The interface is clunky and would take more time than it's worth to get used to. Small font can't be changed. Unreliable service, particularly sending fax via email. Worst of all, trying to cancel is a chore. First you have to hunt around to even find the right page that gives the cancel option. After that you jump through hoop after heep furniishing ID information and in the end the cancellation is not completed but you are transferred to live chat.
Wait for live chat to start. Explained I wanted to cancel my account. Reply was I was connected to sales and they needed to transfer me to support. Get support and go through all the same questions again plus a few more. And then... instead of canceling they makes a sales pitch to keep me as a customer. I had to be firm and insistent almost to the point of rudeness to shut down that process and get them to agree to cancel.
Waste of time.
Live Assistance Chat
Status: Connected
Cjones: Hi, my name is Cjones. How may I help you?
Me: Please cancel my account
Cjones: You have reached the sales team
Please stay online while I transfer you to support.
Cjones has disconnected.
Bran: Hi, my name is Bran. How may I help you?
Me: Please cancel my account
Bran: I am glad to help you. Could you please provide me your fax number and the last 4 digits of the credit card on file for verification?
Me: xxxxxxxxxx
Me: I dont remember which credit card I used.
Bran: You can login to your online account, click on billing and under update credit card information you can find the last 4 digits.
Me: Please stand by. I am logged in. Will retrieve the number.
Bran: Sure.
Me: I dont see any tab or menu item marked billing.
Me: I found settings and it has all my infor but nothing about the credit card.
Me: Here is the page i am on
Me: https://secure.fax.com/MyAccount.serv
Bran: Just a moment.
Bran: No worries.
Bran: Could you please provide me the email address and zip code on file for verification?
Me: *******@xxxxxx.xxx xxxxx-xxxx
Bran: Thank you for providing your information. Please give me a moment while I pull up your account.
In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with faxing or billing
7) Dissatisfied with quality of service
8) Too costly
Me: 1
Bran: We'd like to keep your business, I can offer you a discounted monthly fee of $2.95 per month.
Bran: This plan includes 20 pages monthly and extra pages are just 25 cents each. There is no contract and you may cancel anytime. Shall I switch you to this savings plan?
Me: No thank you. PLease just cancel the account. I need to get going. Can we please wrap this up.
Bran: The monthly fee is $2.95 and you can also use it as a backup number. Please remember once this number is closed this offer won't be available.
Bran: Your number will be reassigned and you will no longer have access to any new faxes sent to you at this number. Would you like to keep your number active with the discounted rate?
Me: Brandon, I appreciate you're being a good salesman but there is nothing you can offer me to change my miind. PLEASE just cancel the account now.
Bran: OK, I will go ahead and cancel your account.
An e-mail confirming that your account has been canceled will be sent to your registered e-mail address. Is there anything else I may assist you with?
Me: No. That's all I needed. Thank you.
Bran: Thank you for contacting online Fax support. I hope you found our session helpful. Goodbye and take care.
Bran has disconnected.
Ected.