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    Fashion Nova

Fashion Nova

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Overview

Fashion Nova has a rating of 2.5 stars from 14,411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 22nd among Women's Clothing sites.

  • Service
    805
  • Value
    747
  • Shipping
    797
  • Returns
    730
  • Quality
    716

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
486
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How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

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Top Critical Review

“Pissed customer”

Karen R.
11/7/24

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

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Reviews (14,411)

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Reviews that mention popular keywords

fashion nova (4881) customer service (1944) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user sylviam37
Texas
1 review
0 helpful votes
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October 19th, 2017

No hassle, no dramas
Straight to the point. Packages will be delivered in 2-3 business days without damage at all, based on my own experience. I'm a veteran nova babe and I could tell that ordering here wont make you regret

Thumbnail of user elsiep8
Rhode Island
1 review
0 helpful votes
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October 12th, 2017

If you're looking for a trustworthy company with a great range of designer clothing at better than high street prices then look no further. Service and delivery times are excellent and the website is very user-friendly. Can't recommend highly enough.

Thumbnail of user minniec7
Pennsylvania
1 review
0 helpful votes
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October 27th, 2017

As far as my experience goes, fashion nova always makes sure that the customers were satisfied by how the product was shipped or delivered. It also came in great packaging, little prone to damages, awesome!

Thumbnail of user kathleens67
Arizona
1 review
0 helpful votes
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October 6th, 2017

Been hanging out on their site for almost 3 months now. Just last week when I decided to commit and finally made an order with them. The product I have chosen is a fashionable white top with a fab design. It says that my item will probably arrive in 2-3 business days. So I waited and it really did arrived. No worries here and complaints. Very happy.

Thumbnail of user vickiel12
New York
1 review
1 helpful vote
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February 27th, 2018

Love how they refresh their discounts and sales every now and then. It gives some sort of a thing to look forward to whenever I visit the site. Orders always goes on smooth, no hiccups so far. Great shipping btw!

Thumbnail of user lavernes13
New York
1 review
1 helpful vote
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February 26th, 2018

Love the overall concept of FN, makes us to not got to malls anymore to shop awesome dresses but instead it is all one click away and, you can even use your card when paying! A paypal account would usually do the trick. No more shy scenarios at store!

Thumbnail of user gingerm64
Michigan
1 review
0 helpful votes
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August 13th, 2019

With Fashion Nova, I get quality clothes for affordable prices. It's like the best of both worlds. They give out discounts and sales, too. I love that their delivery service is so convenient, I don't need to worry about my purchases.

Thumbnail of user connief71
North Carolina
1 review
0 helpful votes
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August 12th, 2019

I have never been this happy receiving a parcel from an online shop. FN's packaging and delivery services are just different. They know where to stress their resources on. I look forward to my next purchases.

Thumbnail of user violetac1
Arkansas
1 review
1 helpful vote
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February 13th, 2018

Clothes here are not daring yet can also be sexy at the same time. My boyfriend actually loves every top I buy here and because of that, I will probably order more soon. Easy to proves requests and 24 hour customer support, big thumbs up!

Thumbnail of user jocelynn4
Maryland
5 reviews
17 helpful votes
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October 13th, 2017

I still haven't received my items and it's been two months since I placed the order. There is no phone number to call so good luck with anyone getting back to you in an email. Don't waste your time dealing with them-chances are you'll never hear back from them once they have your money.

Thumbnail of user janicej40
Maryland
1 review
0 helpful votes
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October 10th, 2017

I always find quality and unique products here whether for my tops, jeans or heels. Customer service seems professional that answers and responds quickly. They also delivers fast at the promised due time.

Thumbnail of user rosamonda
Washington
1 review
1 helpful vote
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June 24th, 2018

Their prices/deals are incomparable to other online stores because they give the best prices for such high quality clothes. I don't usually write review but this company certainly deserves one. Now all my friends in my neighborhood also order from this website.

Thumbnail of user sharonc327
California
1 review
0 helpful votes
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June 11th, 2018

This is def one of my go-to sites for cute clothes. Check it out! They have great varieties, and excellent shipping methods. The more you order, the better your deals so definitely sign up for an account!

Thumbnail of user rgd
California
1 review
0 helpful votes
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December 17th, 2016

I ordered my wife some items for Xmas and she loves them... they fit perfectly she didn't have 1 complaint which surprised me because she is super picky. My package was a little delayed but customer service was super helpful in explaining the delay due to the holidays... we most definitely will be ordering again from here...

Thumbnail of user gracec175
New Jersey
1 review
0 helpful votes
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October 17th, 2019

I just can't find the right words to say. For starters, the delivery was very prompt and my items were well packed. I love how amazing their dresses are in person. Nothing could have prepared me for such beauties.

Thumbnail of user lindap467
New Jersey
1 review
1 helpful vote
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November 23rd, 2018

Delivery on time. I had to exchange my purchase for a size bigger. Process easy and exchanged item delivered quickly. Professional and reliable experience. Item of very good quality too. Highly recommend.

Thumbnail of user monsee
California
1 review
0 helpful votes
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February 24th, 2017

Recommend this site to everyone. They have such a great fan base, which is how I found out about them. I love how expensive some clothes look, but are really inexpensive when purchasing. Keep up the great work guys.

Thumbnail of user simons97
Virginia
1 review
3 helpful votes
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May 30th, 2017

Everything that everyone has gone through is TRUE. I paid for Priority Shipping and it's going on 7 days now. Everytime you call it says Agent is unavailable to answer your call. Sent an email and they have a automatic response email responding back. I will never order from them again.

Thumbnail of user gingerf8
New York
1 review
2 helpful votes
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March 6th, 2018

Fashion nova is worthy of the 5 star review already! 5 more orders and it will exceed it lol! The shorts I ordered fits me right as described on its specifications, making it easier for me when it comes to ordering. An online shop that does stuff like this deserve attention! I would even commend their 2 day delivery, such wow

Thumbnail of user caseyb37
New Jersey
1 review
1 helpful vote
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March 5th, 2018

Let me just start off by saying, as a customer service representative for a company, this was by far the worst customer service experience I have ever had... ever.
It prompted me to write this review.

Ordered over 100$ worth of merchandise... which qualified me for the free 2 day shipping. That's obviously a blatant lie. As it has been almost 2 weeks since I placed my order and I still have not received tracking information on my order.

Highly disappointed with the fact that they only send an automated message back to your questions or concerns. And extremely frustrating to spend money no matter the amount and not have your items when expected.

Hopefully, the clothes come in and are of decent quality but I still would never choose to order from this site again.

Thumbnail of user danas107
California
1 review
1 helpful vote
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February 28th, 2018

2017 was a good year ordering here as I have ordered a total of 20 items already and all of them are still in my wardrobe, waiting to be touched by me. I gotta say that fashion nova deserves an award because of its well-done job.

Thumbnail of user carolinej31
Nevada
1 review
4 helpful votes
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February 28th, 2017

I only received 1 out of 3 things in my order. The shipping confirmation shows it was all shipped together & still charged me for two jeans i never received. I have called and emailed them many many time's but no answer. Every order you place with them is a risk taken. They only care to take your money.

Thumbnail of user richards185
Fashion N. – Fashion Nova Rep

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com

Thumbnail of user rosemaryk17
Maryland
1 review
1 helpful vote
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May 28th, 2018

I highly recommend for anyone that love fashion! Although there are some items on this site that isn't like what it's told, I've never encountered those so please make sure you read reviews and check sizes! Other than that, so cute and will always come back!

Thumbnail of user eloisew8
Illinois
1 review
1 helpful vote
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September 30th, 2018

Online shopping is easier for me with living in a small town, being a mom of 4 and running an in-home daycare. And if things don't fit it's easy to get them returned in the 14 days they give you. The items are always great quality!

Thumbnail of user pujan1
New York
3 reviews
15 helpful votes
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September 17th, 2018

Used to love using fashion nova to get some outfits for special occasions. My last three orders have been large and all have taken so long to get here. I have to constantly send out emails to make sure they ship and it's annoying to see two day shipping when it really is more like two weeks or more! They used to be true to their word and shipping was always on time but it has gradually been becoming a longer wait with each order. At the same time customer support is not as attentive and helpful as they were. Why pay for shipping at all if it isn't actually two days? Definitely going to start looking elsewhere for my clothes. This is getting ridiculous. This website will be a last resort kind of option from now on

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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