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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,199 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,471
Neutral
246
Negative
1,027
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,199)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user maryk4310
Maine
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've been getting leggings for years, and most recent order started ripping/piling after one wash. Taking the time to be able to talk to a human when resolving an issue is always a challenge. I'm canceling my membership when I'm through with my credits.

Thumbnail of user abrahamc150
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Product is great. But needed to return a couple of items. Not easy like Amazon.
The VIP credit is really hard to understand.
The products viewing on line is harder to gain an understanding of — & now scared to order more

Thumbnail of user rafaelav9
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

It has been good overall. I love the designs but depending on who is designing for you the material changes and for some of us this does not work even when we love how they look on a perfect model. I will request to be true your quality and material regardless of who is designing for you.

Thumbnail of user territ664
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

For the most part I am always happy with the Fabletics experience. The ease of ordering, the quality of the product and the color choices are always great.
The bra tops do not outlast the leggings from a wear and tear standpoint. I love pockets on all of my bottoms- make more! And I love the addition of the cargo pants this past year. So comfortable and easy care

Thumbnail of user kaitlynj55
New Jersey
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I started a Fabletics account to get new scrubs during the promotion. The shipping took almost 20 days and the scrubs were absolutely horrible, hands down the worst scrubs I have ever tried on, and I've been wearing them for almost 20 years. Customer service was incredibly difficult to deal with. I wish I never even bothered with Fabletics.

Thumbnail of user jennyn250
Michigan
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Always end up returning my items due to the fit. I skip all the time but haven't canceled because I have credits. I don't want to pay the high shipping costs due to the reason "it's coming from China". I'd rather pay more for US made. Material does not seem the same as it used to be, tends to rub and get irritated.

Thumbnail of user angelab3377
New Jersey
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I love the different sports bra styles; they are very stylish. The colour selection is a bonus.
Here is what frustrates me - the same size in a different style isn't accurate. I ordered 3 spots bras in medium in different styles and fabrics. Two out of the three do not fit, I mean not even a little bit. I've had the same issue with the leggings. It's VERY annoying.

Thumbnail of user tiffanyf459
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I always have the best time shopping@ Fabletics online. The clothes are great quality. Long lasting materials. Or forever? I've never had a tare. My outfits always make me feel the most confident. I've been an XS with Fabletics and an XXL, both of which fitted me perfectly with the short option! #1 spot for workout clothes and scrubs.

Thumbnail of user ashleyh1890
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I don't like the fit and quality of fabletics clothing. I tried various styles like athletic clothes and also the scrubs. The fit doesn't work for my body. Also feel like the credits as a member are a rip off vs what you're actually redeeming for. Overall hated to see that money come out of my account because I felt I could get more quality items for much less somewhere else

Thumbnail of user tashat133
Oklahoma
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I'm always getting emails about deals and when you read the print, it's for NEW VIP customers. You know I'm not a new customer so that's almost false advertising having me thinking I'm getting that kind of deal. Your returning customers should have the opportunity to get those kind of deep discounts as well.

Thumbnail of user alyssiag7
Washington
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Omg! I'm so in love I've never felt more comfortable in a pair of pants how I do in these. I never cared to wear tights at all but the way they hug my curves and make my butt look is AMAZING! Super comfortable and cute and I love the material. I plan on buying more soon and the VIP membership definitely comes in clutch, so if your second guessing to buy don't cause it will be the best decision ever! So thank you Fabletics I love the comfort and style (: I am definitely a Very happy customer with my purchase.

Thumbnail of user sharnaf2
Massachusetts
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

The membership is predatory. You get signed up without even realizing it. I made a purchase and the prices were very low with a $59.95 membership. I read through the disclosures and it said you can cancel any time. So after one month membership, I called to cancel. I still had points or credits (it's so confusing) the customer service rep told me that I could use those points even though my membership was canceled. I went around and around with the rep to make sure I understood. He assured me that the membership was canceled and I would not get billed for October. Well I did get billed for October so I called CS again. Both reps did not listen to me at all, they just tried to give me more benefits, discounts for staying on. I am so frustrated. There must be some loopholes the company is takin advantage of in it's disclosures but they should be shut down for predatory practices

Thumbnail of user michelem1707
West Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Had paused my VIP membership and just restarted and man, did I miss so much. Finally updating my foundation wear and WOW! I am in love love love with the Yitty Square Neck bra! I even bought two more in the same color from the outlet sale! Next up I'm going to try my hand with the shapers!
I still have leggings from a purchase I made about 6 years ago and they are still going strong!

Thumbnail of user marks3225
Ohio
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

I am a frequent purchaser of fabletics products and the biggest shortcoming is the time for the product to arrive. On their most recent sale, I only received about half of my order which I had paid for express shipping on. They were very helpful on the phone to get it resolved but only offered to ship the remaining contents via regular shipping which takes about two weeks. Three weeks after ordering my express shipment, I received the items. I don't need to tell anybody how to do their job but I was a bit taken back. I left it sit for a minute to make sure they had ample time to see their side through and I wasn't just leaving a bad review. Slow shipping is slow and express shipping is modern expectations...just hope it all shows up so you don't spend the money for nothing.

Service
Value
Shipping
Quality
Good Quality Items
June 22nd, 2024
Verified purchase
• Previous review

Good quality clothes. Comfortable, stylish and made from good materials. My problems surround a sluggish website and painfully slow shipping. Nearly everything ordered through a direct retailer arrives in a couple days but these take 2 weeks or longer. Worth the wait in some regards but infuriating each time because it simply doesn't compare to any other competitor.

Thumbnail of user elenav149
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I'm not crazy about having a monthly fee of almost $60 and have to remember to opt out of it each month. It would just be easier to not have a fee, allow every customer enjoy the benefits of making purchases of this brand, and still have low prices for everyone not just members. I really like the clothes but the monthly fee is really something that makes me want to move forward with canceling my membership and never purchase from this company again.

Thumbnail of user waded85
Arkansas
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Love the shorts. Very comfortable and look good. Unfortunately the cost of the shorts is through the roof. I can get just as comfortable shorts through another online company and have them within two days. All in all, if the price was better, I would excuse the shipping time. I made initial order and then cancelled simply based on the long shipping timeframe

Thumbnail of user annew925
Illinois
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Frustrating that:
- I was emailed a $10 off code and was not able to use it
- The code was emailed bc my last order was late
- The email was send in Aug of 2024 but the disclaimer says it expired like a year prior, which makes no sense.
- Reaching out to chat yielded literally no response at all
- Reaching out via phone resulted in hearing I was something like the 200th customer on hold, which also doesn't make sense.

Great products. Very odd customer experience.

Thumbnail of user judyt876
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've wanted a jacket in these colors but it was unavailable and I chose another one. Soon after I found it back in stock and immediately ordered it. I'm ready for some more cool days so I can enjoy this and get more compliments.

Thumbnail of user marzw
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered some pants. I waited for the pants. Got an email saying my order cancellation was complete. I never canceled my order and they were out of the pants when I went to reorder. If they run out of something then just say that. Stop this bogus "your cancellation is complete" crap. I've had other issues with my orders over the years. They don't seem concerned about improving that.

Thumbnail of user sherryb1477
Virginia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I find myself just trying to find something for more than $59 just to get my money's worth. In the meantime, I'm passing by great sales that I can't use my $59 credit towards without actually losing money.

Thumbnail of user andrewp2609
Ohio
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase

I have made a few orders now using some amazing sale pricing and cannot complain about the quality of the product. Everything I have received is well made and extremely comfortable. Also, I have had to return a few things that did not quite fit and the process was simple at my nearest Fabletics store. The employees granted every request I had and made the process seamless!

Thumbnail of user brianner26
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the leggings and bras. Always great fits and colors, been wearing them for years and will continue to. I can't stand the site, however. And this is the reason for my bad review, because it makes me not want be a member of Fabletics. The prompts to purchase more before I check out is super annoying and aggressively tacky. The bugginess while navigating the site is time consuming and frustrating.

Thumbnail of user markl3749
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

The Fabletics experience is just fantastic. Great customer service all around and so easy to make returns or exchanges. The products are great - and at a fraction of the cost of other athletic/athleisure wear. Being a VIP member is easy and convenient, and unlocks a whole host of benefits. I love the designs, fit and quality. I always look forward to the new product drops - especially since my favorite items sell out so quickly!

Love the products!
July 11th, 2024
Verified purchase
• Previous review

I love the Fabletics Men products - am branching out into the shirts a little more. The One Shorts are amazing all around! Just wish that you'd have more in stock. The limited stock goes so quickly, and then it's gone. But your One shorts are quickly outnumbering the high-end, expensive shorts in my drawer, and I usually get compliments on them! AND - your customer service is amazing. Making returns or exchanges is so easy!

Thumbnail of user rickt556
Illinois
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Randomly stumbled upon Fabletics with a 2 for 24 shorts deal. Was skeptical with how the quality of the shorts looked on the website for the low price, but went for it. Brought a few more pairs shortly after owning my first for a month or so and Fabletics is now my main source for shorts and couple of other items. Great quality stuff at a decent price.

Thumbnail of user roseu223
Minnesota
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

I love the quality and fit. But the focus on so many cropped length tops, and short shorts, limits what I would purchase. I am 5'8, and in my 60's. Would love more options! The Trinity jackets are terrific, and I've got several. The 9" shorts with pockets are my go to for working out, but haven't been available for quite awhile now. The tops are often made of thin fabrics, and cropped lengths don't work for long waisted gals. I've got so many pairs of leggings- don't need more. So, I've not purchased much in awhile, and could easily end my membership.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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