Fashion Nova

So they didn't scam, I finally got my order tho almost a month later. However, I was extremely satisfied and it all fit, so I don't have to try to quickly return because they were Christmas presents. Customer Service has redeemed themselves, I was missing a small item, they quickly responded and rectified my concern with an apology. I ordered some more items the same day and got free one day shipping.

I haven't received my order in 2 months and they won't let me request a return this websites a scam it'll nothing but rob your money and send you bots as support. Who ever is Drop-shipping on this website needs to have Shopify ban his store.

I have been emailing Fashion Nova since February 2020 in regards to several items sent back adding up to over $500 + going back and forth. Last few months no response from them at all this is crazy $500+ very upsetting...

I love quick fashion, so I was happy to find Fashion Nova, until most recently. I made a purchase of six items for a great price using a refund due me and their New Year promo code! Entered my credit card number and then once I confirmed a substantially higher amount appeared ($210) in the order confirmation without my prior consent or agreement. I am not talking about taxes either and it was free shipping.
There is no phone number, only a limited email response. For three days they will not respond or they make red herring statements that don't address or explain the situation.
It's not be a lot of money, and I know exactly what I have to do to hold them legally responsible, but what a shady little practice. Tacky.

FRAUD- won't review my concern with their false advertising. I provide screenshots and have tried to resolve on many platforms. Completely unacceptable customer service with no real person to actually speak too. I will be filing a lawsuit.

Their customer service agents (if any) reply using templates that are unrelated to your question(s). They provide you with unhelpful answers which makes you wonder if anyone is really at the other end of the line.
Plus, they use unreliable delivery services. Currently experiencing a delivery delay (hopefully a delay) with my last order. I reached out to them and they made no effort to look into the issue or communicate with this third party that they choose to do business with...
My parcel has been in transit for 7 business days now. They referred me to the carrier... and how convenient was it to find out that the carrier's "Contact us" section doesn't work!

A few times my order has been left in my hallway without the delivery person even attempting to knock. I stopped ordering from Fashion Nova for a long time because when by their delivery persons faults I don't get my items and they give me a hard time. Today same thing I'm in my kitchen making coffee I get three alerts that my package has been delivered but there is nothing and I'm home! You can't call them and their online "help" app just goes in circles. Horrible company I should've stayed away like I did for over a year! Im so mad right now.

I wanted to use the 40% off but code but then the system somehow didn't apply it and I was charged full price. I tried to cancel or modify my order within seconds after receiving the confirmation email. The quality is not the best and then You have to pay for returned items and they won't give you your money back, only credit. I don't care how many "influencers" wear their clothes, this type of customer service is horrible. Taking my dollars somewhere else.

There is no express delivery. They are just charging you extra money. Then your items will show up in the regular time frame. Forget what you needed them for sis. Then the customer service will give you the run around and try to convince you you're wrong by using some already typed up email that basically tells you you're right! Then they'll just stop answering altogether. They didn't send off my express package until the day it was supposed to be delivered

Terrible customer service! No product delivered. I have a ring camera that lets us know when we get packages. It never came. I. So many words, they said that it's not their problem because it said it was delivered. I'm out of money on my first time ever ordering from this company. Save your money and time, order from someone else.

I purchased a shirt that was very poorly made, poor quality of fabric. You will not be able to return your items only receive a store credit! Know this before buying from this company, I will never shop here again!

Ordered fashion nova and never got my item. Gave them accurate address whatever company delivery you work with suck. Delivered to wrong address. Stated that they delivered but on cam was totally not even my house.
Had to reach both Fashion nova/ delivery so many times nothing solve n and no refund back for thier fault. Waste of my money.

I received my bathing suit damaged 2 day's before leaving for vacation. When I advised customer service they advised me that they could not issue a refund per store policy, only a store credit. Why would I want to order any other merchandise if it's has the possibility to come damage and their is no sufficient collateral accept ordering another item from them as a recourse. The only person benefiting is the company not the customer.

I ordered my friend a gift for his birthday, my package said delivered but I never received. I can't talk with a real person only through emails. I'm so dissatisfied, my money is gone an this company could care less. First and last time ordering off this site.

Got my lingerie in the mail and opened it and my items were torn. Tried to return but it says that these items are not eligible for return, I didn't even try them on. I also noticed that it is very cheap quality, I've gotten better off of Amazon for cheaper. Tried calling support but "they turned off their phone lines to better help their customers" that doesn't even make any sense. Also they don't give you return labels like most company's they make you pay for it what a waste of time and money. Such a bad company with horrible customer service and even worse quality.

This is the worst experience I have ever had with a company. I never post negative reviews but I feel people need to know about Fashion Nova's policies. First of all, their clothes are cheaply made (you definitely get what you pay for). They don't do exchanges and then charge you for returns AND shipping if you want to reorder in a different size. If you do return something they will not refund your money; they will only offer store credit. Their customer service department is online only. You can't talk to a person even if you ask to. They also refused to reply to my email asking to elevate my issue to management. They are unwilling to work with customers. After realizing how awful their return policy was, I tried to cancel my return. They refused to cancel it and also refused to refund me for the cost of the shipping label. My advice is look at other online companies. Most have way better policies than Fashion Nova!

I ordered a package from Fashion Nova and it never came! I checked the status and it said it arrived at their facility in Texas. However, it never moved. Apparently, it should have been handed off to their shipper, LSO and yet LSO told me they never received it. Fashion Nova's customer service is also ridiculous for such a popular fashion company. There is no way of contacting them besides a form you have to fill out and then they'll email you from an email you can't even respond to. What they basically tell you if your package never came and it has been more then 10 days, they won't even issue a refund or credit. I spent over $100 and this order was for an event. I spoke to someone else who had this exact same experience and they ended up having to file a dispute with their bank in order to get their money back. It's just ridiculous that that is the only route you can take when this happens. Worst experience ever.

Fashion Nova charged me $360 for an order of various items and never delivered them. I have attempted to get in contact with their customer service, but it is close to impossible to get someone respond. It's going on 2 months and I still have not received anything from my order.The tracking number from their carrier still says out for delivery as of 03/14/22

I ordered items averaging to 131.50. They used a courier "LaserShip" who delivered my package to another address showing delivered to my apartment door on file. I never received my items it was stolen and they won't even make this right. I have a ring camera and live in a gated community which they have a code for. I've ordered from this company for so many years ordering probably over 1000 times but I'm done! Screw fashion nova! Im sick of the customer service they give people who actually pay hard earned money verse the celebrities they give free clothing to. I'll never order another thing again!

They are THIEVES!

I've been ordering from fashion nova for years. I have spent thousands of dollars on this site, usually when I have a problem with my item not being received or damaged, they have always been able to help me. For the first time, I made a purchase since the beginning of November. Once the items arrived, 'the sizes didn't fit'. So for the first time, I returned the items for a store credit.They confirmed that they had received the items and explained that there seemed to be a problem when my item was scanned at their distribution center. To this day, after several emails, I HAVE NEVER RECEIVED THE $97 CREDIT NOTE I purchased on their site! Especially since I had to pay $35 to return the package, only to have it stolen by FASHION NOVA.I received 4 emails from fashion nova telling me the SAME thing! But no credit note! You're nothing but thieves and you make people rich! Very poor way to operate.

They Lied. Terrible Customer Service.
Before I placed an order I spoke with an associate who reassured me that I would get a refund to the original form of payment when my return was received. I was ordering a lot of items to try and didn't want store credit. They said I might have to pay for shipping but she "didn't see a reason why I wouldn't get a full refund to my CC.
I have been emailing back and forth now for two days trying to get my refund. Their customer service is very poor. Just not worth buying from here unless you know the item will fit perfectly and you are ok with subpar quality.
They lied. They refuse to refund me. I am pretty positive a robot is emailing me.

I made a purchase but it never arrived. I got proof from ontrac (a joke of a company) showing that they never made the delivery but Fashion nova does not have customer service instead an email that sends generic messages about the return policy. I will never buy from them again and I don't think anyone should until they get actual customer service. This is fraud and is absolutely wrong for a company with a billionaire CEO who just takes vacations on stolen money.

The time frame to complain about anything in your order is 2 weeks from delivery. I was missing 2 items in my order and i opened my package 4 days after i received it. I realized i was missing stuff the next day. Which left me 9 days to talk to customer service. I feel like that's not enough time when considering people have busy lives. Also the quality isn't that great for the clothing which is to be expected with fast fashion, but the pricing is way too high.