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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jessicah1826
Florida
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

I love the material, the variety of colors, the tights don't turn see-through when you squat and you can have different designs all the time.

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user laurav138
New York
1 review
0 helpful votes
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March 15th, 2019
Verified purchase

I enjoy the products that Fabletics has to offer and like the option of being able to choose when I wish to receive new items.

Date of experience: March 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Laura,

We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user vincev55
New York
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Read the fine print before you make a discounted purchase. You need to read everything or you will be automatically signed for a monthly charge.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vince,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user bethh639
Florida
2 reviews
0 helpful votes
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January 1st, 2023
Verified purchase

I love all my leggings and jackets. I have not had any problems. If I don't want anything each month, I just skip. No problems

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Beth,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user corinnew28
Arizona
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

I really have no complaints with Publix. Do you offer clothes at a good price when you have a membership, the quality is good the styles are cute.

Date of experience: August 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Corinne,

Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!

XO,
Ivy

Thumbnail of user vivianc156
California
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I love all of my bottoms and tops. I'm not in love with how the sports bra's fit, but love the styles and the way everything else fits.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Vivian,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

XO,
Ivy

Thumbnail of user stephaniev82
New York
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Amazing staff and great quality clothing! The staff treated me like I was their best friend and helped me choose outfits that I can hit the gym with!

Date of experience: October 1, 2019

Thumbnail of user ambert468
New York
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I had a good experience with the company. Returns were done easily and promptly. I only had issues with some sizing since I am tall.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user shannona367
Florida
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I placed an order and then got an email saying it was delivered somewhere in Arizona. I live in Alabama. It was suppose to be a Christmas gift

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shannon,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user suzannes307
Florida
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

The service is always fantastic in the store. Clothes for so well- the few times I called the service was also good. Love the variety to choose from

Date of experience: July 1, 2019

Thumbnail of user francisd215
New York
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I received my scrubs and 2 out of 4 that i purchased had holes in the pockets that dont like the quality and the scrub top as well

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Francis,

We are sorry to hear that you were not satisfied with the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user meenakshim15
Maryland
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Designed in such a way that the offers are so attractive but the disclaimers are hiding. The entire VIP perks program is a big hoax

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Meenakshi,

We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user dianam355
New Jersey
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

It's not fair that the members can't use the credit in the promotions it doesn't make any sense, that's why I didn't make any purchase

Date of experience: December 1, 2019

Thumbnail of user christopherp316
California
2 reviews
0 helpful votes
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May 27th, 2022
Verified purchase

She was very helpful! I used my credit and was able to buy another pair, and would love to have a pair with pockets too.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melody,

Thank you for leaving such a positive review. We really work hard to provide the best service that we can. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user jenna112
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I continue to love the fabletics brand! I never have an issue with the clothing and love the new looks that are always coming out.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jenn,

Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!

Best,
Dean

Thumbnail of user tammyb264
3 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

I love the clothes! My go to retailer! I love the new tennis dresses!

Date of experience: June 3, 2024

Thumbnail of user erinb625
Oregon
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Everything fit amazing and the sizing is pretty true. Quality is spot on and if you become a member you can actually save a ton

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user blancal50
Arizona
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I'm very happy with my purchase and how their garments fit. I have recommended my daughter who is a new customer and also very happy.

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Blanca,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user vanessaj6
Canada
1 review
2 helpful votes
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April 24th, 2015

Just recieved my outfit today. Very impressed with the quick turn around and the quality. Very comfortable. Definitely will be ordering more!

Date of experience: April 24, 2015

Thumbnail of user alexag51
California
1 review
0 helpful votes
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February 4th, 2021
Verified purchase

The pair of leggings I recently bought aré see through. They are thin material and can see through them when working out.

Date of experience: February 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Alexa,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the fit and quality of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user aaronm1031
Oklahoma
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I ordered a XL sweatshirt I put it on and it was really short. The bottom of it came up to my waist. The sleeves fit but not the rest of the shirt

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Aaron,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user roxil1
Florida
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I love flabetics their clothes are of very good quality without hesitation I would be a vip member again I recommend it

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roxi,

Thank you for sharing your wonderful experience with the quality of our clothes. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Thumbnail of user agustint18
Texas
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

They have the most sneaky marketing strategy, they lie, and they have the worst experience with a retailers,

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 2, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Agustin,

Thank you for sharing your experience with our marketing strategy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user sashar71
Canada
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I previously had a membership and was satisfied with the quality of their clothing. I discontinued but closer to Christmas this year, I decided to reinstate the membership so I could purchase some gifts. I ordered a batch of items the first time around with no issue. The second order I placed, I was very disappointed - every item in the order came in incorrect. I didn't receive a single thing I ordered, it seems the warehouse must have mixed up the order. I then call in and there is no resolution except that I must wait 48 hrs and they will investigate and call me. I don't hear from them in 48 hours so I call back, this time they say your account is on restriction. I ask what this means and they say, your closed account was registered to a different email than this new account so we can't help you with your order till that's resolved. We will call you in 25 hrs. I ask to file a complaint with really no recourse to do so - since again my problem is that they sent me totally incorrect items and that seemingly is still not getting resolved after my 2nd and 3rd call. After spending $250 USD on this order you would think they would care to correct it, but no of course not. Needless to say the call back in 24 hrs didn't happen. So I call again for the 4 th time and am told to hold as they look into the order and the notes from their "back office" - of course the phone gets disconnected. I call for the 5th time now and we are talking 5 calls within 6 days - to be told I need to ship the items back at my own expense. I was horrified and very angry by this point. I once again asked who can I escalate this to. I was given a number so I guess I will make a 6th call and see if I get anywhere. Needless to say I canceled my membership and will never give a business with this type of horrible disgusting customer service my money. I'm disappointed because I did like their clothing.

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sasha,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user ericas767
California
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Fabletics is the way to go. Easy app purchases and can pick up at the local store.

Date of experience: May 11, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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