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    Fashion Nova

Fashion Nova

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Overview

Fashion Nova has a rating of 2.5 stars from 14,411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 22nd among Women's Clothing sites.

  • Service
    805
  • Value
    747
  • Shipping
    797
  • Returns
    730
  • Quality
    716

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
486
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How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

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Top Critical Review

“Pissed customer”

Karen R.
11/7/24

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

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Reviews (14,411)

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Reviews that mention popular keywords

fashion nova (4881) customer service (1944) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user vanessadenecker
South Africa
1 review
1 helpful vote
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October 4th, 2023
Verified purchase

I ordered 2 dresses for an occasion on the 18/08/2023, till today /05/10/2023 I still do not have my order. Will never order from them again and now they deliver to Post office and not physical address. I'm so not happy. Will order from shein is much much better.

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Value
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Returns
Quality
Thumbnail of user donnab418
Vermont
1 review
0 helpful votes
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July 2nd, 2018

I've been a long time customer and purchase clothing from FN more than I do in real life. It's easy to navigate, and they offer tons of clothing you can't really get anywhere. Customer service is excellent too, I've never had a problem. Every process on their site is pretty much no-hassle.

Thumbnail of user brennag2
Indiana
1 review
4 helpful votes
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November 3rd, 2018

Absolutely a $#*! business. They've given me nothing but trouble trying to get a refund for a stolen package. Don't trust this place, their phone number isn't even real. There's no team members on their "24/7 customer service" line. This business is a $#*!ing joke and I won't buy from them again.

Thumbnail of user ramonap12
California
1 review
0 helpful votes
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November 8th, 2017

Been ordering here for a very long time now and pretty much, what I love was the assistance in getting when I encounter some problems because I admit that errors and problems cant be avoided but I'm super glad that fashion nova is doing their best on their end. Would love to order more on this site. Two thumbs up!

Thumbnail of user tiffanim2
Georgia
1 review
3 helpful votes
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October 3rd, 2017

I have paid for 1 business day shipping two times over the past month. The first order took 4 days. I emailed customer service about refunding my expedited shipping fee, no answer.
I placed another order, next business day shipping. It's been 3 days and the order has not been fulfilled or shipped. This order was over $130.00. Of course, no one will respond to this email either. So now, I am out $130.00 plus dollars and can't get a response. Absolutely horrible. The clothes are cute and unique, but you are taking a gamble with your money every time you order from here. IT IS A SCAM.

Thumbnail of user moniquea15
Washington
1 review
0 helpful votes
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January 7th, 2018

They are indeed functional and useful that everyone would be happy to order one, including me! They are very fashionable also, not just providing protection from the harsh weather but also serves as a fashion material for anyone to use. Really handy, even though shipping can take up to 4 days and if luck is on your side, you can have it in just 2 days. Good luck in ordering!

Thumbnail of user rubyn12
Connecticut
1 review
0 helpful votes
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January 5th, 2018

This is probably the best fashion site there is not up-to this date and I can say that they are doing a great job holding their throne. Two days ago was the 4th parcel of mine that arrived in 2 days, just as promised so I dont have any shipment problems with FN since it can be resolved so easily.

Thumbnail of user christinam131
California
1 review
0 helpful votes
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August 30th, 2017

My mum and I are setting off to a birthday party one week from now, yet I don't have a dress to wear, so we chose to scan for an apparel site who has a decent quality and quick conveyance. As I looked, I discovered this Fashion nova attire site, it was so excellent at incredible costs. Since it's was exceptionally moderate we acquired no less than 5 distinct dresses. 2 for my mum and the rest is mine. Two days after we got the bundled. I was energized in the meantime apprehensive if the dresses won't meet my desire. To make sure you know, it was completely wonderful! The fit is flawless, and the material surface so smooth.

Thumbnail of user natalijaz
Latvia
1 review
5 helpful votes
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June 13th, 2017

Don't trust them!
I ordered items for over 300$ had to receive it in about 5 days. But it's been already more to a month!
Stole my money and sent me nothing.
Never again!
And IF you comment negatively on they page they delete it!
Should take them to the court! Fraud!

Thumbnail of user sandral137
California
1 review
1 helpful vote
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August 26th, 2017

My boyfriend urged me to buy new clothes since what Im wearing are always the same. He told me that it is better to order from online shops. And here I am, making a review of my experience. So I ordered a total of 5 items. 3 designed shirts and two dresses for formal occasions. I was surprised by their prices which are really cheap, at least for me. Their shipping wasnt delayed and got my item on time. Looking forward for my next transact.

Thumbnail of user michelled156
Iowa
1 review
0 helpful votes
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September 19th, 2017

I usually don't wanna expose my body when going outside but I cant resist it because fashion nova has so many great deals! Their skirts were conservative and elegant at the same time. I have spare money in here so a while ago, I decided to browse fashion nova's site and look for another great skirt. As usual will be expecting it to arrive in the next two days. Exciting.

Thumbnail of user genevievem9
Arkansas
1 review
0 helpful votes
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September 18th, 2017

Probably, the only thing I'm watching out. Sorry for being completely biased but, I prefer new ones than older ones. I literally surf fashion nova everyday to spot some new and great deals. Am I addicted though? Well, regardless, i have been ordering a lot of stuff from them and I'm really happy with all of it. 2 day shipping was also a bonus. Check 'em out

Thumbnail of user martaw6
Texas
1 review
0 helpful votes
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September 21st, 2017

It's really hard to choose what select to order here in this site... because the items were all beautiful! I ended up choosing and ordering only 3 from 17 of my interests. When the three items arrived after two days, i checked them and they looked entirely like what's on the shop. They never lie, brilliant!

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Value
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Thumbnail of user lorraines56
New York
1 review
0 helpful votes
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December 21st, 2017

My best friends loves fashion like me and Im sure they will be happy with my new discovery! Fashion nova makes shopping easy by shipping items in just 3 days! This was really true and as an evidence, I got my ripped jeans in Thursday as I have checkout on Monday. A quick shipment is always love. FN is unbeatable!

Thumbnail of user jessicas310
Oklahoma
1 review
7 helpful votes
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December 8th, 2017

Yep, they took my money. I thought people were overreacting but it happened to me. They kept giving me the same answer despite specific questions in my e-mails. Looks like no matter how much they care about money than professionalism, all that hard work stealing money won't matter when someone win's a lawsuit taking it all back. Good luck Fashion Nova, you $#*!ed with the wrong girl.

Thumbnail of user clairer13
Namibia
3 reviews
8 helpful votes
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December 8th, 2017

I did some Black Friday shopping on the Saturday and 10 business days later no tracking info. Nothing but automated messages being sent over and over to reply to my actual emails. If this company has grown as much as they say they have can't they afford actual customer service representatives? This whole situation is ridiculous, no one is actually responding to customer concerns. They've lost a loyal customer because I will not be spending anymore money with them.

Thumbnail of user angelaa97
Michigan
1 review
0 helpful votes
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November 3rd, 2017

Clothes are exactly like in the photos on this site and stunning accessories. Would definitely order again, I really love on my order from Fashion Nova, incredible price, 60% discount for first orders and goods of exceptional quality that makes me very happy with Fashion Nova. Super fast delivery. I order 5 days earlier than eta provided by this company. Amazing! I have twice experienced with them.

Thumbnail of user natashac62
Texas
1 review
1 helpful vote
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December 29th, 2018

I buy most of my clothes out of FN on sale. The deals are so cool and it helps in my budget. Plus the quality is never compromised. You should try using some discount coupons or tags from influencers to get a greater deal from the sales items. Be thrift and wise.

Thumbnail of user kristenw34
New York
1 review
1 helpful vote
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February 18th, 2018

I worry less about my wardrobe over the last few years but now, I often get invited by a lot of friends to some occasions that I cant say no so, fashion nova is the site that I only trust when it comes to turnaround time and money. They deliver items very well, usually around 2 to 3 days which is perfect for me and my kids.

Thumbnail of user natashac36
Illinois
1 review
1 helpful vote
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February 10th, 2018

She is entirely right that even beginners when it comes to online shopping can use FN (This is my second time ordering. With just your card or maybe a paypal account, a dress can be delivered straight at your house in 3 day tops! Will not ask for more and I need to thank my co worker asap for this.

Thumbnail of user nicholel94
Virginia
1 review
4 helpful votes
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January 3rd, 2023

I purchased a few items but the size showed up differently after it was processed. Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn't even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own. All you will receive is automatic messages and excuses.

Tip for consumers:
Don’t expect to cancel or change anything once it goes through, even if the order hasn’t been processed. They want you to send whatever you bought back after you get it at your expense. The customer service is the worse.

Products used:
Dress

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Value
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Thumbnail of user bellem8
Pennsylvania
1 review
1 helpful vote
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July 8th, 2018

The packaging was the cutest and the dress fit perfectly. For it being my first time ever in ordering anything of clothing online? I am so happy to say Id definitely order from here again. And the prices are very much fair.

Thumbnail of user albertoo38
Florida
1 review
13 helpful votes
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August 5th, 2022
Verified purchase

Ordered a dress and when it was time for me to receive the dress the, Laser ship company who Fashion Nova uses, says the Driver said he delivered it to our home but in our cameras never shows him at our home. Contacted fashion nova and they said that there's nothing they can do. They didn't want to send me another dress or refund us the money. They have very poor customer service! They sure lost us as a customer!

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Value
Shipping
Returns
Quality
Thumbnail of user blanches7
Texas
1 review
1 helpful vote
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November 27th, 2018

I'm loyal and proud to say that I've never doubted this company ever since. More than the money, they make sure that every women is empowered. I had been a huge fan when they started creating a clothing line for plus-size women! So much respect for FN!

Thumbnail of user sherylb50
Alabama
1 review
1 helpful vote
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November 14th, 2018

This was my very first time using the online store and despite some of the reviews i did read based entirely on my own experience it was great, I had no problems what so ever and 3 days later as stated in delivery I have receive my beautiful dress and I'm extremely impressed. I would personally use again and recommend to a friend. Thank you FN!

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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