This is the worst company I've ever done business with. I ordered a pro-form treadmill from fingerhut on 3/18/2020The process was quick and my treadmill arrived 3/26/2020. I put the treadmill together and once I took the cover off of the display console screen I noticed it was broken. I quickly called fingerhut and a representative informed me that I would receive a new display console in 7 business days. I called back on 4/23/2020 to see why I haven't received anything talked to representatives the First Lady informed me that I couldn't get another one because the treadmill was discontinued. Wow right and was told I could ship the treadmill back (at me own expense which is $110) and they'll refund me now at this point I've already paid them over $700 and only had a $50 balance. I express how BIG of a inconvenience that is to me that a company sent me a broken item was dishonest about sending me a replacement item and now is telling me to ship it back with my own money is completely wrong and all she offered was credit and gift card which I informed her I didn't want because I wouldn't be doing business with this company again somehow the phone disconnect and that happen with several other reps which was frustrating. Now I know customers can be rude and aggressive but I am not one of those customers. I called back 4/27/2020 i called and spoke to two different reps and had the same thing both time which was clearly not a coincidence I decided to called back and ask to speak to a manager without giving any information but my name after being hold for only god knows how long I was able to explain to a manger the situation she completely understood my frustration including the fact that I paid them over $700 before my first payment was even due and she told me I would be receiving a call from the shipping company within 3-5 business days when I asked for a email confirmation I was told they don't send those which was odd I said ok she thanked me for my patience and that was that. It's now 5/08/2020 I've received no call from the shipping company and when I called fingerhut to speak to a manager I was told they will follow up with shipping company and give me a call which at this point I don't believe them you have 60 days from the moment you purchase your item to return it to get a refund and this feels like they're just pushing it off until then. Do not spend your money with this company