Farfetch

You know at first i loved about this website, i had bought few expensive givenchy shirts even gucci jacket for awhile. But it came to me one time when i ordered a alexander mcqueen shirt with all sizes available when it just came out, i received the wrong one at the time they sent me the short sleeve shirt but in the website came with the long one, i immmediately returned and hopefully i can get the another shirt on time. Too bad all farfetch did nothing boo hoo sorry for my time the alexander ran out all sizes, all i can do now is waiting and they will let me know if it will be back in stock [we already knew that thing will never happend] there is nothing for us to do, even an complaint to that store who sent me the wrong product and messing with my time? Jesus unbelievable :(

I ordered a luxury Cap from the brand Dsquared2 on this website paid a tons for it. The Cap was the same design but some embroidery was different then what it's pictured on their website. At first, the customer service responded quicky and gave hope. Unfortunately, seems like just an illusion and they can't refund the item! I paid alot of money for this cap. Avoid this website it's suspicious. Never will buy here again!

The support was ABSOLUTELY horrible. I ordered an item. On the arrival date, nothing came in. I, the customer, had to call and check in and ask why my item had not arrived. They had to go check with the company that held the item and finally figured out the company did not have the item. None of this was figured out until I contacted FarFetch. I was promised to get an update the following day and, at the end of the business day, I did not receive any phone calls. Overall, this was a horrible experience. The 10% off does not help with anything.

I cant believe i ordered a pair of valentino sneakers for $995 and was sent the wrong color they telling me they have to investigate, investigate what. They said the boutique never had that color so who sent them. They need to investigate that boutique. I can't lose out on $995

They have very strict rule that I need to sign when I receive the item. I could not even change the setting to "receive the item at nearest fedex office" because of their policy.
Fedex tried to deliver the item three times but I was not at home because I'm working during the day. They returned the item back to Italy even though I really wanted to receive it.
I found it was ridiculous that I needed to stay home to receive the item?! The item has returned and they received the item back already two weeks ago but I still haven't received the money back. It feels like it's such a scam.
I will never shop with them because I can never receive the item!

Don't buy off this website! Their customer service is awful. They won't answer emails. They sent me an empty box and no product inside and are taking no responsibly, giving no refund, no new product etc

Ordered a bag at the beginning of December 2017 and when I came to open it on Christmas Day it turned out the handle had a fault. Due to this I contacted farfetched who said they would try to replace the bag. I sent the bag back at the end of December and a few weeks later they have gotten in touch with me to tell me that they can not replace the bag but will give me a full refund. I still haven't recived my refund and non of my calls are being answered! I have shopped with many online stores like farfetched and have never had this kind of problem with them!

The prices advertised don't match with the prices you will pay when checking out and entering the payment details for reduced items. Be careful that you don't pay the full price for items you added to your shopping cart at 50% off.

I ordered two high end items on Apple Pay and clicked my phone and saw that a previously used gift address was in my phone even though I had changed it in my Mac computer. It didn't populate. I Called farfetched immediately and they said they would take care of it and cancel it, they did not. Apparently that was a far fetched claim. My $300 order went to someone else's address and I was still charged. I get it was my mistake, but an order should be able to be canceled within one second of ordering, especially if they say it was.

They sent me a faulty handbag, I immediately did a return. After a month of the partner boutique keeping the item, they accused ME of the item damage and denied my refund. They told me they'd send the bag back to me! Avoid at all costs!

Totally different design from what it showed on the website! Never will buy here again! I paid alot of money because i loved the design and little did i know they would send me a whole different design!

I ordered a Christmas package on Farfetch that was supposed to arrive by 12/16. It didn't arrive in time. I called Farfetch a few times and was told it should arrive before I left for holidays. I left the country on 12/19 it still didn't arrive. I called Farfetch a few times to ask that the package be delivered to a Fedex location for me to pick up. They were not helpful and said they couldn't do that. FedEx dropped off my package to the WRONG unit while I was on holiday and some random person signed for it. Now I have to file a lost package claim, and wait 2 weeks to MAYBE get $380 for something I didn't even get. I'm also without a Christmas gift... thanks a lot!

They have a very pretty site and everything, but the products aren't what they tell you. I ordered there on Black Friday and received my order a few days ago. I spotted pretty quickly that even though it was well made. It's a fake. I sent them a mail 2 days later (2 days ago by now) about this and that I want to return the product, but they didn't reply to my request.

I want to have my money back and the correct address I can get the return to before the 2 week period ends but they don't answer that quickly at all.

I received the wrong item a couple weeks ago from Farfetch.com, the customer service Agent by the name of the Daniah K. Was rudest person I have ever spoke with the supervisor by the name of Shawn Bradford was a b i t c h giving me attitude. I spent 7,000 on my order for this service. NEVER shopping with them again!

Ordered a dress and a pair of shoes. At the end dress was not available and shoe were dirty and marked. Shoes were over 1000 usd and they were dirty and scuffed?!
Horrible customer service, I felt like i was talking to myself. E-mailed the customer service and did not get anywhere. I should not be charged for shipping customers and duties if the product was faulty.

I bought on line and happy about my purchase. Only after two days they contacted me saying they wanted ID and credit card picture. I called my bank explaining all and they said the amount needed was at farfetch's disposal who had either to accept or reject it. At the end farfetch accepted the amount and just after cancelled my order saying the refund would have been transferred in 14 days. They could reject the amount immediately if they had doubt about my payment but they took the money and kept in their account for 14 days. A big waste of time and money. The amount was aver 1000£ and would have matured interests in my account.

If there is a ZERO star option I would've selected that. Purchased two items from them, one of which arrived substantially late, and the other, arrived with only an EMPTY box, that is right, an EMPTY box without actual item. How ridiculous!? The most disgusting online shopping experiences ever. After contacting their customer service, they are STILL investigating after weeks! LOL, stay away from this scam site!

They changed pricing policy and instead of showing prices in Euro as it was before, are now showing in my local currency and with a reiddiculus convertion fee which is almost 10% worse than if convertion to Euro would be done by my bank which means that for items worth 1000 Euro in my basket I have to pay the equivalent of 1100 Euro in my currency (!).

Guess what, even when all items in my basket come from Italy, France and Germany (so the prices are natively in Euro) and my card is in Euro, I still can not pay in Euro, they won't let changing currency. Isn't this a discrimination? They found a new way to make extra profit, converting currencies.

It's better to shop directly from boutiques.

I was given shoes that were damaged and the suede was damaged and dirty. I hope the boutique that gave me these shoes is removed from the farfetch team as the condition the shoes were given to me are in no way acceptable as brand new.

Purchased Paris Texas mules as a birthday present - size was way off despite claiming similar size to Jimmy Choo / Louboutin. Called to request a return / replacement as outside of 14 day return period and zero flexibility offered. Manager simply re-stated their policy and was not willing to consider any additional effort to contact Paris Texas to replace the show. Return request was a month after delivery but with all the challenges of COVID no concern / flexibility shown - compare these guys with pret-a-porter and they are a very distant second. Will never consider purchasing again

Your company ruined my Fiancé's birthday, sent me the wrong item, and took 6 days to tell me they still couldn't find out what was happening. Your customer service is deplorable and then my fiancé walked in the house while I'm on the phone trying to get his order fixed after your company sent the wrong item. Then you offer me 20% off for ruining his birthday present... Worst customer service ever. Never ordering from you again.

I ordered a philipp plein sweatshirt before that if i send any question they were helpful when i buy it no body answer me. They ask from me to pay 126$ taxes and duties and they mention before that taxes and duties are included i tried to call from 4 days no body answer i sent 4 mails no answer.

Farfetch used to be the site to go to get better prices than the stores in the US. They since have increased all their prices to match the prices of the stores in the US. I would rather give my business to all US based stores where you would definitely get better service.