Truly horrific experience and a waste of money. Please do NOT believe the slick reviews and marketing. I received terrible service. Yes, the slapdash resume they produced definitely looks more tailored than my original one but it is not worth anything like $600 (I think the woman who did the work probably spent a total of 90 mins plugging in key words and revising the format). It will have to do until the happy day I find a professional who is TRULY interested in working with me to create a good resume.

Here is the background story, I am an IT professional earning good six-figure salaries. All of my job offers for the past couple of decades were from resumes I developed. I was looking to improve the quality of the resume and hopefully enter a new stage in my career so I contacted this company and everything (initially) was fine and dandy.

Then the disaster occurred. They paired me with an old school writer, heavy handed and condescending, whose methods were better oriented to the 1980s hiring practices than anything currently used in Technology. When I requested a new resume writer, who actually was familiar with IT and had worked with other IT professionals, they assigned a new person (took over a week) who again knew NOTHING about Technology (she asked 'what is Linux?' - Is she not able to do a Google search?). At the first meeting with this individual, she complained that she had to take on my resume, implying that her other clients were her 'real work' and mine was just an hassle (nice customer service).

This woman was disagreeable and not interested in putting any effort into revising my resume. My impression was she was trying to get rid of the work as soon as possible. When I asked for revisions (that I had been assured by their customer rep would be forthcoming - see the email, below) the writer made it clear she had no intention of revising the resume - and so they transferred me to a THIRD person.

This is what was promised by the customer rep:
"While our website states a 1 week unlimited revision period, we do not limit you to just 1 week. Your writer will work with you on any edits/revisions until you are 100% satisfied with your resume. Your writer will also be very responsive during your writing process and you will be in communication with them throughout. Once you have received your first draft, you may schedule another phone consultation with your writer to discuss any revisions that you would like your writer to complete."

This is Completely and 100% untrue. They were not responsive. They were not interested in my satisfaction. There was only one phone consultation and it was so unpleasant that I wanted nothing more to do with this individual. Very disagreeable experience.

They also promised lots of additional material that would help me customize my resume for specific job positions. The one page PDF they sent was a joke. It had text like this (and this is an exact copy of what they sent): "The title is your target position; change it as needed based on job posting. These are three subtitles or three major keywords/core competencies under the title; change as needed." This is information you can find anywhere on the Web, there is nothing new or helpful here.

If you are very young, starting off on your career, and you have money to burn, then perhaps this company will help improve your resume. HOWEVER, if you are a professional, with an established and successful career - BEWARE, this company is as close to scammers as I have ever encountered. I am sharing this review widely to prevent other people from being burned.