Find A Mover

Went through Find A Mover to organize a removal of a piano. Was given a business name Diamond Movers who quoted $250 but had to give $100 deposit up front. They got to the premises but got there with the wrong trolley and couldn't move it. They said they would come back the next. Never turned up, not even a phone call. I called them the following day and was then told it was to heavy for two people but they would go back with extra people to move it. But then they said the price is more. After questioning the 2nd quote, they said I had given them the wrong infomation. Well, it did say on application the weight was only an ESTIMATE. After talking to the manager I told them not to worry about it and to return my refund. They refused because they said I gave the wrong infomation again. After a couple phone calls, we agreed with 50% refund. 3 months later, still no refund. I've sent numerous text messages with no reply. Find A Mover should monitor who they have on their list. Regarding moving the piano, went through another company called POWELL PIANO REMOVALS who offered the same quote with only 2 workers and had no trouble what so ever. Definitely recommend POWELL PIANO REMOVALS.

As a service provider (removalist) Find a Mover has been a terrible experience and I strongly caution other removalists against using it.
-In a typical day the majority of leads are single items, people who are 'flexible' and people who openly admit they are just after a price. If you pay for 30 leads it is very hard to even use them in a month. If you are an owner operator you'll struggle to bolster your schedule with this site. If you have multiple trucks things will look even worse.
-When you decide to take time to respond to a lead, you send a quote and there is absolutely no indication whether your quote is viewed by the customer. Seemingly there is no way of the potential customer to respond because from 30/30 leads I did not receive a response.
-Beyond not responding to quotes through the system, most enquiries on Findamover do not answer the phone or SMS messages either. My own quoting system shows me when emails are open and the vast majority do not even open quotes.
-One enquirer that did answer the phone rudely responded that they were sick of being 'spammed' by removalists and went with another firm. Perhaps this is the kind of attitude of a person too lazy to call up for quotes the traditional way - the whole world revolves around them.
-Interestingly in the small print Find a Mover claims they give enquirer details to up to 7 different companies. A google review from Tony Featherstone indicates the actual number may in fact be more.

Perhaps this site might work well for undercutting, uninsured cowboys that can give cheap prices. I experimented with pricing based on various rates from my standard hourly and m3 rates, to breakeven level pricing and had no success.

I would highly recommend any legitimate removalist stays away from this site. Leave it to the cowboys and let the cheap customers get what they're willing to pay for.