Fashion Nova

Checked company was Australian as needed a formal dress. Company has Australian ABN and Australian phone number. Shipping info on website says the following:
- Free shipping for all orders
- Deadline for orders: 12am
- Order processing time: 0 - 1 days (Mo - Fr)
- Order transit time: 1-3 days (Mo - Fr)
We offer free shipping for all orders in Australia. Shipping processing time for Australia with DHL:
Every effort will be made to ship your order as quickly as possible. Processing time is 1 day (Monday - Friday) and shipping time is 3 days (Monday - Friday).
This Company is NOT legit! Do not buy! Australian ABN advertised on website does NOT exist. Australian Phone Number does NOT exist. Company is in China. Dress arrived way after the event. Took nearly 3 weeks! Poor quality. Asked to return. They refuse to pay shipping even though arrived so late. Cost is $25.30 to return on top of paying $53 for dress. Unsure if we will get refund. False website in so many ways.

Please be cautious when purchasing from Fashion Nova. I ordered the Status Symbol jeans but received a pair that was different from the one shown on the model. I thought it might have been an honest mistake, so I reordered them in a different size, only to receive the same pair of jeans again. It seems like they took two pairs of jeans and sewed them together, trying to pass them off as the ones the model wore. There were even white marker lines left on the jeans from when they were sewn together.

I bought a suit that was not as described. The next day, I returned it unworn with the tag intact. The customer service I interacted with was rude. After they received my item, my money was not returned to the original payment method; instead, I was given a Fashion Nova gift card. I requested that the money be returned to the original mode of payment, but the returns department refused. I do not have the suit I paid for; I do not have my money. I strongly do not recommend online shopping from this merchant. If you must shop online, please buy from other reputable merchants NOT FASHION NOVA!

I ordered probably about 500 items from Fashion Nova and probably about 5 of them or either damaged or not received. Fashion Nova refused to address my claims because they stated that it was too many claims back to back and it appeared fraudulent. This was frustrating because of course I will have more claims than usual if I just PURCHASED MORE THAN USUAL. No matter what evidence I provide they will not address my claims. I have been going back-and-forth with them via email for days, providing all the evidence necessary. They are making excuses just to avoid accountability for their mistakes. Terrible customer service and company.

I have two complaints about Fashion Nova. If you make your purchase by 12noon over $100 & live in Los Angeles area you can receive your order the same day. I selected same day to be received by 8pm and when I received my confirmation it states next Monday and today is Wednesday. My second complaint is I tried to exchange an item that was not final sale at the time I purchased it and they would not exchange. I am pretty much done with this company. Their business practices are terrible and unacceptable. I see other complaints of people placing ordered and never receiving them and can't get their money back. An item was left out of my order I was told it was out of stock and I went right in line and placed another order for the same item. I am not sure who why FN is allowed to abuse their consumers the way they do

Horrible company. Cheaply made clothing that barely last for one wear. The customer service is even worst. Shop elsewhere for a better experience and find better quality clothing. Missing item from order,whole order missing, wrong sizing and moldy clothing. It's just a mess

I have been buying clothes and spending MY hard earned money for years on this company and when I return home from burying my mother, the Dress I bought has a stain on it, which is unacceptable meaning someone either tried it on or you guys packaged up a dirty garment. I sent them a picture and they told me because of the timeframe they won't be able to do anything about it, which is unprofessional as hell considering the tag is still on it and I would never wear anything that looks like it has a stain on it from someone else's body. If you're selling used clothes, just say that. But you could at least credit me. I will be posting this letting other people know and leaving a review on other review sites as well

Someone used my compromised card to buy…
Someone used my wife's compromised card to buy stuff for 850 USD on sunday early morning the 28 of April 2024. Although I wrote immediately to the customer service to stop the order and refund it, ( they confirmed my complain and escalated it to review, also on sunday) they did not stop it and refuse to refund. I even cant get the intended delivery address or a tracking number. This company is a scam and a fraud
Obviously not the first time either. Stay away from them

Date of experience: April 27,2024

Fashion Nova why are you doing this to people. If i had come to review section i would never had wasted my time to buy from you.
I bought from fashion nova in Feb 2024 and expecting delivery on the 4/03/24 and till date no show. There was no Order number generated for me after payment. I am not sure all those with positive review are real buyers🙄.
This is stealing from people online. Am very disappointed as my first experience. Dont know why they think they need any star.

My last order was canceled due to the discrepancy between the shipping address and the billing address. ( *******) they said that it takes 7 working days to get your money back and now it has been more than a month that the money has not returned to my account. I asked for help through customer support, I sent the bank statement documents to prove that the money was not returned, but after more than 1 month, all i have is robatic answers "the money will be returned within 7 working days or talk to your banker" after years of shopping from fashionnova i am really disappointed.

SICK OF WRITING THEM BAD REVIEWS. I am hoping someone useful sees this and actually helps. Bad tie-up with the delivery partner and no real contact with them, trash customer care, a horrible experience and I lost $250 in the process. PLEASE DO NOT BUY. SAVE YOURSELF THE HEADACHE.

I ordered 5 items, 3 of them were horrible quality. To me, it then falls in the "defect" category. They refused to find a solution and even if I remained extremely polite in all my emails, their last email was not respectful at all. I understand why they have problems with the law: https://www.ftc.gov/legal-library/browse/cases-proceedings/192-3138-fashion-nova-llc-matter

Avoid!

This company I believe is a scam! I never received my merchandise and there currier service said it was delivered! Not true! I really think they just stole my money. I sent emails to them and the curriers…. No answer!

I placed an order on Fashion Nova and a few items did not fit me so I decided to place the return. I go to the return page I enter in the correct email and order number. The website does not recognize my order so that I cannot process my return. I've tried contacting customer service, but they have the worst customer service. The customer service is basically nonexistent. Please do not shop here and find other alternatives that are similar. You will save the headache and your money.

I ordered shoes about a month ago and I am still waiting on the delivery. Order was done in 2023 and now it's 2024 still haven't received anything. I honestly think the service is not up to standard, I would rather order from shein cause they deliver their stuff on time never had an issue. It's also frustrating because this was my first order with them so already did not trust but I went ahead anyways. All in all if they can't deliver then it's best they close it. Completely disappointing.

I used to love the products but this site is hard to swallow it has changed from an online retailer to look more like an an adult xxx store. Plus for back Friday I visit the site to buy and they have the F***ing in their advertisement. And I was like no Thanks not buying from this place no more.

I love shopping at fashion nova. The quality of the merchandise is amazing. I ordered a top in extra large and I got an email from fashion Nova stating that the blouse has sold out and we will refund you your money.

Therefore, I went back to the site and just ordered another size. A few days later I get both tops, I explained to Fashion Nova that I want a store credit since they don't give refunds. After the third time explaining their mistake, I get the same responses from AI customer service. There is no way that a human cannot solve this problem that they created. I will no longer want to shop at fashion nova.

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

I have an order that is missing a dress and one came damaged. You have to email for customer service and it is horrible. They don't respond, if they do it's a day later and still no resolution. I email right back and never hear anything again. The worst customer service, I will never order again. It seems like they only care about posting celebrities all day rather than tending to actual paying customers! I wouldn't be so annoyed, but I am going on vacation and I actually like the dress, but I'll find one else where just as pretty if not prettier.

I have been shopping with Fashion Nova for years. The customer service has gone down hill. Firstly you can't actually speak with anyone. I placed an order and 12 days later nothing.They sent a message stating your order in on its way and the item still hasn't arrived to ups and it's been 48 hrs. They've lost a loyal customer.

I have waited over a month and it has shown my package in my home town for over a week now.and not delivered and now it won't track my package? I don't believe they ever shipped me what I had purchased and I am forced to have to contact my lawyer today. China scams.better watch out!

I ordered from Fashionnova and received a damaged item, which they ask you to submit information and photos on. I submitted this and photos clearly showing the item has a defective zipper sewn in. They refused to resolve this issue saying they cannot to anything due to "An erratic or exaggerated past is suggestive of "wardrobing;" an erratic or excessive past involving goods that have been worn, altered, laundered, damaged, or gone missing." I have never done or submitted anything about the above statement. This is definitely a baseless response to avoid giving a refund or replacement of item. There is no actual customer service. It is just back and forth e-mailing with someone who seems to just write whatever they want, possibly a copy-paste response. Definitely buyers beware of potential of defective items and no resolution of those issues.

When you need to exchange for a new size, Fashion Nova does not refund you. I ordered an S for my mom, mislead by their size chart, and she was actually an M. I shipped back the M, paid for shipping, and they "refunded" me with a gift card and not to the original form of payment as their policy states (attached for reference). Since I hard ordered an S when I re shipped the M, I ended up essentially buying the item twice and being forced by Fashion Nova to use my gift card instead of getting my money back for one of the two orders, which was the honorable thing for them to do.