Farfetch

I trusted the size recommendation cuz I know depending on brands and designs sizes may differ and had to waste my 20 dollars on shipping. Thats why I ordered xl instead if L which I normally choose for my size. But whay I received was a enormous t-shirt which I can never wear and when I contacted the business all they mentioned was there nothing they can help and I should have followed by the standard sizing. Well I guess it might follow the companies policies but I do think it wasnt the best service you could have provide to a customer who believed in the websites recommendation.

Farfetch is scam. Check Adidas NMD R1 sneakers on sale from 570 with 60% off for 200. Are you $#*!ing kidding me? Check the Adidas site for the same shoes... go ahead check right now. Adidas is selling the same exact sneakers on their website for 89,97! They do this with all apparel. Fake sales. F**k you farfetch!

After three years and thousands of dollars, Im done with this dying company. Over the last three months Ive spoken to six different incompetent customer service agents, none of whom took one ounce of pride in their jobs. Misinformation, outright lies and total disorganization. The story is long because Ive run into multiple problems with Farfetch in recent monthsa security failure that held my account hostage for two weeks, failure to send me a return label, failure to honor a promo code sent to me as an apology, app errors and morebut I wont go into detail. All you need to know is this: This is not a safe digital space to use your credit card info and you cannot rely on the useless customer service team to support Farfetchs complex business model. This was once my favorite destination for online retail. It has deteriorated badly. Shop at your own risk.

I bought a pair of shoes at farfetch.com. I tried the shoes 1 min
At home, then put them back into the box because they were too large and
Returned them to get a refund (their website say you may return the items
And get a full refund within 14 days). Unfortunately, they refused to
Refund me because they said I wore the shoes… Seriously? The shoes are
Brand new. There is not a single mark on the
Shoes, the soles are still perfect, and most of all, the huge tag is still
Attached to the shoes. Are they trying to say I wore the shoes outside,
With that huge tag on it? The funny thing is that on the huge tag, it
Reads "please note we will only accept returns if this label remains
Attached to the product". Well… The label is still on the shoes because I have
Never worn them, so why did they refuse to refund me? BEWARE and AVOID.

I purchased a $495 (before taxes) Balmain shirt and received an empty sealed envelope. I immediately went back to the Fedex driver to show them the empty package and was asked to file a claim. Fedex redirects me to Farfetch. Now 2 weeks later I am told the case is closed - "
" After carefully reviewing your order, we're sorry to say we're unable to issue a refund. We can confirm our partner included your item in the package you received. We also checked the weight of the package when it was dispatched, as well as at the time of delivery.
Both recorded weights were the same, which shows wasn't tampered with before or during delivery.
Thanks for your understanding.

Best,
Chyna T.
Customer Service Advisor
www.farfetch.com"

Still waiting on my return!? Still heard nothing!

Ordered a pair of Steve McQueen sunglasses from fartetch they're supposed to be 714 model and I was sent the 649 model. After contacting customer service I get a response saying they'd contact the boutique about my inquiry!? I stated I just wanted my money back and felt they miss-advertised the product. Still haven't heard anything after sending yet another email to farfetch.

When dealing in high end products you need to have a good customer service team to settle any questions reguarding products. You also can't have your customers feeling scammed, as I do. I'm afraid I'll never see my money again and since I've shipped the sunglasses back I know have nothing to show for it.

Placing my first order on Farfetch, the order was reviewing almost 2 week! And now email me for cancelled because out of stock! Now they say will refund within 14 working days! First time order and First Time been Cancelled! What a Joke! NO MORE STUPID Farfetch!

Purchased a YSL jacket and it was too big. I ordered a smaller size from another vendor due to Farfetch not having it. I returned the jacket to Farfetch and to much of my surprise, they said it was damaged and sent it back to me and refuse to address the issue or refund my money. I order high-end clothes from Saks, My Theresa, Net-A-Porter, etc., etc., and have NEVER been accused of damaging a product. BUYER BEWARE.

I ordered a pair of costly Rhinestone boots on Dec. 28th,2022. After I received them, I didn't like the fit and contacted the store to get a return label. They had postal locations to return on their website, and after choosing a location, I returned it with the label they provided. After weeks of not hearing anything about my return, I contacted them, only to get the runaround. They said that I didn't return it directly to DHL, so they refused to refund my $714.45; I had to contact my bank and file a claim against them to get my money. Needless to say, I will NEVER do business with them again in life!
Date of experience: December 19,2022

My first experience with Farfetch is not positive.
My two orders have been canceled twice. The reason would be my bin. I contacted my bank today. There is nothing wrong. According to my bank is the problem Farfetch
I ordered my bracelet for the third time with another credit card. But unfortunately, I can not use my 10% discount anymore...

I purchased an item in August of this year that was stolen upon delivery. I contacted Farfetch and they told me that UPS confirmed delivery and they couldn't issue me a refund. For two months both Farfetch and UPS gave me the run around. I eventually contacted my bank and they issued a charge back to Farfetch. I tried to purchase something recently and Farfetch informed me that my bank has to remove the charge back, otherwise I wouldn't be able to purchase anything from them again. So essentially they wanted me to absorb the cost of the item, which was their stance initially. This is how some of these companies making millions annually treat their customers sometimes. I'll gladly take my money elsewhere.

After 5 weeks still our Refund has not been paid out to us, we are not receiving replies to our emails anymore and after spending 8 on international phone cost the "Customer Service server" automatically disconnected our call...
What a horrible service from Farfetch! STAY AWAY

Ordered a D&G hoodie. It was clearly fake when it arrived. I have quite a few other D&G hoodies and this was massive compared to my usual size. Also the material was really cheap quality. I tried the same hoodie on in neiman Marcus before so knew it was fake straight away. When I called them up they just said ok send it back. I asked the woman if she was surprised that I had a fake because she didn't sound surprised at all and she said no it happens all the time from their "partners", however it's almost a month later and although usps tracking shows it was received farfetch day they can't refund me it's the partner who has to refund. I got it resolved by Bank of America through chargeback

Well lets start about experience as a first customer was worst then ever because the first purchase was late the company is third party seller as they collaborate with all the brands to get the items shipped all over the world customer service was ok fine as they always responded but may be as a delivery company they fail due to not fulfilling the requirement of shipment makes it late at the customs not proper documentation. Now lets come to the big part as what i ordered i received the shoes completely different to what i ordered. I ordered dim Armani exchange black sneaker whole jet black i received visible writing model. I am so disappointed will never buy from Farfetch again. Suggestion refrain from buting from Farfetch. Ordered jet black first one but got the other black second one in the picture.

I don't typically take time to write reviews but this has to be reported as this company is not dealing only with authentic products. I was suspicious when all of a sudden a dress i was looking for became available and was sent to me straight from China. I was shocked when i saw the dress, the fabric and the stitching was horrible, and I have items from Twinset and know what quality to expect.
I returned it and according to tracking number the dress has arrived back long time ago but have not heard from the company.
Just go to your local luxury stores if you want to spend the money as it's becoming easier to be scammed these days

I ordered from them yesterday and, despite it being confirmed that my card company had preauthorised payment, they contacted me to tell me I had to provide my card and personal details again for their security checks. They then asked my to send a Photo of my ID to prove who I was. I have never experienced thus with any company previously and, as a result, Farfetch have lost £1000s of business.

Hello guys, i have a serious advision that you should keep away to FarFetch website and do not try to shopping with them if you don't want to lose your money. I have purchased the item from them but i have not recieve anything on that delivery day. Then I have checked my DHL tracking number and saw the detail show that my order was shipped to another person with signed and hide on the address ( just show the city and zip code). I have contacted to Farfetch and they said they just refund the shipping fee, the item was delivered so they can not approved the refund requested and close my case. Oh my god, i can't believe it. That is the irresponsible explain to customer. Finally, i have to work with my bank to investigated this problem. I am sure Farfetch gonna lose many customers and potential customers in the future if they keep run thier business like this.

First time purchase for a pair of Lanvin sneakers (size 35) from Vitkac (US$333), unfortunately I received size 36 (which only cost US$296).

Disappointingly that there is no more size 35 available from Farfetch. Farfetch refused to refund the price difference and CS explained "quotation might be various between different boutique even with the same item under different sizes as the popularity of brands are not always the same with our partner boutique."

Received the wrong size product and simply want a partial refund for the price difference to ease the trouble for sending back and loss from exchange difference from refund. Furious that why have to suffer money loss (exchange loss + shipping) even the mistake is made by farfetch's partner boutique. Besides, the shoes' insole were worn out and shoe cap with scratch when I received and check. Utterly disappointed with the quality and service from farfetch and Viktac. Wholeheartedly not recommended to anyone who want to shop here.

These people are absolute scumbags. I, too was confronted with an extra delivery charge ($82.40), and it has been over a month since I returned the shoes I ordered, and still have not received a refund. I have emailed customer service multiple times to no avail. Thankfully I paid through Paypal, so I am opening a dispute with them. I am going to do everything in my power to put these people out of business. Unbelievable! AVOID FARFETCH- THIS SITE IS A SCAM!

DO NOT SHOP HERE! I was traveling and received my package today upon my return to work. I ordered shoes and they are far darker than pictured. I tried to return the item and bc it's 4 days past the ridiculous 5 day return period they will not allow me to return the item. This is my first experience shopping here and I will NEVER shop here again. I'll be telling all of my friends as well. It's a real shame as you have so many hot items. It's unfortunate that your customer service is HORRENDOUS!

The shipping company (DHL) is agreed to refund me the lost but Farfetch can not issue the refund without reasons. I have all the proof and evidences. SO DANGEROUS.
It takes me 2 months until nothing is refunded.

I spent 1200 for a bag that arrived scratched and without its box. The customer service answered after many days and stopped replyng me after a few messages. So I had to keep the failed bag because 15 days for the return passed. It's unacceptable.

Hi,

I ordered JW Anderson shoes from farfetch since 11/17/20 and today is 11/30/20 the order still preparing and NOT ship out yet. I called customer service and received very useless information. I asked him to speak with supervisor and he said supervisor is busy right now and the supervisor cannot call me back. I asked about the estimate wait time until the investigation team will contact me back, he said he cant tell cuz he doesnt want to lie.? What! I do not recemment farfetch website. It has bad customer service. I ordered 3 shoes from ssense website and I received it in 3 days.