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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,199 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,471
Neutral
246
Negative
1,027
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,199)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user elizabeths4162
Missouri
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I like Fabletics but find that the member credit system does not make sense. Sometimes the Clothes it's fabletics are less expensive if paid for without member credits. I find that frustrating. If a member credit is 59.95, but something is on sale for 23 or 1 member credit, that seems like members with credits are being taken advantage of.

Thumbnail of user andyd604
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

You need to click a few times to actually skip the membership for a month, which seems to be difficult on purpose. I have tried to skip a few months and I get charged anyways because I didn't read the fine print and go through all the steps.

Thumbnail of user johnl7766
California
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I've always found the staff to be very helpful in the store but hesitant to order online since sizing can be very different from item to item. Also, my nearest store closed so I probably will cancel my subscription.

Thumbnail of user manasay
Michigan
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

They first never sent me my first order, then sent me the wrong order (someone else's) and then finally after two month of waiting they sent me my actual order. They didn't offer extra credit nor did they offer free express shipping. It was a painful experience to get help from some of the customer service representatives also.

Thumbnail of user claudios71
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Just prices are not up there with quality says girlfriend, you can get a lululemon product top quality with the membership and price you pay, rather not pay the membership and just buy if you really like something or just explore different brands without you having to check in every month, feels predatory for women.

Thumbnail of user josephh2706
Washington
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

The prices of items in my cart kept changing when I would add other items to my cart. There was no clear reason why, and it felt frustrating, confusing, and manipulative. It is the reason I will probably never shop there again or recommend it to friends.

Thumbnail of user terrij288
Michigan
1 review
0 helpful votes
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November 15th, 2024
Verified purchase
• Updated review

The clothes are the most comfortable clothes I have ever purchased and worn! The cool weather pants are great for winter as I like to wear these year round! The ordering was very easy and the clothes arrived right on time!

Fabulous Fabletics!
September 1st, 2024
Verified purchase
• Previous review

The clothes are the most amazingly comfortable I have worn from their bras and panties, workout clothes, or swim wear I have found my go to brand! They have amazing deals and it's so easy to turn on and off your membership.

Thumbnail of user reinaldoc47
Maryland
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

They offer special prices for their shirts but are not clear about the ultimate price. They offer a substantial discount but are not clear of your future additional charges. They are quick to ship the item selected and charge the special discounted price. They turn around and add an additional charge to your method of payment which is more than the offered price for the item received. You try to contact them but they do not have a good customer service because you try to contact them and it is always busy with no alternative way to question them and for them to explain the charges over the offered discount price. I had to file a complaint with PayPal and they show the tracking number of the original shipment to justify the additional charges. I do not recommend you do business with them.

Products used:
Wrong size shorts ordered even they were ordered according to their size chart. They were to small.

Thumbnail of user hollys914
Oklahoma
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I love logging in and seeing multiple credits waiting for me. I know I have essentially prepaid for clothes but... girl math=free leggings! Love the compression and buttery soft feel on the leggings. Tops are hit and miss for my taste.

Thumbnail of user matthewo645
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I decided to cancel my subscription because I found that I was not ordering enough, amassing 5 credits over 5 months. Before cancelling, I put an order in using the credits. 5 weeks went by and I was notified that the order has been returned to sender.

Ultimately, I paid for 5 months of membership that was just stolen by Fabletics.

Thumbnail of user phyllisl306
Tennessee
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I ordered 3 items in July. Then called in August and had to cancel and reorder and now am still waiting for my order. It makes me not want to order from Fabletics if I have to wait 2 months for merchandise that I paid for months ago!

Thumbnail of user dianak1463
New York
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I do like their items, I do get frustrated though how the sizing varies quite a bit and the colors are sometimes off. Like I'll get 2 jackets in XL and one will fit perfectly and the other is huge, and wasn't meant/advertised to be oversized. Or I've gotten 2 shorts and one was much larger. I really like their clothes, but the discrepancies or frustrating.

Thumbnail of user shellyc367
California
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

The product was ok, but most items were never in stock. Also, the pricing was expensive. You are charged 69.99, but if a product was on sale you still had to use that whole 69.99 on the item. Rip off in my opinion.

Thumbnail of user lateishae
New York
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

It was my first time purchasing from Fabletics and I'll definitely purchase from them again. The quality of my legging are outstanding. Probably the best quality leggings that I have out of all my other leggings. I love the color, looks just like how it looks on the website. They have a wide variety of colors, styles, and designs and I'll definitely be purchasing from them a each of them.

Thumbnail of user madisonh490
Indiana
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I ordered 2 pairs of leggings on the 2 for $24 deal and I wanted to return them to get the shorter option (my bad) and when I did they were out of every single color of shorter leggings except for black. My refund took forever to process and I eventually did get the new leggings. I realized the 2 for $24 deal signed me up for the scam membership after reading one of the promotional emails and when I called to cancel this (because its impossible to cancel on the website) I had to beg and plead with them to cancel it as they offered promotion after promotion to keep me on.

Thumbnail of user nancyb4132
Nancy B.
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered 2 pair of scrubs which included the Long Jogger Pants. They arrived quickly and the quality is great! The Long Jogger Pants fit well and are very comfortable! I would recommend to other Nurses!

Thumbnail of user maxm552
Georgia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I enjoy my Fabletics clothes. The price was great, and the fit and feel are what I expected. Two issues I've had are with the digital shopping experience. First, I cannot use the iOS app even though I am a subscriber. Second, when I receive the email promotions, I am directed to a broken link OR to the first-time customer screen. When I am on the site, I find it difficult to know which colors are actually in stock. Whichever color circle appears by the product is rarely the color that's available. This is misleading and a major turnoff. Finally, the colors advertised in the promotional emails are never the ones in stock.

Thumbnail of user denniss1956
Oklahoma
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I subscribed to fabletics because as a Healthcare professional most of my clothes are scrubs or scrub related. While they are very comfy they are not very fashionable. Fabletics has added a much needed boost to my wardrobe and my wife loves it!

Thumbnail of user terryp1917
Virginia
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Happy with the merchandise I'd ordered; however, about a week after receiving my order another charge of $60 showed up on my charge card. I called and questioned it and was told it was a charge/credit against my next purchase. The clause was HIDDEN in the fine print of their contract. The person I spoke with said he'd close my account and try to cancel the charge, but it has not shown up on my statements since then. I've also tried to get into my account, as I was told I could, to verify the charge/credit and possibly order items to deplete the monies but I couldn't. I also attempted to file a fraud claim with my card company and they denied it because of the original purchase was valid.

Thumbnail of user tinad275
Massachusetts
2 reviews
3 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Honestly, when I first ordered I was not expecting much. I was wrong! Everything I have ordered in the last year or so has been top quality. I love the leggings, the joggers, the bras and tops! I love that I can skip months when needed. I usually receive my deliveries within a few days of placing my order.

Thumbnail of user yvonnep612
New Jersey
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

It's not a bad experience however, I do not like that it's a fight to be able to shop and get items you like…could you release batches of new items in the morning than in the evening so everyone has an opportunity to purchase the new items

Thumbnail of user thomast2346
Connecticut
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the stuff i purchased but i have to drop out of vip.you take money out but you use 1 credit for items that are less than what you took out
You should be able to buy 2 or 3 items that add up to the amount you took out.

Thumbnail of user michaels13669
California
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I had a credit that was about to expire so used it to avoid losing my money. The whole idea of charging you monthly unless you opt out is ridiculous and once my second credit is used I'm canceling my subscription. Not worth it imo.

Thumbnail of user larissac62
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The material is never the same even though I usually order the same leggings since they are for work. This last order came in and they feel like cardboard. The are usually see through and not squat proof at all.

Thumbnail of user jamiec1817
Wyoming
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I really like the product, when available. I am consistently unable to find the products I want (Style and color) int eh size I need. In fact when looking at the selections I see very few available in many sizes and colors.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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