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FacebookReviews 1,684

1.9

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Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
431
value
394
shipping
257
returns
241
quality
365
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California
3 reviews
1 helpful vote
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Some how suckerburg thinks he rules the internet and the 1 st amendment doesn't apply to him or facebook
Wait until his wife leaves him... then he will know and... she is leaving soon :)

Date of experience: March 3, 2022
Kansas
1 review
2 helpful votes
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I was recently hacked and my account suspended for posts created by my hacker. While my account was suspended, my hacked charged just under $500 to 2 cards I had on file with Facebook that I used to advertise my small business. I have been unsuccessful in reaching a live person, have not had responses to my emails and my account has been "under review" for over a week. I cannot believe a company as large as FB wouldn't have live customer service reps or at least respond to emails. When or if my account becomes active, I will be telling all my personal and business friends and followers to follow me on other platforms. Absolute nightmare!

Date of experience: March 1, 2022
Washington
1 review
2 helpful votes
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I was telling some truths about my community on Facebook and then the next thing I know, my account was disabled. Then they don't even tell you why. I was talking about what happened around my work with video proof of what happened and I was kicked because of some bleeding heart took offence to the truths of the community.

Date of experience: March 1, 2022
Wisconsin
4 reviews
5 helpful votes
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Impossible Idiocy
March 1, 2022

I have had enough of Facebook, have dwindled in my use of it for the past two years. What is the worst about them, is that they will suddenly not let you into your account, they'll try to force you to jump through hoops that never end, and what they would like is more personal information, such as, even a visa number, your drivers license number, and others, which are absolutely NONE OF THEIR BUSINESS. They actually still believe that people like them so much that they'll keep putting up with this abuse and continue to use their service. Sorry. There really is a limit. I really just hate them.

Date of experience: March 1, 2022
Tennessee
1 review
0 helpful votes
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How Did I get suspended?
February 27, 2022

Facebook has standards that they don't review accurately. I commented on a county leader giving a hate speech in our town. No, worries took one for the team and this will be on my friends TV show. If I can't speak sarcastically about my children, your platform is $#*!. Just thought you should know this will be on TV to show your standards aren't worth a $#*!, you allow racism but what no jokes I'm one of the last on your platform and I'll show your bias standards. Thanks for promoting racism and allowing us to put you on blast! Lol for our new TV show

Date of experience: February 27, 2022
Texas
2 reviews
0 helpful votes
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I met an amazing beautiful woman on here I seriously didn't think I would we are working on life together

Date of experience: February 26, 2022
Canada
1 review
0 helpful votes
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Fuk Facebook
February 26, 2022

FB has become a big part over the years in social media without a doubt. Like all companies they need to make revenue so we see the adds here and there and learn to live with it.

I started a hobby side business and in my media feed I posted some of my work hoping to see interest etc.

I got a one my credit card statements in the mail and I see two charges from Facebook. First time in my life any charges.

Since I'm starting up I can't really afford advertising and so on. At least not yet.

My issue is this... fb is NOT honest and clear how and what the charge. I went into my settings and checked if I had payment methods or anything and I did not. No idea how they even had my credit card information I would have not willingly paid for any of my posts. They are not clear or upfront in any of their information.

It's one thing if they were and I knowingly agreed to paying. But I didn't. So f u Facebook for being sneaky and underhanded. I'm going to share this information on all avenues I can find!

They have no phome numbers or contact info you can call just a generic page to send them a message. F it. I'm done.

Date of experience: February 26, 2022
Tennessee
1 review
1 helpful vote
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No freedom of speech
February 25, 2022

Got Blocked For 30 days and can't dispute because I said "sometimes men are trash". Y'all blocked not one but every page I made for 30 days over one innocent comment. I definitely won't be joining any metaverse we can't crack innocent jokes in. TWITTER FOR THE WIN

Date of experience: February 25, 2022
Canada
1 review
1 helpful vote
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Advertising and support
February 25, 2022

Absolutely the worst advertising platform I have used. I was running 2 ads and was getting conflicting info on where the leads were coming from. Reached out to support24 hours ago and after a long chat a service ticket was created. Today I checked in to see how it was going and was informed at that point that tech need a screenshot video(which I have no clue) to resolve this issue.So why if they needed this did they not reach out to me via email, phone call or message in FB but rather wait for me to contact them? If there was an option for no stars that would be m rating. Save your dough and go advertise elsewhere, where they actually care about having your business.

Date of experience: February 25, 2022
India
1 review
0 helpful votes
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They didn't take down the post comments and who didn't follow the shown guidelines but they take down the post/comment who didn't offensive/braking the rules.
Religion, Gender & More Types Of Problem Going On There But Still They Act Like They Are Good.

Date of experience: February 24, 2022
Australia
1 review
0 helpful votes
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Hopelessly useless for protecting customer
Privacy my useless Gmail accounts and zero cooperation in service tech response
Customer Service Google!?
FaceBooks big Disappointment from DOS
It's Spoilt brat attitude recently
Negative 5 Stars for what was done to all my google accounts

Date of experience: February 23, 2022
Nigeria
1 review
0 helpful votes
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Apologize
February 23, 2022

It will never happen again
I promise
I am very sorry
Please don't disable my account
Help me out
I promise it will not happen again

Date of experience: February 22, 2022
Ohio
1 review
0 helpful votes
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I am block on Facebook for 30 days for no reason I was not bullying nobody was talking about my child not ur child my child, how is that bullying! Because I said I wasn't on her bull$#*! this morning on going to school. It's girls and boys showing the body parts in they not getting block make that make since please

Date of experience: February 22, 2022
Arizona
1 review
0 helpful votes
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FBRvw
February 21, 2022

The longer I use FB, the more I hate it. My biggest complaint is the constant dumping of unwanted advertisements on my newsfeed. It doesn't matter what detailed steps I take to hide or dismiss ads, the next time I open FB, many of the ads I hardware back. I am talking 30 to 40 a day. I hate opening my newsfeed. I hate opening FB. Worthless! And I detest ads in some eastern script. I keep FB simply to keep up with some of my kids and family.

Date of experience: February 21, 2022
Nepal
4 reviews
0 helpful votes
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Friends, Fame, Gain
February 19, 2022

Facebook is a website that provide a facility to connect with your friends, Create a page and gain fame and even earn from the page according to how many people the uploaded videos reaches.

Date of experience: February 18, 2022
Minnesota
1 review
1 helpful vote
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I think Facebook is very racist to black people I think we should leave the platform because they Show bullying and people talking and doing wrong to other people but when you say something about it you get in trouble and when my white counterparts say things yeah it's OKI think color people should leave this platform.

Date of experience: February 17, 2022
Italy
1 review
5 helpful votes
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Disabled for no reason
February 17, 2022

Like many others, I was disabled for no reason and without the possibility of revision, without explanation, nothing. 15 years presence (and related my data that the social network has sold), never a report, never a post out of place, and Facebook I also needed for work! I am a freelancer with contacts, a page that now I can no longer administer and I had to entrust to collaborators... A disaster. Never again.

Date of experience: February 17, 2022
Australia
1 review
0 helpful votes
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Fakebook
February 16, 2022

Face book is a socialist based platform it's free and as long as you follow there agenda you can use it free it allows bullying as long as it's towards there agenda so if you have common sense and logic this platform is not for you.

Date of experience: February 16, 2022
California
1 review
0 helpful votes
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The title says it all. I had ordered the same part from another online parts store only to discover buried in their fine print that shipping was going to take approx. 3 weeks. But not ereplacementparts.com. I ordered same part and received it within 4 -5 days. I eventually received the other part and now have a spare.

Date of experience: February 16, 2022
GB
1 review
8 helpful votes
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Way to many scammers
February 14, 2022

Facebook now has way to many scammers that Facebook don't seem to give to $#*!s about anymore every post someone is trying scam you with links to take your money. You report it to Facebook and oh guess what it doesn't to against there community standards so notbing happens.
There is millions of fake accounts but Facebook does nothing about it like normal. But they are quite quick too ban you. If you say something wrong but can't do anything about scammers it's so bad

Date of experience: February 14, 2022

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+540