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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user beatricei5
Canada
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

The items I bought fit perfectly and I totally love them! The delivery was fast too. Overall, it was a rewarding experience.

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Beatrice,

Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.

Best,
Dean

Thumbnail of user shawnar19
Ohio
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Great store experience. Staff was very nice, helpful and accommodating. The store was well stocked with a variety of styles and sizes.

Date of experience: July 1, 2019

Thumbnail of user carriey39
Canada
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I especially like and appreciate the designs with the pockets on the bras and shorts. Some years ago, I discovered them here way before any other stores started to offer them.

The quality is generally decent to pretty good. Almost all my approximately 10 items purchased from here were great and no issues.

One of the running/active jackets I purchased was way too long on me at 5'2 and ended past my butt by maybe an inch. Fabric and design were great however.

The second item I had an issue with was a pair of neon shorts. The fabric was a bit sheer, and the underwear was easily distinguishable by colour and shape under. And front camel toe which I don't have in any of my other 30 or so leggings/bike shorts.

Return was easy to find on the site, but I didn't have a printer ready so I was going to stay on the page and print later. Trying again later, I was never able to get to the shipping label from the site again. Going to the return page a second time, the item was grayed out, preventing selection to pull up the label. It was not emailed to me in my first return attempt, so I had to chat with them. Chatting on mobile, the layout was just messed up and started at an AI. Every time I tried to type, it zoomed full screen to the word I was typing, and I couldn't see the input box to type in after clocking in there the first time. It was too annoying that I decided to just keep the <20$ item and remind myself not to purchase from here again unless I'm ok with a gamble.

The unsubscribe option was easy enough to find on their site and was a simple process which I'm super appreciative of having experienced another company that required calling a number no one answered. Resubscribing (at least the third time), was simple and offered the same benefits to "new subscribers".

Tip for consumers:
You can unsubscribe and subscribe again with the starting benefits.. So no need to put it on "hold" and accidentally be charged for a month. Was able to do this 3x. Over a period of 4? Years or so with no issues.

Products used:
Shorts, jacket, bras, tops

Service
Value
Shipping
Returns
Quality

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carrie,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user carolineh93
New York
1 review
0 helpful votes
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July 6th, 2019
Verified purchase

Nothing extraordinary in the purchase and delivery of the product. Product came as described in a timely manner with conscious minimal packaging.

Date of experience: July 3, 2019

Thumbnail of user lydiae19
Wisconsin
1 review
0 helpful votes
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March 3rd, 2020
Verified purchase

It was very good. That's it. Today is March 1st. It is a little difficult to remember details before Thanksgiving and Christmas.

Date of experience: March 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Lydia,

Thanks for writing a review! Apologies for a little trouble! Your feedback is important and we'd like to make things right! Our Member Services team will be in touch within 48 hours to assist you further.

Best,
Nelle

Thumbnail of user danil69
Wisconsin
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Absolutely love my purchase. The set is super comfortable, well support and color is just the way it shows on the website.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dani,

Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our members with the best quality. Have a great day! ​

Best,
Allison

Thumbnail of user danaw420
Georgia
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Love them all. I've enjoyed every pair. A few pair I've wanted have not had my size. I'll have to keep checking.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Dana,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered

Best,
Tina

Thumbnail of user christinev760
Washington
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

While I like the products overall I don't need something every month.

The ability to skip months is exceptionally hard to use

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

We value all feedback, so we appreciate you taking the time to share your thoughts regarding skipping the month. We'll send you a private message right now. Thanks!

Best,
Clark

Thumbnail of user carlosb500
Connecticut
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

The experience is everything you'd want!
Easy to order, great value and awesome sales and the styles and quality are top notch!

Date of experience: May 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carlos,

We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

Thumbnail of user hanyuex
California
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Nothing but great service and great products. I really love the leggings. Stock up the purple ones so I can buy, please!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hanyue,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Dean

Thumbnail of user beckys438
Illinois
0 reviews
0 helpful votes
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January 10th, 2022
Verified purchase

I love everything I have ordered. Only one legging I purchased has a small hole and I think it's always been there.

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Becky,

We appreciate your feedback on the quality of your purchase! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user jakea135
Illinois
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Shorts were great, good looking and practical. Wish the liner pocket wasnt on the same size as the pick pocket for phones

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jake,

Thank you for taking the time to leave a review. Your feedback about the liner pocket is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user sherau
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

If you have your eye on something on the site, buy it quick! Many times I missed out on something I liked and before I knew it my size was gone!

Value
Shipping
Returns
Quality

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shera,

Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user rebeccas3076
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Very easy shopping experience. One bra was too big and the return process was very easy.

Date of experience: June 3, 2024

Thumbnail of user karosarya
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have been a costumbre for 5 years o more I don't remember, but I still one of them because the quality and prices have not competitive.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Karosary,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user tanyag239
Colorado
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I walk in there and Toni alway greets me. All the staff is very friendly and polite and willing to help you find anything that you need..

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!

Best,
Jane

Thumbnail of user jarenb2
Maryland
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Products are just not what I would expect from a quality stand point. Also the pockets on the khakis are entirely to small for a grown man.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaren,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user bethy94
Kansas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy ordering online and shopping was free and fast

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2024

Thumbnail of user tonia278
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The clothes are great! Pricey after the first round.

Date of experience: June 3, 2024

Thumbnail of user amyf168
Massachusetts
2 reviews
0 helpful votes
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December 16th, 2018
Verified purchase

I love Fabletics! So happy I found it. I can't be the only person who hates shopping, but I come on here and always find something I love!

Date of experience: December 14, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amy,

Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.

XO,
Ivy

Thumbnail of user susanh2898
Virginia
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

I order for myself and my 2 daughters and the outfits are great. My only complaint is they don't always have the size I need.

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Susan,

We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user amandal1674
Ohio
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Everyone is always so helpful at the Columbus store! They make returns and exchanges so easy. And they always help me find things to buy!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user bellap48
Colorado
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I absolutely love my leggings. They are so good to work out in or even to chill, and they even have pockets! I highly recommend.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bella,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user mistyj83
North Carolina
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

There are not a lot of of choices that you are able to outfit together, I do not like having to just choose anything to use my credits.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Misty,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user aminahp2
Michigan
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

All of the clothes are great, great quality and comfortable. I love them for lounging, going out or working out, and they are so CUTE!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aminah,

We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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