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FacebookReviews 1,684

1.9

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Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
431
value
394
shipping
257
returns
241
quality
365
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California
3 reviews
3 helpful votes
Follow Sdghinnv J.
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Been using Facebook for almost 7 years, then Instagram, Pinterest, tumblr, it's still my favorite site and app to be connected with my fiends and family, very good experience and it worths 5 star.

Date of experience: May 22, 2017
GB
3 reviews
1 helpful vote
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Has fb got too big for it's own boots? Very unfriendly for new businesses, oh unless you want to put your businesses entire success in their hands along with your wallet. Be prepared to be at their mercy.

Date of experience: May 19, 2017
Australia
4 reviews
38 helpful votes
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FACEBOOK LIES.
May 18, 2017

Facebook state that they do not allow multiple accounts by the same person, yet despite literally hundreds of complaints by different people they allow a known scammer to hold at least three fake accounts to defame people.

Facebook are also in violation of their accreditation agreement with BBB by not responding in "good faith" to complaints. It is time that Facebook had their BBB accreditation revoked.

Date of experience: May 18, 2017
Australia
1 review
0 helpful votes
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Rj works are a wonderful business. We used them to raise our house and pour a concrete slab underneath. They quote on time and have the work completed when they say they will. I highly recommend and am grateful for what they have done for me.

Date of experience: May 18, 2017
Texas
10 reviews
57 helpful votes
Follow dd d.
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A dying platform
May 16, 2017

I have seen many of my friends on facebook delete their rpofiles.

Facebook has went from a great social network to a bunch of angry political posts.

Facebook has also made it pretty clear that in their eyes, the users are just money making pawns for their executives. Facebook is one of the few large businesses that make it obvious they put business before their customers. The account deletion rampages in which they deleted many accounts simply because their purposes were entertainment or the support of animal causes. And enforces changes nobody wants, like shoving messenger down our throats.

And I am going to also criticize the authentic name policy. Facebook has an authentic name policy which is a really stupid policy. It leaves people vulnerable to stalking, harassment, etc.

Facebook so strictly enforces their authentic name policy that they even have sending them private identification information as a "security feature", required whenever you log on to a new device.

Date of experience: May 16, 2017
BO
3 reviews
26 helpful votes
Follow Fred D.
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I had a private account using only part of my name. My friends and relatives knew it was me. What do I care what FB thinks?

I wanted to keep my privacy to the maximum as I liked to talk to my friends and relatives about my children. We were under threat in our country.

FB decided to try and force me to use my full name and send them ID papers. I said no, they blocked access to my account.

FB is totally inundated with trolls using fake names and they do extremist political propaganda. FB does not care.

FB sells to third parties everything they can collect from you. I once was talking in private to friends about a toy I bought for my children. The next day I get an advert for the same toy in my feed. FB IS LOOKING AT YOUR PRIVATE CONVERSATIONS.

I have only kept a business account with FB for practical resons. I do not post anything about my children anymore as I do not know what FB are doing with the information I post.

FB has no principles.

Date of experience: May 14, 2017
GB
2 reviews
0 helpful votes
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Who is it that after a certain age, no one seems to use Facebook?

I love it still. Much better for interacting that Instagram or Snapchat.

Come on Fb...

Date of experience: May 10, 2017
Thailand
1 review
0 helpful votes
Follow Gene C.
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They upgrade, and take away important programs in the campaign features.
Now I can't download my images to my computer until I sell 10 tee-shirts.
So I wdnt to printful

Date of experience: May 9, 2017
China
2 reviews
0 helpful votes
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Cool
May 5, 2017

There are many interesting people can be friends through it, which makes me very happy and energetic! I like it, thanks

Date of experience: May 4, 2017
Pennsylvania
2 reviews
0 helpful votes
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Family oriented
May 1, 2017

Very nice for getting in touch with family lived ones n keeping up.on the posting pictures to share n love n laughter

Date of experience: May 1, 2017
Canada
4 reviews
15 helpful votes
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A year ago I purchased a BULOVA alarm clock from Jin Sing Jewelers in Chilliwack, BC.

Recently, an attempt was made to use the ALARM for the first time. However, the setting dial turned as expected but did not move the alarm hand to the desired wake up time.

I contacted Jin Sing for an adjustment/repair of the mechanism. The store does not carry the replacement parts (although a repair tech is on site who regularly would order such parts). I was also told that the warranty was expired.

I accept that the warranty was no longer valid, but thought the store may offer to fix the gears since the malfunctioning part would have been at the factory level. I was then told that I must have turned the dial in the wrong direction and broke it myself. The instructions for doing so are clearly shown on the back of the clock using universal symbols (i. E. directional arrows). That is, as straight forward as setting the hands of the clock which I had no difficulty in accomplishing. I realize that the retailer only has my word and is under no warranty obligation to repair or replace the broken parts.

Lesson learned: If you decide to order or buy anything at Jin Sing, ensure that ALL parts are in proper working order BEFORE paying for it. I took it for granted that a new clock from a reputable company's factory would be fully functioning. The Retailer presumed the same (i. E. I will make the assumption that they had not knowingly sold me a broken clock.)

So. BUYER BEWARE. If an unknown problem arises later - outside the warranty period - they will take no responsibility to repair or replace. Presume also that the warranty period is effective from the date of purchase and not when the gift item is given - or used for the first time - in cases where you may buy early for gift giving (e.g. Christmas, anniversary, birthday). With Jin Sing Jewelers, it is not to the customer's advantage to buy early. I will no longer shop at Jin Sing Jewelers. I would rather support those retailers who stand behind their products and who also acknowledge that there may be special circumstances to consider when it comes to customer services and warranty expiration dates.

Date of experience: April 26, 2017
Florida
11 reviews
12 helpful votes
Follow Crystal B.
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I own a successful true crime group, Morbid N' Macabre. It's a closed group, very private community of people who are interested in the inner workings of killers. I've also created a backup group called Morbid N' Macabre 2, a meme group (joke group) called Klownin' Around, and a support group. While I love them all, fb is difficult to reason with. Harassment has been an issue from haters, and fb doesn't help matters. And, reporters can be an issue. Also, it can be very glitchy at times.

Date of experience: April 25, 2017
India
4 reviews
16 helpful votes
Follow SHUBHAM S.
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Facebook Sucks
April 25, 2017

So after I commented on a post, My Facebook profile was disabled. Now they are demanding to upload my another photo so that they can verify who I am. What the $#*! is wrong with you dumbasses...
Look at facebook, There are a lot of people who comment violently, they abuse in comments and I just simply report those comments and what facebook support team, "Dear XYZ, We have reviewed your request and didn't find anything wrong." I don't know what's wrong with this creepy $#*!ty social network. There are a lot of fake ids and facebook doesn't give a damn about those.

Dear Facebook, Your days are gone. You are about to die. RIP Facebook. Bye forever.
For People, Please stay away and find something different, Even Twitter is better than Facebook.

Date of experience: April 25, 2017
Canada
15 reviews
18 helpful votes
Follow Kimberley L.
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Facebook has a very wide variety of online games to play and I enjoy them immensely. Depending on the game you can play by yourself or with real people. The chat feature is nice so you can get to know other. Every once and a while you get some foul mouth person but Facebook will shut them down

Date of experience: April 20, 2017
Canada
1 review
1 helpful vote
Follow Gevik V.
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As my experience with ZARA I have to say very bad customer service and not backing up their product. Disputing over a purchased defective item which did not noticed at the time.

Date of experience: April 20, 2017
Ohio
2 reviews
1 helpful vote
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Some conversations and a few meetings, but nothing has come of it. Too many views and not enough interaction/messaging to get to know people better. I am what you see on Zoosk yet you write someone a friendly message and they avoid you like the plague. Where is the etiquette? At least have the common courtesy to tell someone a reason why there's no interest. And that's usually the case. I would imagine some of these ladies find a partner, would their partner be interested in how rude she was?

Date of experience: April 17, 2017
New York
2 reviews
0 helpful votes
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Great
April 15, 2017

Awesome love mdg would buy from site again love the items and all brand new i would recommend site to friends and family

Date of experience: April 15, 2017
Lebanon
1 review
0 helpful votes
Follow Yasmine F.
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Shein has the best quality and customer service! Best prices and god trendiest fashion! Every week. Submit a bit order and if always satisfied! They even have refund and exchange policy which make it very flexible! Bravo good job

Date of experience: March 29, 2017
India
2 reviews
0 helpful votes
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I have a wonderful experience with them. They are capable rather efficient enough to provide premium quality web design and development services and solutions as per the business requirement. Very good job guys!

Date of experience: March 20, 2017
Thailand
1 review
3 helpful votes
Follow Gusp R.
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Why I delete a post because I made a mistake and want to erase it but Facebook keep them on my friend's timeline... It is not acceptable. I must have total control on my page contents otherwise it is not MY PAGE BUT FACEBOOK COMPANY 'S PAGE

Date of experience: March 17, 2017

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+540