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    Fashion Nova

Fashion Nova

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Overview

Fashion Nova has a rating of 2.5 stars from 14,411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 22nd among Women's Clothing sites.

  • Service
    805
  • Value
    747
  • Shipping
    797
  • Returns
    730
  • Quality
    716

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
486
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How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

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Top Critical Review

“Pissed customer”

Karen R.
11/7/24

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

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Reviews (14,411)

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Reviews that mention popular keywords

fashion nova (4881) customer service (1944) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user tamaraf98
Oklahoma
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

Worst experience ever! My package was never delivered but claimed to be I have a ring camera set up on my door and nothing ever came. I spent $280 on clothes just for fashion nova to steal my money and ignore my emails about the so called claim they submitted! Don't buy here they are thefts.

Service
Value
Shipping
Quality
Thumbnail of user angelas2055
North Carolina
1 review
2 helpful votes
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February 8th, 2022

I recently received store credit for returned items however the store credit doesn't work. I've reached out to Fashion Nova customer service no one has given me a return email nor is there a working customer service number. This was my first experience with this company. So they are holding on to my money and won't return funds or fix my store credit issues. I am truly unsatisfied with the lack of communication between customer service. Trouble consumer experience.

Tip for consumers:
I recently received store credit for returned items however the store credit doesn't work. I've reached out to Fashion Nova customer service no one has given me a return email nor is there a working customer service number. This was my first experience with this company. So they are holding on to my money and won't return funds or fix my store credit issues. I am truly unsatisfied with the lack of communication between customer service. Trouble consumer experience.

Products used:
Dresses

Service
Value
Shipping
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Quality
Thumbnail of user isabelq19
Utah
1 review
9 helpful votes
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August 13th, 2022

Ordered a pair of jeans. They did not fit as expected. Item was returned within one day. Then, I received an e-mail saying that I was given an in-store credit. I contacted Customer support and they wrote back stating "Fashion Nova is a credit - based company and we can only issue you an E- Gift Card for your returned items". Therefore, I do not recommend Fashion Nova.

Tip for consumers:
Be careful about ordering from Fashion Nova.

Products used:
None.

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Value
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Thumbnail of user anno306
Indiana
1 review
2 helpful votes
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August 2nd, 2022

Did some browsing for cute heels
Order this pair they stated nothing about causing cancer on the fashion nova website. Asked for free return based on the fact my shoe says causes cancer! Decline to help me

Tip for consumers:
Lead in products

Products used:
Shoe

Service
Value
Shipping
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Quality
Thumbnail of user cassib13
Minnesota
1 review
2 helpful votes
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July 22nd, 2022
Verified purchase

I use to order from FN all the time and it would come rather quickly but lately, it's been taking a week and half to almost 2 weeks to receive anything I order from them. Even if I pay for express shipping. I've ordered things from china that took less time to be delivered. I think this will be my last time ordering from them. It's a store a few miles away name fashion depot that sell the exact same clothes. I was being lazy and it costed me 2 weeks of waiting time.

Tip for consumers:
If you need your clothes quickly don’t try your luck with them. Even if they tell u it will be there in a couple days, it won’t be. Try waiting almost 2 weeks

Products used:
All different kinds

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Value
Shipping
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Thumbnail of user maggier141
California
1 review
7 helpful votes
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August 8th, 2022
Verified purchase

I'm a frequent buyer from fashion nova and can't count the issues I've experienced in one hand, the first time they replaced one of the items with an ordered sweater, with no previous notification as
To why, luckily they refunded me for that purchase. This time I placed it ordered and love that they ship out quickly however they claimed
It was delivered and yet packaged did not arrive. I have video coverage of that area and can provide proof that package was not
Delivered as they say. They offered no type of assistance and brushed it off. Super disappointing in customer care.!

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Value
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Thumbnail of user aleshah7
Massachusetts
1 review
30 helpful votes
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September 14th, 2021
Verified purchase

WORST EVER. I ordered a package from them since the 6th of October, it said it would've only took 4 days this is going two weeks and still nothing. I decided to send an email to help center they're saying it was delivered to the carrier facility. I contacted the carrier facility, they're saying they haven't received anything from fashion nova. It's crazy and foolishness. This was my first time ordering and I will not be ordering anything anymore. Really bad experience.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user tm493
Arizona
3 reviews
1 helpful vote
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December 5th, 2021
Verified purchase

They have the worst customer service (which is pretty much NONE) no telephone number to call. They don't refund you when you return and they want to force you to take a "gift card" instead of your money back.

The took 3 days to even process my order and it said my order would arrive on a certain day but because of how long they took, it was pushed back 4 days causing me to miss my entire order because I had to leave to head overseas for work. An order that should have taken days to get from CA to AZ has taken nearly a month and who know when it will arrive because now i am out of money and without the product. They Do not care! Do yourself a favor and just shop with Shein.

Tip for consumers:
Avoid them. Just shop at Shein, your items will arrive faster, even coming from China.

Products used:
Shoes

Thumbnail of user gabb
Barbados
1 review
7 helpful votes
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November 27th, 2018

It's been over two weeks that they said the would refund for an order I made since August, 2018 which I never received. It's November almost December they have been ignoring my emails and have not honoured their word to refund me. They are unreliable in their delivery and even more unreliable when it comes to getting your money back.

Thumbnail of user zelandiag
Pennsylvania
1 review
0 helpful votes
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February 17th, 2022

Be careful, I order something's and the company confirmed not shipped to me however no refund, store credit or sending the items were approved. They simply stated that I can not receive a credit because of timing of claim Definitely not ordering
Anymore or recommending to anyone. A reputable company will at least ship the items ir provide restore credit as this was their error.

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Thumbnail of user trudianb
Maryland
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

For all the years I have been buying at Fashion Nova, I have never had an delivery issue until August 30,2022, when it said my package had delivered, but yet nothing to show. I have a camera on my front door. It shows no one drop off any package much less to be stolen. I am so disappointed I reach out to fashion nova and they write me back to let me know I should go check with my neighbors and report it to the local police station. They didn't even care to re- send the items they just took my money and was satisfied with what they are doing but they took the wrong person money cause I am not letting it go. I am afraid to order anything else from them because they took your money then say your package delivered and no trust came from it. That is why these carrier services that they are using constantly stealing the packages and Mark delivered because these shipping Companies are holding them accountable for these stuff.

Service
Value
Shipping
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Thumbnail of user jessicas2268
Massachusetts
1 review
2 helpful votes
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August 25th, 2021

The customer service delivery of Fashion Nova is unacceptable. I made a recent order and purchased matching outfits for a birthday party and paid for expedited shipping. Unfortunately, the package came three days after the expected delivery date. This resulted in me purchasing more expensive outfits for the occasion. I asked Fashion Nova to provide a full refund as it was the COMPANY'S ERROR of late shipment and they explained to me they are unable to process my full return. But, yet, they provided the refund for the added shipping cost made. Given that I had to spend money elsewhere and I am not a frequent shopper on Fashion Nova, they still did not provide me with my refund. This was such a disrespectful response. I would encourage anyone who is reading this to not buy products from this store. I do not like the fact that you are unable to receive your money back and instead, get store credit? Just terrible experience.

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Value
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Thumbnail of user nothandos1
Kenya
1 review
1 helpful vote
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February 20th, 2022
Verified purchase

To be honest 1 star is too generous for these guys because I ordered on 24 January and it's 20 February and my order still hasn't arrived. They said 7 -10 days and it's not here and I sent a message to the customer service and its useless too cause they didn't respond at all and it's been days. And they're estimated date keeps changing yesterday it was 9 march today it's 10 march.

Service
Shipping
Thumbnail of user mg825
Virginia
2 reviews
19 helpful votes
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November 15th, 2020

Fashion Nova has a no refund or replacement policy on their shipments when they chose the carrier (LaserShip) to ship it. They said they will help resolve the issue but that has not happened, they won't even respond to the email (only way to contact customer service). Why do they continue to use a carrier that has such bad reviews. It seems that they don't care about there customers satisfaction, only the money. No one has money to lose at a time like now. Beware of the fine print. Most often times, we forget to read it.

Thumbnail of user princetamera
Washington
1 review
2 helpful votes
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February 13th, 2024

I ordered 113.00 worth of clothes 3 months ago and never received it. Never got to speak with a real customer support. It's a Scam and they don't want to Refund anything 😭

Tip for consumers:
I have read reviews about this same company and everyone say that they never received a delivery of there Order.

Products used:
I ordered Clothes 113.00 dollars worth and never received them. Or never received a refund!

Service
Value
Shipping
Returns
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Thumbnail of user keshiaa14
Tennessee
1 review
0 helpful votes
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December 31st, 2023

They have cute stuff don't send nothing back you will be stuck with shipping and don't return they will give you a gift card I didn't use a gift card to buy your products I will never buy anything from them again me or my family.

Products used:
No refund you will get a darn gift card and that’s not right. Money should be back on your credit card sad claim to be upscale and ain’t.

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Value
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Thumbnail of user ikeah
Massachusetts
1 review
5 helpful votes
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July 22nd, 2021
Verified purchase

Their shipping process is the worst. This is the second time this has happened with me. Shame on me right.! I've paid for expediting shipping ($9.99) and my items never came twice. The first Time it took them about eight months to give me a full refund. Like I would really like to know what is going on with them in their warehouse. They have given me the runaround told me that it was FedEx or UPS's fault that I haven't received my item when clearly the shipping label has been made and it is still sitting in their warehouse in California somewhere.

Tip for consumers:
Na

Products used:
Na

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Value
Shipping
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Thumbnail of user rezvans
Australia
1 review
6 helpful votes
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March 17th, 2023
Verified purchase

I have been a customer of fashion nova for many years, my last purchase from them never arrived where they claim that my package was delivered but the email indicating that they left my package behind the door in a safe place with They didn't send me the photo, I just received an email saying that my package will arrive that day and I didn't have the delivery email. No one answered me, their customer service is very bad and I lost a lot of money for nothing

Tip for consumers:
Their customer service is weak and they are not responsible for unsent packages

Products used:
Dress, shoes

Service
Returns
Quality
Thumbnail of user teek13
Virginia
1 review
28 helpful votes
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January 2nd, 2020

I wish I could rate them 0 stars. I spent $150. Returned most of it because it was either damaged with black ink or too small. They charged me $8 shipping to return. I paid. Almost 2 months later they're telling me I never returned anything and they can't track it, but I followed their online return procedure AND paid for return shipping. I am not happy with them. They are very hard to get in contact with AND only seem to respond to emails with pre-scripted responses.

Thumbnail of user aprils82
California
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

First of all my items were late then the delivery man didn't deliver my items he came to my apartment and left with my items…It's on camera…I contact FN they told me they're sorry for my frustration but my items have been delivered and check with a neighbor! We are talking about $200.00 worth of clothes!

Products used:
I never received my items!

Service
Shipping
Returns
Thumbnail of user evel48
California
1 review
48 helpful votes
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November 9th, 2020

They blow your phone up every time you visit the site. They want you to use the code but then the system removes the code and you are charged full price. They do not cancel orders and they do not make any modifications to your order even if it's seconds after your receive confirmation emails. You have to pay for returned. This happened to me multiple times. Lame and I will not shop here anymore. Spend your coins elsewhere ladies. There a more plenty of other options on Instagram I can give links if you need.

Thumbnail of user vondas23
Florida
1 review
6 helpful votes
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November 23rd, 2022

Order #*******
This company do not have a phone contact, you can only reach customer service through emails. I paid $97.79 for an order and was refunded only for the rush shipping because the the was supposed to be delayed,I never received my order.I reached out to customer service through email several times and kept getting repetitive messages each time,I was ensured that I would receive an refund within 10 business days and never received it.Please do not order from this company.

Tip for consumers:
Don’t trust this company

Products used:
Didn’t receive product

Thumbnail of user nathyj
Maryland
1 review
10 helpful votes
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June 21st, 2022
Verified purchase

I purchased two items it's been a month, I never received it, I called, they told me to write an email, I did, two days later they sent a message saying that their mailbox is not being monitored and is unable to receive mail. When I track the package it's NOT even moving, they don't pay any attention to the package once they send it and get their money. I am very frustrated, I have been reaching out for almost a month now. Horrible! I won't never buy thing from here.

Thumbnail of user shabbyb
Hawaii
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Worst customer service team I have ever had the displeasure of working with. First they refuse to add a discount code that they sent me to use even though I contacted them the same day that I made the purchase. It was an honest mistake on my part since I thought I had already applied the discount code. They would not honor the code and after having reached out to them about it, they delayed my order from reaching me in time for a wedding that I bought the dresses for in the first place. I have to wait an entire month for my order simply because I reached out to them about adding my discount code. How pathetic to be such a big company yet so petty and disgusting. I am appalled and will NEVER buy anything from this sh** company again.

Tip for consumers:
Don’t expect any help from customer service after you have given them your hard earned money. They don’t care about you.

Service
Value
Shipping
Returns
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Thumbnail of user kingax
Poland
1 review
1 helpful vote
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January 16th, 2019

I purchased 5 pair of trousers - I was waiting for them 2 MONTHS! It is worse than Aliexpress!
When I opened the package I found out that not everything was delivered and they didn't even consider to send me an email about it!
After that I tried my trousers on and you know what? One of these are way to big for me, probably two sizes bigger, but others are too small! Quality is the cheapest and one of the worst. What is more - it doesn't even look like it did on the website!

But what is the worst - they don't want to give me my money back! This is the worst customer service I have ever experienced! Do not trust all of these fake comments!

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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