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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,384
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user alvaroa15
Colorado
1 review
1 helpful vote
  • Send Message
July 5th, 2019
Verified purchase

Fake prices, would never again buy or subscribe to this company again... enter prices and same or better quality at other sportswear stores.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alvaro,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user codys355
Washington
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I love every product I have gotten so far! Lots of options and great prices. I look forward to my order every month.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at very affordable prices.

Best,
Mary

Thumbnail of user michelleg431
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

To cancel you Have to do an online chat which isn't always convenient. There
Should be an easy "click here to cancel"
Option.

Date of experience: July 5, 2019

Thumbnail of user carolynh1048
Wisconsin
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

See above. I cannot figure out how to cancel this subscription so I keep having to buy things to stop losing my money

Date of experience: May 26, 2022

Thumbnail of user barbaraf1766
Wisconsin
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Great clothes and customer service. I have been a member for a while and am impressed by the brand and now mall locations.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Barbara,

We are glad that you are satisfied with your purchase. Rest assured that we will continue providing great products and services for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user josephs2611
Ohio
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

Just an overall great experience. The store was neat and clean. Very helpful staff that was eager to help. The products are great!

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user marissam232
Illinois
1 review
0 helpful votes
  • Send Message
July 2nd, 2022
Verified purchase

The guy told me he would cancel my membership for me and did not and I was almost charged the $50 a month!

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marissa,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user brettd135
Missouri
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

Shorts fit well, however I am dissatisfied with the way the shorts washed and dried, after laundry, the waist band lost some elasticity

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brett,

We appreciate the feedback you shared regarding the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user kristing204
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The website is awful to navigate, very slow and often crashes. I have also received the wrong color of items I have ordered.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristin,

Thank you for sharing your experience with our website and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jamesf3127
Washington
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The actual clothing is nice. I don't like the idea of automatic payments being withdrawn from my account when I don't order anything.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user angelaa1689
Kentucky
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

It does flatten my tummy and definitely makes my butt lifted and bigger! Cute designs too!

Date of experience: June 3, 2024

Thumbnail of user tomd1510
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Great addition to an already strong line-up! Great products! Great Customer Service!

Date of experience: June 4, 2024

Thumbnail of user suzys98
Ohio
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I received my outfit and was thrilled. It was so cute and I love Fabletics!

Date of experience: June 4, 2024

Thumbnail of user leighk99
Colorado
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I love my new outfits! I added new colors to my wardrobe as well as new functionality. Thank you!

Date of experience: June 4, 2024

Thumbnail of user janedoed
Utah
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

It is seriously annoying that the cost for a credit is usually more than the cost of what I want, and then I have to pay shipping on top of all that.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user shawnn235
Ohio
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Pants advertised as 17.00, when checking out pants go to 100.00.

Date of experience: June 3, 2024

Thumbnail of user johnf6085
New York
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Good stuff, sometimes the email promo doesn't apply in the cart

Date of experience: June 3, 2024

Thumbnail of user aimeeg112
Illinois
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

I really loved everything I got from Fabletics. The quality of the clothing is so high quality and the styles are very cute and comfy.

Date of experience: February 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Aimee,

Glad to know that you like the styles and quality of the items you got from us! We always want to create great products for our valued members like you! Your satisfaction is what we aim for and we're delighted we achieved it.

Best,
Allison

Thumbnail of user akeema16
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Products and service are amazing but pricing not great also if u forget to skip a month you are committed to spend the money which is also not great

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Akeem,

We appreciate the feedback you shared regarding the prices that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user andrewi41
Louisiana
1 review
1 helpful vote
  • Send Message
November 5th, 2019
Verified purchase

This whole website is a scam. I was conned into buying well over what I wanted to because I didn't know I was signing up for a monthly subscription

Date of experience: November 2, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Andrew,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user ethanj157
Montana
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I just wanted some shorts and got charged $50 for a membership twice. 2 for $24 really means 2 $#*!ing shorts with an over priced membership

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ethan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ethan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user christyb320
Alabama
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I was in during black Friday and leggings were on sale for new members only. Make the sale for all members, I pay my money also.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christy,

Thank you for your feedback. Our Member Services Team will contact you right away to address your promotion concern.

Best,
Renz

Thumbnail of user isabellet39
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I loved my experience and all the clothes I bought.
I find that my Color style or size are not available when I want to buy vite the happened

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Isabelle,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user coulterw2
Idaho
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Best shorts I own. I have even used them for hot yoga and they are the most compliant to the adverse situations I put them in.

Service
Value
Shipping
Quality

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Coulter,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user lizh332
Wisconsin
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Love the leggings, but did receive a pair in the wrong size. I've found it to be a bit difficult to sent them back & get the right size.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Liz,

Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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