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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,384
View ratings trends
229
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Reviews (12,119)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user russm276
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Fabletics offers great products that are very comfortable to wear. However for more than 50% of the time that I shop, they are always out of stock on the sizes that I wear. They becomes frustrating quickly… Also there are too many added on fees for tariffs. They also charge tax on the full cost before any discounts or credits. I purchased multiple items, used a credit and had a 50% off sale. Subtotal amount was $35.08. They charged me $7.20 in tariffs and $14.09 in taxes. My $35 subtotal cost me $56.37. So if you can get past all of the added cost, then go for it.

Date of experience: July 1, 2024

Thumbnail of user garyd1685
Massachusetts
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

The materials are very comfortable but they(shorts/shirts) just fit weird. The only thing I actually wear is the jogger pants. Also, had no idea they were going to charge me monthly until my wife told me about that part. Seems kinda sketchy. I'm 5'10" 185lbs athletic build for reference

Date of experience: July 4, 2024

Thumbnail of user jeremyp682
Texas
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Not really sure the benefit of membership, feel like I can get most of the stuff cheaper than what a credit buys me each month just waiting for one of their million sales. I've been overcharged the last two times, they advertise "2 for" a certain price, discount one and charge full price on the other. I have gotten refunds but shouldn't have to. The worst is they use a second rate shipping service called Ontrac, always shipping issues…deliver to the wrong address, always some excuse for delays and regularly show up on a weekend to a business address to further delay arrival. My last order still has not arrived from 10 days ago. Red white and blue for the 4th which is today…NOT HERE! Dave the money and frustration, they just don't have there sh&t together!

Date of experience: July 4, 2024

Thumbnail of user tomt1409
California
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Similar retail price as lululemon's, inferior quality. The high MSRP deep discount practice needs to stop.

Date of experience: October 4, 2024

Thumbnail of user chade198
Texas
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Great quality athletic & athleasure wear. Always at a great price, with or without a member credit. After 4 years we do skip a lot of months. Mainly due to lack of space for anymore!

Date of experience: September 4, 2024

Thumbnail of user catharinem26
Washington
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

I had a membership for years, cancelled it after not purchasing for several months and the. Renewed after my family grew and my bonus daughters loved their brand. I am still not a fan of some of the changes in the quality but the sweats are the best

Date of experience: August 15, 2024

Thumbnail of user marcyc83
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The only thing I do not like about Fabletics is the VIP program. I know you can skip a month but if you don't remember to do that you get charged.

Date of experience: October 1, 2024

Thumbnail of user garyc2498
South Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Odered 2 shorts. Took 2 weeks to be fulfilled. Returned both for size too small and requested both in larger size. Only one now available as other was out of stock. Exchang arrived after 2 weeks and was same size as what was returned. Returned again and finally got corect size for 1/2 of my original order and an investment in 6 weeks of time. Shipping is the slowest in the industry!Attention to detail on the return was not accepteble.

Date of experience: August 1, 2024

Thumbnail of user williamb6765
South Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Bought a pair of shorts once, end up being a VIP member, I got charged $55 for two months straight, when I tried to redeem my perk points I was getting charged full price for any piece of clothing and also a $11.99 delivery fee, of course I was upset and cancel my forced membership and lost the perk points and didn't get the money back. THATS A ROBBERY

Date of experience: August 1, 2024

Thumbnail of user artd174
West Virginia
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Love the quality products. They could improve on color choice for men's products. They run sales from time-to-time but only offer certain sizes and colors that are avaialable.

Date of experience: September 1, 2024

Thumbnail of user esmeraldav30
Michigan
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

My husband and I ordered swimsuits, shorts, and a cabana shirt. Everything fit amazingly and it was very good quality. The only thing I wish was different is that all sizes would be restocked in a timely fashion. It takes a long time to find something you like in a specific size.

Date of experience: July 2, 2024

Thumbnail of user kyleb1146
Tennessee
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The sales prices for new VIP orders was excellent. However, all shirts had to be sent back for small sizes as sizing guide led me to believe I needed shirts larger than I normally wear, so purchase true to size rather than going my size guide. Return process was very easy with drop off at UPS. Disappointed that options/sizes go quickly and had to pick different than what I originally purchased in my return.

Date of experience: July 1, 2024

Thumbnail of user rebeccaa1686
Florida
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Great in store experience with Fabletics. You can't beat the pricing & TJ who helped us had the best personality. Give this man a raise & a promotion!

Date of experience: September 2, 2024

Thumbnail of user kennethc1556
California
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I have the fabletics membership for 3 plus years now. It's a great program, I pay a monthly fee and shop every six months with my credits. The clothing is very comfortable and stylish. You can't beat the price on their monthly deals.

Date of experience: July 1, 2024

Thumbnail of user chrism4836
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

You can't change an order, prices are not honored one day to the next. Had to just order to use the credit and get away from this company.

Date of experience: October 1, 2024

Thumbnail of user jessicah2728
Ohio
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Your membership is an obvious attempt to give customers a bad deal. You can buy the outfits already put together which don't include much of your entire line or you can get ONE item which almost never equates to what was paid for the credit. While I generally like the clothes the bad taste from the membership scam makes me hesitate to buy.

Date of experience: July 1, 2024

Thumbnail of user selmat
Massachusetts
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

A lot of fake advertising and promotions. Whenever I see an AD and try to find the items on the website its not there/available. A lot of the same things in different colors, but not a lot of styles. Sizes are definitely off as well- I don't ever remember being a large, only at Fabletics. Might cancel my membership and go somewhere else

Date of experience: July 1, 2024

Thumbnail of user clairem668
Nevada
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Some of the fabrics are heavy. When I tried to talk to someone on chat it took over 20 minutes to respond. By then I didn't reply within 5 min and they ended the chat.

Date of experience: August 2, 2024

Thumbnail of user jithmiw
Michigan
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Order has been in transit for three weeks with delays for no reason. No one reached out with any status of my order. When calling to ship the same order again they told me "the system takes 24 hours to update" and that I would have to call back again in 24 hours to request the same assistance. I've been a loyal favletics customer since 2019 and this is the first issue I've had and it's been poorly handled, communicated, and feel like it's just been ignored. No discount or apologies given for the delay on behalf of fabletics. It's obviously not the sales reps fault but where are the controls in place to make sure package's are delivered in a timely manner? Or why does no one check when a package is in transit for that long and call the customer? It's unfair I have to call back on my own time, wait to talk to a human, then give my info all over again multiple times. I will be even more disappointed if items in my order are out of stock. I'm not looking for a refund, just a reshipment. Discount or promo code would be great for the inconvenience though.

Date of experience: September 5, 2024

Thumbnail of user jaxb20
Iowa
1 review
0 helpful votes
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January 18th, 2025
Verified purchase
• Updated review

Good bb hbbubbhb. Hu huuhnuuhbuhbubuybbu b hubububb

Date of experience: January 8, 2025

Best clothes someone can wear
July 11th, 2024
Verified purchase
• Previous review

I wear my fabletics every day and they are so comfortable and good looking

Date of experience: July 1, 2024

Thumbnail of user jeremym1515
North Carolina
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Made an order online and was unknowingly put into some BS membership. The shorts were subpar. Stay away from these crooks

Date of experience: October 3, 2024

Thumbnail of user browningw
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have really enjoyed the Shorts and T-shirts I received from FABL but the recurring payment sneaks up on you and then you gotta buy to catch up. The variety doesnt lend itself to this much purchasing, so i closed my account.

Date of experience: August 1, 2024

Thumbnail of user sherryb1000
New Jersey
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

The leggings fit so well and wash easily. I still wear my first pair that I bought a couple years ago. I am on a limited income, therefore I can only buy when they are on sale. As for the other clothes, I am 67 yrs old, and not quite built to wear the tops. Highly recommend!

Date of experience: July 1, 2024

Thumbnail of user carlosl240
Ohio
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

I went to the store three months ago, and someone there asked me if I wanted to be a member and I said yes because I thought it was a membership-based on purchases and how often you visit the store, NOT that I have to pay for a monthly membership $59.99 that is way too ridiculous. I called in June, and they refunded me, but now we are in July, and they charged me again.

Date of experience: July 9, 2024

Thumbnail of user kylel662
Florida
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

From my first purchase to my most recent purchase I have not been let down by any aspect of the brand, from style to quality. The design functionality has been a huge selling point for me. Long story short, I'm highly satisfied.

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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