole song and dance that you are usually forced to endure when contacting a company's customer service department and the lady I spoke to was very nice and willing to help. For the second interaction, I was looking to purchase a specific item online but wanted to get some feedback from a store representative to a) see how the sizing runs for the item and b) see if they had any in store. The lady that I spoke to when I called the store was super helpful and went above and beyond to go look at the options and came back to me with even more information than I requested. It just showed that she valued me as a customer and it wasn't a burden for her to take the time to gather the information I needed. I really appreciated both of these Fabletics employees. They both represented the brand well and portrayed a kindness and professionalism that is not so commonplace anymore.

Date of experience: September 10, 2024

Thumbnail of user alisiw
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The material is breathable, fits, and moves with my body when I exercise or on the go. They are stylish and I love the variety of colors and prints.

Date of experience: October 1, 2024

Thumbnail of user chasek61
California
1 review
1 helpful vote
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July 17th, 2024
Verified purchase

As a healthcare provider there are never any sales for scrubs for existing VIP members. They only care about getting in new members. When they say "sale on everything" they don't actually mean everything.

Date of experience: July 7, 2024

Thumbnail of user beauk24
Arkansas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I don't like the automatic credits and having to skip it each month. Sizing is always a concern as well. Sometimes a large would fit an NFL linebacker, other times a large is just right.

Date of experience: August 1, 2024

Thumbnail of user amandar931
Ohio
2 reviews
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Fabletics are just as high-quality, if not more quality, then Lululemon. Not only this, but they have amazing sales. The variety is great as well! I am always satisfied with every purchase and I've never ever had to make a return!

Date of experience: July 1, 2024

Thumbnail of user meredithb234
Missouri
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Thankful that there were many choices. Made me feel included because I usually have to buy something completely different from my coworkers when they all get branded merch that matches eachother because my size is not offered. Thank you, Fabletics!

Date of experience: July 1, 2024

Thumbnail of user charlesc3571
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

They have great gear but they're always out of my sizes (Men's L). However if you go in like a guest the items are available often. So they save their stock to get new members then rarely have your sizes after that.

Date of experience: July 1, 2024

Thumbnail of user alejandrac154
New Jersey
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

This is a monthly subscription that way to expensive. I don't feel like paying $60 dollars for shorts or a tank top. Most shorts don't even have pockets.

Date of experience: August 4, 2024

Thumbnail of user abrahamv56
Georgia
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

First time shopper. Received shorts that were already having issues with the threading. One of the shirts also broke a stich as I was taking it off (normally). I noticed this is not that great a quality and won't be shopping here again.

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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