Fabletics

I've been a member since 2015 i had to cancel. The styles changed and the quality changed. Not happy so I left.

I have experience poor customer service, I opt out to have monthly withdrawals and you take it out of my account anyway.

Difficult to cancel. You get a credit for $59 & some change to discover that credit cannot be split among several items that total $59.

The actual clothing products received were very nice. Its the buying experience and customer service that will stop me from ever purchasing again. I ordered something with embroidery. It showed up with the embroidery on the wrong side. When I spoke with customer service they admitted its a known glitch that the picture showing where it would be shows it was wrong. I made my selection the location based on where the picture was showing me it would be. Instead of apologizing and making it right, they offered me 15% off one item in my next purchase. How can a company screw up with a known glitch and think that 15% off one item in my next purchase is making it right? After having to argue my point and not letting it go the best offer I got was 25% off my next purchase. Again, no offer to correct the mistake on the item I had already paid for.
After sharing my frustration with my purchasing experience with others, I'm hearing that this is pretty much what you get with them. It's a crap shoot if you're going to be happy with your purchase, if you're not, good luck because they don't stand behind what they sell.

I can't say this enough, Fabletics has the best customer service out there. I've been a customer for 10 years, I have tried other brands, but the customer experience keeps coming back.

Love the fit, but they catch everything all the fuzz. You can see when you sit down. It's the material.

My kids convinced me to order—

Prices are good; quality is good but there are a lot of emails and I get really nervous of "memberships", having earned any credits, etc. So I'm not sure yet how I feel.

I really like all of the clothing I have gotten. But I think it's really wrong that the credits expire after a year.

I am very pleased with the garments I purchased. They are very stylish and very comfortable. I have received many complements while out and about.

I've been paying my subscription and waiting for my fav item - for months on end - I complained and nothing

I order these for my staff and they love them. They are comfortable, the colors are beautiful and the quality is excellent.

Man, the polo shirts are SHORT! I'm not a tall man and my belly hangs out of the polos. Like, it's not even close to long enough. Other than that, I live the fabletics stuff.

Love the merch. Love the deals. However, I liked when the monthly VIP charge went towards future purchases and not a single item or set. I don't buy the bra tops so I'm limited on what I can use my rewards for that gives me true value.

I love the cloths, and pricing during the right time is good. The whole system tho - with the gimmicks (i.e. What FAB management structured) is really weird in my opinion. If you need support - it's pretty poor.

I don't usually have issues but I received my package and there were deodorant stains on my bralette.

The team at the store is always super helpful and friendly, styles get refreshed monthly and there is always a good assortment and selection.

Online shopping can be "hit or miss." However, the Fabletics brand makes the most accurate descriptions of their products, the sizing and the delivery process. I am a true fan and love my shorts.

There are a few things I absolutely love and several I don't like at all. Sizing was always off even if I bought the same thing in a different color. Wanted to love it.

My experience was great. I got the discount that was listed. My leggings came in fast and the quality is great.

You guys tried charging me twice, I payed an a few days after you guys tried getting out twice the amount

Love everything about it— quality value and styles. Only problem is nothing is ever in stock (hence the 4/5 star). Otherwise it makes my heart and peritoneum tingle and I would recommend wholeheartedly

I've been a Fabletics VIP member since 2021, continuously my orders are delayed due their mailing. This hasn't been a problem until the last few months. I have called Fabletics to complain and was told I should have optioned to pay for expedited shipping, I've never paid for expedited shipping. I've never called Fabletics before in regards to any issues and was extremely disappointed in the call. It should NOT take a package over 2 weeks to arrive at my address that is mailed from California. I've called the shipping vendors and was told due to Fabletics mailing Economy there was nothing that could be done about the delays of my packages. In July a package was 45 minutes from my home in Alabama and then went to New York and then 4 days later returned to my home in Alabama. In September my package was 3 hours away in Mississippi, there were no scans for a week, then the package was in Georgia and finally arrived to my home in Alabama. My packages sit days at a time at a site or go missing for days because they are not being scanned as they travel to my home address. I have had the same mailing address for over 20 years. I've ordered from Temu and Fabletics on the same day & my Temu package arrived 4 days earlier than Fabletics. Temu mails outside of the USA. Due to 4 delayed mailings in a row I'm leaving Fabletics and going to Lululemon. I would rather pay more money for a product and have it delivered in a timely manner than stay with Fabletics where they do NOT care when I receive my package nor do they care I have spent $1,000's with them over the years. I informed the representative on the phone I was extremely disappointed and was going to spend all of my credits and leave Fabletics. They did NOT do anything to keep me as a loyal, longtime customer. I ordered again in on September 26, the order was delayed and mailed on October 4th, this will be the 5th order I've placed that has been delayed. When Fabletics delays an order they should send it expedited mail instead it's mailed Economy again and I don't expect it to arrive within 2 weeks that is a total of 3 weeks to receive an order. Again, Fabletics customer care has declined drastically therefore I'm leaving.

The staff who work for Fabletics are great, however, I've been a member of Fabletics for five years and the quality of clothing had gone down. Leggings are getting more and more see through, cuts of the same shirt and size are off, the fabric doesn't hang well on most bodies, and shorts are splitting a few weeks after wearing. I'm sure COVID had something to do with the supply chain. I've had to return all orders in the past two years.