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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user maddief8
Ohio
1 review
0 helpful votes
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June 12th, 2020

I spent over $100 on three outfits that were made to look like quality products. However, when I received my order and worked out in each outfit, I came across nothing but issues. Fabletics ads often pride themselves on not being see through, yet two if the three leggings i ordered were INDEED see through. Another problem I had with the leggings is how much they showed cellulite, even though the brand advertises that their product "works for all body types".
When it came to the bras I purchased, the sizing was inconsistent. While all size small, one was extremely tight while the other was very roomy. Finally, I one if the bras i ordered had a seam on the front that consistently rubbed up again my skin, making it red and irritated.
This brand is too expensive for products that made me feel more self-conscious about my body. Very frustrating!

Date of experience: June 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Maddie,

We are sorry to hear that you are not satisfied with your purchase and that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user abigailg60
GB
1 review
1 helpful vote
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June 12th, 2020

Absolutely terrible company! Having tried to order on the website I kept encountering an undisclosed error on the page. When I got in touch with the team I got an almost immediate response to tell me that they only deliver to mainland UK. Upon explaining that 10 minutes outside of Edinburgh is central scotland and most definitely mainland UK (Even sent a wee map with a pin on it...) and that this may be an error with their post code logic, I was informed that nope, it is not part of mainland UK. I will need to remember that when I dont use a ferry, plane or bridge to travel from my home to anywhere on mainland UK...

Again, questioned whether this was correct and previous 2 day turn around for responses has become 3 weeks.

Left confused and disappointed. Disgraceful service!

Date of experience: June 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Abigail,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user javierc260
New York
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I saw one day an ad abut Fabletics and its offer and decided to give it a try. At first, I simply bought a pair for the fair price and nice colors, but I soon realized I got more than that. Honestly, it is the best pair of shorts I have. They are extremely comfortable and breathable. With previous shorts, they usually felt tight, sweaty and uncomfortable; but Fabletics are very stretchy, cooling, and so far, I have washed them many times in the laundry machines and the color does not fade away. They feel modern with their multiple pockets, ties and design. I strongly recommend this brand, and I recently made another purchase for shorts and sweatpants.

Products used:
shorts and sweatpants

Service
Value
Shipping
Quality

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Javier,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user lozzaf
Australia
1 review
2 helpful votes
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October 28th, 2020

About a month ago I ordered 2 things from this site. I haven't ordered anything since, however recently fabletics has taken $72.91 out of my bank account. I contacted them via social media and email they responded by giving me a disconnected number and not getting back to me after that. Do not shop here this website takes money!

Date of experience: October 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lozza,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user heathc77
California
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

To hard to manage deals. Membership doesn't collect a lot of points. You spend approx $1500 and get an outfit that you could have purchased for $35 that isn't always what you may have wanted.

While I see the image change in photos most items are not meant for plus size

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for sharing your experience with the prices we offer and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user demig17
Georgia
1 review
0 helpful votes
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January 14th, 2022

I was very excited to get my order, I ordered like 8 items from them on black friday. It is now January 14 and still no answers. They make you figure out what happened with your shipment. That shipping company Lasership is terrible. They mark your order as delivered on a random day. I checked the tracking number every day and then suddenly they marked it as delivered from 15 days before. Fabletics then credited me only $25 for 4 items that now went out of stock. FOR 4 ITEMS! They don't care at all.

Do not order from here. You're better off ordering on Amazon.

Tip for consumers:
TIP: DO NOT ORDER HERE!!

Products used:
Never received anything!

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Demi,

Thank you for your purchase and for sharing with us your concern about the order! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Bes,
Renz

Thumbnail of user jacquied1
Canada
3 reviews
13 helpful votes
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March 6th, 2016

Most of items I have bought have been of great quality. Only thing that felt a little cheaply made was a t-shirt item with a cut out back. The back look fantastic but the front was awful. The leggings are amazing for the price. I do find the material like da thick tho. They do charge you every month unless you skip... It was pretty clear when I signed up... I don't understand how people think it's a scam? I'm sorry you're too stupid to read.

Date of experience: March 6, 2016

Thumbnail of user rebeccas95
GB
1 review
7 helpful votes
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March 11th, 2016

VIP programme: Fabletics apparently do not think it is odd that their customer journey to purchase results in several people accidentally subscribing to a monthly purchasing plan. (Resulting in users subscribing to a £44 a month service the neither desire nor can afford. (The fact that the user wanted pay the cheaper price, I think really speaks volumes on this point!). These accidental sign up complaints seem to happen only too frequently and the complaints keep flooding in. Stay away folks!

Date of experience: March 11, 2016

Thumbnail of user asmaeb1
Florida
1 review
0 helpful votes
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August 20th, 2020

I ordered some items on 07/01/2020, we are on 07/21/2020 and guess what? Im still waiting for my stuff to come, the tracking number doesn't say much, I'm just pissed right now! You guys just lost a customer I'm not ordering again.

Date of experience: July 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Asmae,

Thank you for writing a review regarding the order you've made. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user laurinej
Canada
1 review
1 helpful vote
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December 8th, 2021
Verified purchase

I am enjoying the clothing I have purchased. They are good quality, and fit well. Customer Service leaves something to be desired. I don't always get my questions answered and that has left me pretty frustrated.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Laurine,

Thanks for your effort in writing a review! It's great to know that you are satisfied with the quality and fit of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user rileyl8
California
1 review
14 helpful votes
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March 9th, 2015

Hidden fee $49.95 per month charged to two of my emails because I forgot I had already signed up and NEVER realized I'd be charged? For 6 months? Never getting that money back and got nothing for it... disgusting business practices can't believe Kate Hudson would represent.

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2015

Thumbnail of user sadiac
Illinois
1 review
4 helpful votes
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June 13th, 2018

I cannot believe Kate Hudson needs to scam people so bad. Is this even real? I bought 2 leggings for $24 and they have charged my account $49.95 ever since! It's been a year! I didn't even know I was signed up. Cancellation is really difficult too..

Date of experience: June 13, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sadia,

Thank you for sharing your feedback with us. Please accept our apologies for the poor service you received from us. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.

Best,
Ivy

Thumbnail of user druek2
Arizona
2 reviews
0 helpful votes
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November 4th, 2020
Verified purchase

I have been a long time member and make a good amount of purchases. I've contacted Fabletics three times and no one can help me use my reward for a free outfit. Everyone tells me to try again tomorrow. It's very frustrating.

Date of experience: November 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Drue,

Thanks for writing a review regarding your reward points works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user emmam42
GB
2 reviews
23 helpful votes
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October 21st, 2014

When I placed my first order I saw the VIP conditions and didn't tick the box and paid postage instead. However the company still signed me up for their VIP membership without my permission. I contacted Paypal who arranged an immediate refund and I cancelled the pay plan they had set up via my PP account. This company is breaking consumer laws left right and centre and are hoping people will just cancel without trying to get a refund. My advice, forget going through them but contact your bank or paypal instead. They can cancel any payment plan AND get you a refund.
As for the clothes- nothing special and fairly cheap fabric. Not worth the money

Service
Value
Shipping
Quality

Date of experience: October 21, 2014

Thumbnail of user masumig
Florida
1 review
1 helpful vote
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December 16th, 2017

I love the products and their customer service! Of course the first thing you hear when you call is the automated program, but it did not take long to speak with an actual human being. Chad, I believe was his name, was very kind and helpful. He helped me skip the month for my VIP membership without any penalty and then proceeded to refund me my credit for this month as well. There was no pressure or rude sales pitch. He was kind, caring, knowledgeable and made my experience with this company all the more wonderful! Keep it up Fabletics!

Date of experience: December 13, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Masumi,

Thank you very much for such a great review! I have checked your account and yes, his name is Chad!:)

We really work hard to provide the best service that we can. We will make sure to let him get the recognition he deserved. He sure is a great asset!

Best,
Sherry

Thumbnail of user tm196
California
1 review
4 helpful votes
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July 12th, 2018

I have had 4 live chats and made three phone calls in an effort to return an item. Twice I was disconnected from the line by Fabletics after waiting 20 mins. I was also charged monthly without knowing and I have tried to cancel my membership and they cannot get it right. Kate is NOT being well represented by this company. Cant wait to cut ties and never support the product once I actually get a hold of customer service! Terrible!

Date of experience: July 12, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello T m-tm196,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user jilla137
Louisiana
1 review
1 helpful vote
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September 9th, 2019

I love the quality of Fabletics. But ordering is rarely fun. The cart messes up. Items on sale show up full price and yes credits are only for $49 outfits. I have had $200 in credits and could not use it for whatever I want, very bad idea. Shipping is the worst. Always takes longer than promised which is aggravating especially in today quick shipping environment. Finally upon calling or messaging for assistance I have gotten a lackadaisical attitude at best. Love the product and have been a member for two years now but am growing tired of the hassles of ordering. It's supposed to be fun :(

Date of experience: September 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jill,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will be sending a private message to you shortly to assist you.

Best,
Ivy

Thumbnail of user rosieg101
Canada
1 review
1 helpful vote
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September 1st, 2022
Verified purchase

Overall I just don't find the designs very inspiring, they're kind of boring. It also seems that they just re-use more or less the same designs but change the colours and call it "new styles". The quality is pretty good though and shipping is also quick (even to Canada) so I do appreciate that. I think thought that they need to branch out a bit style-wise, also have more loose fitting tops, not everyone wants to walk around with their mid-riff showing, especially those of us who live in cold climates!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rosie,

Thank you for writing a review! We value your feedback on the design of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user nicoles1742
Pennsylvania
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Love my Fabletics leggings & tops. Very comfortable. They wash & wear very well.
Unfortunately, for the last 2 months, when i get "my picks" at the beginning of each month, I've tried ordering more items... The website has been crap. My shipping info "isn't found" and shipping is impossible.
I'd be Happy to order more but can't... It needs to be FIXED!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our website. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user bonitaa34
Minnesota
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I purchased one pair maternity leggings and my daughter absolutely loves these. Great stretch especially as she is expecting twins in next month or two. I also orders fun leggings for me and receive many compliments. Thank you for co stay my improving your line of products.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Bonita,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lindseys299
Illinois
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love fabletics and all the clothing is high quality and comfortable but they never have correct sizes in stock, I'm not sure if that's a sales tactic to make you want it more or what but usually just makes me want to give up and cancel.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lindsey,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user danam794
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I teach dance, which means I live active wear. Finding products that make me feel strong and beautiful that are also high quality with an extremely reasonable price range has been a dream since signing up for fabletics. I love that you can skip months, and I love how often new products are brought in. I never feel like I'm board with all of the choices they have available. 10/10 would recommend!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dana,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user shahire1
California
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

You just don't make enough clothes in my size. Like, it seems pretty obvious that you should sell BLACK workout shirts. But you haven't had any in stock for months. Do I want a hot pink workout shirt, or a lime green one? No. And neither does anyone else. That's why they are the only colors available. Solve your supply chain issues. Make some shirts in BLACK. Clearly the fact that they have been out of stock for three months shows that people want them? I feel like your company is all promise but cannot deliver.

Date of experience: August 14, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Shahir,

Thank you for sharing your experience with the availability of the items we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user laitashaw
Pennsylvania
3 reviews
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

My experience with Fabletics has been great! I like how everything fits so comfortably on my body (prices are a little higher than the Department stores gym wear) and I love some of the colors which bring out my skin tone beautifully.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello LaiTasha,

We appreciate the feedback you shared regarding the prices of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user hollys174
Tennessee
1 review
5 helpful votes
  • Send Message
December 20th, 2018

I was a "VIP Member for 6 months" and all but one pair of leggings fits well and the rest do not. You can't get exchanges or correct merchandise when they A) send the completely wrong item you never ordered, B) send back an incorrect size you did not order or C) just want to return something because in person its cheap and ugly until they receive their crap/ incorrect merchandise back. This makes new issues because that means you have to contact their "customer service" which is somewhere in Asia and the agents are extremely difficult to understand and also don't actually do the things they say they will do- like send you a return slip so you can return things. While all this bs goes down, if you don't purchase something by one of their arbitrary dates- they charge you 50$ for the "privilege" of their company membership. It also took me 3 separate phone calls to get a confirmation of cancellation. All in all its a complete waste of time and more importantly, money.

Date of experience: December 17, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Holly,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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