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    Fashion Nova

Fashion Nova

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Overview

Fashion Nova has a rating of 2.5 stars from 14,411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 22nd among Women's Clothing sites.

  • Service
    805
  • Value
    747
  • Shipping
    797
  • Returns
    730
  • Quality
    716

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
486
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How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

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Top Critical Review

“Pissed customer”

Karen R.
11/7/24

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

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Reviews (14,411)

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Reviews that mention popular keywords

fashion nova (4881) customer service (1944) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user jennie7
Kansas
1 review
1 helpful vote
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June 6th, 2019

It always takes FOREVER to get a response from fashion nova. Not to mention "easy returns" are bs. There is nothing easy about it. I'm practically ripping my hair out trying to get this return done! I'm most likely not going to order from here again because it's just not worth it! My first order was great and that's the only reason I've continued to order, but every order after that has been terrible, items are misleading, don't fit, horrible material. It's practically overpriced Wish. The worst part is they only refund your money for gift cards! And the customer service is not cooperative AT ALL! If your child orders an item, they don't cancel it! Select few of the items listed are nice but the customer service and overall quality are not there.

Tip for consumers:
Be weary ANYTHING you buy! Expect a gift card in exchange for your return and to pay $10 for a shipping label!!

Products used:
Clothing, jewelry, shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user genep24
Virginia
1 review
0 helpful votes
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August 23rd, 2017

About three months ago I bought like 8 items from them crop tops denims and a couple of dresses. They got to me on time and the quality of the clothes was just as expected. Last week I ordered a pair of shoes and I had the same good experience. So I was surprised when I saw some negative comments here about Fashion Nova. If I'm not mistaken, this website has been serving online buyers for a couple of years now. I doubt they would still be up if they don't give great service.

Thumbnail of user lyonsl
Ohio
1 review
1 helpful vote
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June 22nd, 2019

Fashion Nova has been my favorite online shop ever since my first purchase two months ago. They've got everything I need and want, for a cheaper price. All their collections are so good and the transactions are as smooth as can be.

Thumbnail of user cindyw112
California
1 review
0 helpful votes
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September 18th, 2017

I bet that fashion nova will stay much longer in this industry. Since my first discovery, I have bought a lot of items from them especially when it comes to t-shirts since I know that they will always fit me. This site has never stopped being a classy and fancy online shop for us women. The delivery was also smooth, had received my package in an average of 2-3 days. Had no bad things to say to them!

Thumbnail of user deannap12
Virginia
1 review
0 helpful votes
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September 27th, 2017

What they promise is simply what you get. Fair usage policy and customer friendly! The 2 day shipping delivery, as promised is also being done right. I have observed this since last month. Been ordering from them from some time now, really worth my time and money!

Thumbnail of user elizabethk103
Colorado
1 review
0 helpful votes
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September 5th, 2017

Garments have an extraordinary style as should be obvious for yourself on the web. Exceptionally moderate for the individuals who can just manage the cost of two or three things (you really end up getting more). Charming embellishments as well. I adore the stunning models as well. All so excellent and not all that super thin. Great fashion nova.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yolandaa5
California
1 review
0 helpful votes
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December 27th, 2017

He customer service of fashion nova is completely astonishing to the point where they were willing to go on extra miles just to make a customer feel a lot bette like what I had experienced! That makes it 5 stars. Hands down and not taking it back.

Thumbnail of user laurak141
Washington
1 review
1 helpful vote
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December 10th, 2017

I am with all those guys who ordered stuff since November 24 and they haven't gotten any information about when the clothes is going to be shipped! They sent me an email giving me a 40% to spend more money instead of giving me the option of cancelling my order. I was trying to be patient but this is getting crazy... Those 5 star reviews are either fake or they placed orders after cyber Monday and Black Friday.

Thumbnail of user hussainl5
Ohio
1 review
0 helpful votes
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July 23rd, 2019

Plunging necklines are my thing, they're sexy yet not so revealing. They give me a freeing feeling when I wear them and I thank FN for supplying me with varied beautifully designed tops for months now.

Thumbnail of user priscillat9
Washington
1 review
0 helpful votes
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December 6th, 2017

It was probably the best thing that ever happened in my entire life, my discovery with fashion nova has raked my some benefits including their 2 day shipping that seems like a breeze to me. Will not stop using this site, ever!

Thumbnail of user veraw10
Texas
1 review
0 helpful votes
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November 1st, 2017

I found the sales on this site to be amazing. I cannot stress how convenient it is to find good quality products online with a great price, especially for necessary clothing for work or items that I need for freelancing. I'm going to send links to some of my friends who are in a similar situation, I know they'll really appreciate this website. Consider making them one of your top go to places for online deals! You'll be glad you did!

Thumbnail of user maryh386
Virginia
1 review
2 helpful votes
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December 20th, 2017

Placed order the 1st week of Dec, website did state a possible up to 7 day delay, I paid for 2 day shipping. As of now 12/20 still dont have merchandise and no way to reach customer service. Emails take 2-3 days to get a response and they only repeat upto 7 day delay. The customer service number only repeats the same motto no matter what option you choose. Ive ordered from this company multiple times in the past and have been pleased with each order up until this point. If they could simply speak to someone to tell them the issue and get a ship date especially right before Christmas!

Thumbnail of user lenab21
Michigan
1 review
0 helpful votes
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October 27th, 2017

They take care the items really hard and is by far the best fashion site that offers shipping all for free! Orders I have got are i great shape and I am totally not regretting ordering in this shop, 100 percent recommended.

Thumbnail of user joyceg46
Kentucky
1 review
0 helpful votes
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October 23rd, 2017

It's stunning! Every dress in here has their own beauty and this is by far the most organizes online shop I have visited. Totally worth my time and they also ship, so if you don't have that much time, check that out!

Thumbnail of user ameliej5
California
1 review
1 helpful vote
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December 29th, 2018

The quality of items you can get out of this brand is mind-blowing. From varied-colored scarfs to Bohemian dresses and tattered jeans, they're all worth a run for your money. And the services are great, too

Thumbnail of user kelleyw13
Tennessee
1 review
0 helpful votes
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January 5th, 2018

Fashion nova is the epitome of online shopping. Got my top below 100 USD only here and was shipped all for free in my shipping address! Fashion nova alleviates every hassle I had very back then and I never thought that this could happen anyways. Thank you!

Thumbnail of user miam52
New York
2 reviews
3 helpful votes
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December 1st, 2016

First things first usps is the $#*!ing worst courier to ship with. They do not deliver your packages on time. These people need to get their $#*! together seriously poor $#*!ing customer service never ordering from here again! I spent over 200 dollars on this $#*!ing site if i dont get my $#*! im coming for whoever celebrity that created this bum $#*! $#*!ing. Suck my $#*! u heard.

Thumbnail of user richards185
Fashion N. – Fashion Nova Rep

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at Kat@fashionnova.com

Thumbnail of user sabrinal68
Pennsylvania
1 review
0 helpful votes
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August 20th, 2019

I'm hoarding bandage skirts and it's been five months now. I've had eight pieces from FN already and every piece is memorable in their own way. They're comfortable to wear and the material is very soft.

Thumbnail of user fawng
Ohio
1 review
3 helpful votes
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June 22nd, 2017

Website redesign=Horrible product inventory and horrific customer service. There products are similar to other vendors, but the service does not compare. No one answers the phone. When you send an email asking for the status, I received automated email responses offering discounts, and apologies for ongoing delays. There company policy is 24 hours for processing and updating online order status. Plan for 7 days processing and order status updates. I am not impressed by your new website at the expense of horrible inventory management and unresponsive customer service. I would rather pay more and have confidence that I will receive my items. Do better F Nova!

Thumbnail of user palmerr7
Missouri
1 review
0 helpful votes
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July 17th, 2019

I just availed free shipping today since my orders went over $ 75. It got me excited, cool stuff fashion nova! I'm looking forward to my package. I've been eyeing this shop for a week now ever since my sister suggested it.

Thumbnail of user vickic112
North Carolina
1 review
0 helpful votes
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August 6th, 2019

After 2 years of purchasing clothes from Fashion Nova, no online shop has yet replaced them in my list. I love how they always deliver my order in time. I particularly love their jeans. They've got sizes for everyone, plus their fabrics are so comfortable to wear.

Thumbnail of user bakere1
Washington
1 review
0 helpful votes
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July 14th, 2019

Fashion Nova's return policy is such a considerate policy for all of us customers. Not that I needed it, but it definitely shows how much thought they put into their services. And I think that's commendable.

Thumbnail of user danielsa
Florida
1 review
1 helpful vote
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July 14th, 2019

It's hard to come by stylish plus size clothing these days. Gladly, I got FN for my fashion needs. There's always new additions every month and the collections get bigger and bigger. More options for me.

Thumbnail of user chelseav3
Florida
1 review
3 helpful votes
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July 23rd, 2017

Horrible customer service. Used to be good, not sure what changes were made. If someone bought it out or they just stopped caring? Terrible, don't waste your time. They won't tell you if something you PAID for us out of stock now. No email that you're going to get a refund for it, nothing. Not operating this business well at all. Then they write "fast shipping" "two day shipping". Nope. Thats a damn lie. Just don't do it.

Thumbnail of user maryanns53
Ohio
1 review
0 helpful votes
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September 11th, 2019

It's true, this shop's got such amazing dresses to last you a lifetime. I've got countless dresses from this shop in my closet already and I still find myself fascinated with the new additions every month.

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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