Farfetch

Usually, I wear EU 36 size, that's why I ordered EU 36 size for Rotate velvet dress. When it arrived, I realised it is too small, yet I could fit in it. So, I decided to return it. Then, I ordered EU 38 size of the same dress, and when it came I was shocked. It looked even smaller than EU 36 size I was sent previously, so in so-called EU 38 I could not even fit in. Overall, I spent 2 times 12 eur for delivery, which are not returned by Farfetch back as per their policy. Will never order order again.

Despite of the bad review I found on the internet, I ordered two items (from barcelona and cyprus) on saterday. I could collect them on wednesday (fast). The items were solid packed with a personal note and thank you from the shop they came from. I kept one and sended one back. The item was collected at my doorstep few hours later. After 2-3 days I got the message that the item was well received en that the refund of my money would be done soon (it could take up to 14 workingdays but 2 days later I got my money back). Well done!

Bought jimmy choo shoes.
1 black shoe is missing.
How to wear?
Paid for a pair only get 1 shoe?
Farstretched response not possible their mistake?
Buy at your own risk. Regretted to buy from them.

This is my first purchase and it was good. The item was packed well. I didn't have any problem. Definitely not the last purchase looking forward to shopping again in farfetch!

I had received a shirt that was damaged. They would not accept a return even when I sent photographs of the damage. This store is not worth your money or time.

I was so surprised that this package came earlier than I expected, secure packaging, all came in one mint condition. Not to mention the hassle free order. Thank you so much!

I haven't received my order for more than 3 weeks because you can't find where it is. I can't even cancel it. So. It's the last time i'll shop at Farfetch!

I was shopping on farfetch last night and as it's having the 20% further discount thing their website was easy to crash. So when I was using my phone waiting for the discount code to be applied (anyone shopping today should know how slow it is), it just directly jumped to make the payment even without the discount! Maybe it was because I was clicking on "add the code" impatiently as it didn't work and wrongly clicked on the payment part. What more astonishing was, as I had shopped on farfetch before using my paypal account, they didn't ask for my paypal password but directly charged me! And the shipping address is wrong in the order as I was just trying to know how much will be the price after the payment. I searched their website and found they say the order can be cancelled before processing by the seller. But no one pick their customer service phone so I had to send an email to them stating my horrible situation, requesting to cancel the order, and I sent twice. To my disappointment is, I received no reply from their customer service team after I wake up this morning and my order has been in processing. Swear I will never shop with them never ever again. And I'm wondering will there really be anyone handling our problems after we write our reviews here (although they do reply here). Even no one is dealing with the customer forms send to them on their website but they are trying to enact their "hospitality" here.

Obviously who ever gives this site 5 stars gets paid for their review! It is absolutely the worse shopping experience that I have ever encountered in my life! They are claiming i damaged a dress and i know i for a fact was not damaged! The manager Jerome and the boutique unanimously decided that they will not issue a refund because the dress was damaged! Im currently seeking help from an attorney to fight this charge. NEVER EVER EVER ORDER FROM THEM! ITS DEF A SCAM!

I was really pleased with all aspects of the service. The communication from Farfetch was great and my purchase arrived in excellent condition! Thank you.

Hey Everyone, stay away from these guys. I purchased a Silvano Sasettin shoe that was described as Shell Cordovan on their website, which turned out to be false. When I called Farfetch, they promised me it was Cordovan. After delivery, I thought something was off, so I contacted Silvano Sasetti and they admitted it was not Cordovan. However, both Farfetch and Silvano Sasetti claim they cannot control the vendor's descriptions on the website. Of course, no refund despite the inaccuracy.

Once i chose the shoes i wanted. I expected to have to wait a long time to get my order. Considering they were coming from over seas... i recieved my sandals faster than I recieve regular packages in the states. And my sandals are beautiful. I love them. And they were wrapped with care and detail. I coulnt have asked for a better shoping experience. Thank you

I bought a 150 euros D&G wallet at Farfetch, the order was deliveries correct, instantes using the wallet in 1 week of use the wallet the sign written D&G started to desapear. I contacted customer service right away, and share the pictures with them to prove what was happening. The customer service team it's "processing" the case over 2 months now and don't come out with an answer, even tho they are the ones who sold the fake wallet, they don't take the responsibility of it.
Watch out, DO NOT SHOP THERE, if something goes wrong, it's going to be on you.

I tried to purchase 2k worth of clothes and at first the payment didn't go through on the website so I called them and I purchased the stuff on the phone, they sent me an email to verify my info and after I sent a photo of my passport and credit card, they cancelled the order, I tried for over a week to buy the clothes and I called them every day because I ordered the stuff to go on a vacation and I was looking forward to have them.
They wanted me to do a bank transfer and put on hold 2k from my account until they would get the money from the transfer even though I havent received back the original 2k from the order the cancelled and it has been over a week. This people are very incompetent and I'll sue them if I don't get my money back.

I've tried to buy two pants on the website and somehow I find the size info is misleading, eventually I ended up returning both of my orders, please do have size info for each brand.

Someone stole my credit card (Amex) and purchased $527 worth of merchandise on this site. I have e-mailed several times and Amex has reached out to them and no one has responded in 2 months.

I've ordered to South Africa a number of times from Karl lagerfeld shoes which came from the Netherlands to Alexander McQueen jewelry and accessories from Italy and Spain and I have NEVER experienced a problem. Best online store I've ever used..

I purchased a Lanvin mini shoulder bag from Farfetch, actually it's from a boutique in Italy called Cumini.

The item didn't come with an oringinal dust bag. Therefore I sent email to Farfetch. Unfortunately the boutique refused to send me the dust bag and they insisted they sent me one already.

Super upset. They didn't send me a dust bag but why they refused to send me the oringinal dust bag? It's super weird that they stated that they item is authentic but failed to send me an original dust bag? Why?

This s unacceptable! :(

European boutiques using Farfetch seem to hide behind the website and as they do not really deal directly with the customer, they will hide behind the wall and not provide any sort of service if there is an issue.
More often than not, the items sent out are damaged or soiled or have defects of some kind.
Even if they admit the defect was known at time of shipping, they will not refund your shipping if you return the item.
Neither the boutique or Farfetch will take responsibility.
If im interfacing with Farfetch, i expect something from Farfetch, as they are the representative. They will not provide a direct contact with the boutique yet will happily use the 'its not our fault, its the boutique's fault' line.

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Update here in response to Farfetch contact below (as there seems to be no way to respond):
Oh please
Stop posting you canned responses to every bad review you get.
I only posted the review HAVING ALREADY contacted your representatives.
You cannot judge a company when things go well, you can only judge them on how well they handle the case if there is an issue.

I do not see why i have to pay for original outbound shipping if the boutique had already admitted to the knowing of the defect but had decided to send the item anyway.
If the boutique and you both refuse to refund on shipping as this is through no fault of my own, then this is how i judge you.

Farfetch is an easy, fast shipping place to get shoes n more. I personally ordered Cdg shoes from there shoes came in 2 days. Well be ordering from them again.

I purchased a dress via Farfetch on line. Dress arrived in 5 days as promised. Dress did not fit. I contacted Farfetch to return and that is when the fun began. First, I was told to drop off the package at any DHL location - so I asked for locations near me and was given two sites. I went to both - both informed me they could not accept the package and that I was not the first person to be given this misinformation. I arranged a pick up through DHL two days later. DHL picked up the package. For the next two weeks, DHL called every other day to tell me they could not deliver the package without additional paper work from Farfetch because the value of the package was more than $3,000. Each time, I called Farfetch, spoke with Brittany, who assured me she would take care of it. Eventually, DHL returned the package (completely shredded) to me. I called Farfetch again, sent several emails, begged Brittany to provide the needed documentation. Brittany told me she was about to go on vacation and could not take care of this. I am now going through American Express to try to get the refund. Do not shop here unless you are 100% confident you will never ever ever need to return an item.

Ordered a YSL card wallet as a gift. 2 days of use and the YSL logo has completely worn off. Returned the item ( 5 days from when it was delivered) and was told that they had received other complaints about this item being faulty and to expect a full refund. Refund was issued however minus the shipping fees. I contacted customer service to ask them why I should cover the shipping fees of a faulty item. Not only did I have to go to the hassle of returning the gift but also I have to pay for it? The reply I received back was that as it had been used they had already made an exception to accept the return and therefore they cannot make another and refund the shipping. We found out the product was faulty because we had to use it and had it not been faulty we had no intention of returning it. 2 days of normal use for a designer product the label should not come off. It was returned 5 days from delivery and as stated from a customer support agent they were aware from other customers of this faulty issue. It's unacceptable that the customer should have to cover the shipping costs for a faulty product. So now I'm left with no gift, hassle of returning the item but also have to pay the shipping costs

Shopping with Farfetch an enjoyable experience and I've been getting great value purchases too! The APP can be improved especially the search function.