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I've had a bad experience with Fitbit ionic. It cost €340 so steep financial investment to start off with. My first watch had to be returned due to GPS malfunction. Second watch died after the warranty period expired. An offer of a 35% discount if I buy another Fitbit makes no commercial sense in light of the initial economic loss and the additional investment in a new watch. I'm cutting my losses and moving to Garmin.
Love my Fitbit Versa, but the watch face came off just shy of having it for 2 years. Called customer service and all they would offer is a 25% discount on a new Versa 2. Purchased a new watch, but had to call and ask for the 25% to be refunded. I have made FOUR calls to customer service and I can't get a straight answer out of anyone! I haven't received a confirmation of my purchase, not a single email about the 25%, shipping/tracking info... nothing! My credit card has definitely been charged. Awful customer service! May have to get an Apple Watch instead.
I've been using Fitbit for almost a year. I was at my goal weight months ago. My versa 3, and previous versa 2, both have a habit of pausing during workouts. This causes my calorie count and exercise time to be wrong, also it loses my heart rate when I sweat. I'm now at a stage where I am trying to build muscle so I don't look so skinny. Fitbit is only good for losing weight. I get no answers to questions in groups, little to no calorie count for weight workouts, and it constantly reminds me to get my steps in even though I have disabled it in app.
I recently purchased the Fitbit Sense. After 3-4 weeks, my Fitbit suffered physical damage not by my own fault. I was extremely disappointed to discover that the 1 year warranty does not cover accidental damage. To make things even worse, the company does not even offer repairs! I have had a terrible experience with Fitbit; and do NOT recommend any of their products. With the price of this product, I would have been better off spending the extra money to get an Apple Watch, whose customer service never fails and who have a REAL warranty.
Worst customer service ever! I have been waiting almost one month for my replacement of a brand new fitbit verse of 4... These errors are because customer service does not communicate nor do they read emails. They do not refund money and they do not offer expedited shipping... I've had issue after issue person after person. It's absolutely ridiculous... Still waiting as of today. I had my fitbit one week it started acting crazy, they asked me to send it back and then I was supposed to get a replacement. I sent everything back in the 1st initial return. The 1st thing they sent me back was just a fit bit face in the wrong color. Then they refuse to send me anything else until I returned that, even though it was their fault that they sent me the wrong product. This has been going on for almost a month... I have truly lost my patience with this company. I would never give them another dime of my money ever again..
Terrible customer service! After many years of being a customer and buying several trackers that fell apart as soon as warranty expires! Good luck in going anywhere with them! They care less about your loyalty or how much you had spent in devices! I called customer service, the call kept disconnecting while I'm on hold 3 times! They make it so you'd give up any good away! My advice, stay away and get an Apple Watch
Fitbit issued an update that bricked most old devices. They refuse to assist the customer claiming everything is out of warranty then offers a 35% discount. Why, so they can do the same thing again? Please!
Like design and long battery life. Has had 3 Fitbit Charge 5 since March 2022. All died within 6 months. Went thru all steps with customer service to no avail. Better to just buy a more expensive watch-fitness tracker of better quality.
Inferior product. Never stayed charged for duration of company claimed. Charge every 1 1/2 to 2 days if I am lucky. Hard to sync. EXTREMELY disappointed. Charge clasp has always been faulty. If you don't attach it at EXACTLY the right angle, watch is dead or weakly charged in the morning. Warranty is meaningless. Caveat emptor.
Someone needs to let Apple know they need to steer away from cheap foe
Reign labor, who can't comprehend issues, even though they speak English, and just read off a script as someone who purchased one can do. No value added with unique, non scripted questions.
Overview
FitBit has a rating of 1.3 stars from 451 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FitBit most frequently mention customer service, apple watch and heart rate. FitBit ranks 53rd among Activity Tracker sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members