Overview
The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
I don't like not being able to see the rate. Instead, you trick people into talking to certain mortgage companies and my phone rings off the hook. Let me make that decision, after I see the rates. What a sad game.
I thought I would e been directed to a website with this "program" explained and find out the qualifications. All it did was show me who I can refinance my home thru. Waste of time. I could've done that on my own. And now y'all have my email and number so u can harass me.
The "grab your attention" line states you can see if you qualify for this program. But all you do is send me to a bunch of lenders who can't match my loan rate but want to offer "other" stuff that doesn't make it any better. Why can't you just say "this is what you qualify for and here is how you get it"?
I just want to some how purchase a home and move out of my cousin's home. My purse was stolen and over $******* Indians were used from what was in my car. I do, however, have the Lexington Law firm working on this. Only God knows the outcome.
This was supposed to tell me that I qualify or not for the government assistance program lowering our mortgage $350 a month. This is a ploy to give lenders leads that they probably pay this company for. Dishonest. You could have advertised straight forward and had a client for life. Terrible
This was misleading. Article read one thing and clicking on link takes you to putting in information and ending up being called by dozens of lenders. This is become annoying and whoever is paying you for this service is not going to get their money's worth eventually further down the road.
I haven't received service, yet and this survey came up. So far, it's just the survey, then my phone started ringing of the hook, and the list of lenders came up, but no quotes, rates or data to say I qualify for anything. I guess they're trying to catch a conversation with me, instead. So, not really a fan of this process. So far, no email giving me result if I'm qualified for this federal program for discount, just my phone ringing off the hook and a bunch of voice mail.
Your service is no different than any other lender clearinghouse… All you do is collect information and pass it on to others, so that we can be bombarded with phone calls. Instead, why don't you just provide us the information upfront and let us decide who we want to talk to?
My experience has been rewarding truly your lenders are really professional and quick super nice and helpful. Thank you for making this first time buying experience a breeze. So appreciated. I give you a platinum star!
This was to see if I qualify. I should have been asked if I am ready to receive calls from lenders. Or at the very least, my preferred method of contact. EXAMPLES: by email/ by text/ by call. Would be more helpful then.
Thanks.
I am already working with 2 mortgage companies. Don, t need another! Need to know about a gov, t program to save $ as you stated for the get go. If that is not the intent then please don, t both calling. Tk u.
Don't like the sneaky way your ad is presented. Starts with remarkable promise that I could not verify. Misleading 'bait' that invites me to check to see if i qualify then does not proceed unless I give you my complete, personal information. Definitely misleading.
I am just checking rates I already have a closing date for my loan. This conversation started as a free home fixing up or renovation for my property I buying. Stop trying to scam people. Thanks and don't contact me!
I just started. I don't like to be forced into anything or hounded by mortgage Co. Day after day or night after night. I know how much my property is worth & my husband and I have been paying on it since 2013. I Don't want to refinance & go back to a 30 yr. Payment Or payments for the full original loan amount. Again NO HOUNDING!
I am facing a separation/Divorce and will have to buy her out! We've been married since 9/23/1980 and she said she's just not happy! I don't get I've never cheated on her and physically harmed her? I don't get it I just moved here in June of two thousand twenty?
My experience so far with this has been excellent.
I'm in a very taught
Situation right now!
I have applied with different companies but only damaged my credit more, and making it more difficult for me!
I really hope I can get the assistance that I need.
Thank you beforehand, I hope something can be done,
I was simply asking for information on a home mortgage loan on our mobile home, but apparently my name was given to many many lenders. I sincerely hope that is not shown as a hard inquiry on my credit report I had not actually placed an application at this point without knowing interest rate and terms.
Someone called immediately but before we got into discussions I asked if living in an rv full time qualified and found out it does not. I would rather have emails to start instead of phone calls. Just to see if it warrants a call, which it did not. The lady who called was super nice, she didn't know the answer so she went to someone who did immediately instead of dragging things out and wasting both of our time.
Long story - I thought I had a 30 year regular mortgage - I found out within the last two years that my friend of several years at the bank did a LOC that was interest only, variable rate. The bank that this was done with was bought several days later. Now may credit score is very low - credit card debt from changing everything in order to pay LOC. Need to refinance but don't see anyone willing to do it. I have NEVER been late or missed a payment. I need a fixed rate to keep payment no higher than 500.
Ive been provided the name of a lender and phone number via email.
It was quick and easy, now let's see if we can save money. My guess is that with rising interest rates refining will cost us more money, and like my wise father said if it sounds to good to be true there is a chance he is right. I'm waiting for that call.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members