FitBit

I am utterly disappointed in Fitbit and their products! I received an email to replace my Ionic last year. I followed the procedures and received my Sense replacement. I received the face and had to wait a few extra weeks for the bands in order to actually wear the device. I had to replace my band within a few months because the notch broke. A year goes by and all of a sudden the screen pops off. I did not hit anything or bump any thing but the face was just hanging on by a wire. I contacted support and they informed me that my warranty had just expired! I had to pay for an extended warranty in order to get the screen replaced. I did so because I actually like my Fitbit Sense! This happened in May. Here it is 3 months later and now my Sense is stuck in a reset loop. I followed the steps in the forum and even contacted customer service (who was very rude and condescending) and they tried to walk me through different steps with NO luck. I was informed by Thomas that I have to wait for the email to follow the steps on replacing my Sense. I get the email and get this...It's NOT in warranty so they want me to pay 35% off the retail price to replace the replacement! Also, to add insult to injury I contacted the extended warranty place that Fitbit uses, Square Trade, and they also informed me that I had to pay ANOTHER deductible to replace the replacement that was just replaced 3 months ago! If this isn't a money scheme I don't know what is! I am beyond disappointed in Fitbit, their products and their customer service (oh, I forgot to mention I was disconnected from the chat with Marie Antoinette before I called directly!) I was a loyal customer for several years (5+) and have owned multiple devices. After this year, I will NOT be purchasing another product from them!

I bought a Fitbit Surge more than 2 years ago and it has had to be replaced 4 times already. The wristband keeps peeling or straight up breaking at the root I have informed CS of this issue every time I called and now I can even see that they removed it from their shop. When I first asked the CSR why that was, she mumbled something about it maybe being Out of Stock. I was therefore very surprised when I asked to then get a replacement of a cheaper model (so, I paid for a £189.99 model, but because of its manufacturing defects, I was even ready to settle for a £149.99 model) thinking that because of the lower cost, this would not be an issue.

She insisted that she could only replace it with the same tracker (therefore, they do have stock of it).

Clearly, they do have stock for the product, but theyre not selling on the site. Why not? Could it be because there is a clear, known manufacturing defect with this product and that as a result it generates a loss in returned products? Thats my bet for sure.

I have been very cordial and respectful to this company even though my tracker died on me 4 times in a 2 year timespan, yet all they could offer me was to replace my manufacturing defect Surge with another manufacturer defect Surge. What a disappointment.

I am guaranteed to have to call again in 6 months to complain that, once again, my tracker has a defect.

The worst part of it is, the CSR I had on the phone even dared telling me that this was a one time offer that they would replace it. A one time offer? I would not even need this one time offer if your product was as solid as you claim it is.

What. A. disappointment.

Had THREE replacements of malfunctioning Fit Bits over the last few years. Fed up that my last was out of warranty with a band. Just bought a Swatch.

I recently (Nov 2022) purchased a FITBIT Charge2 to replace my old FITBIT Charge2. I have used my laptop (Windows 10) to access the FITBIT data via the FITBIT App. In attempting to setup the new Charge2 device on my latop (Windows 10), the setup failed. I contacted FITBIT and was informed that FITBIT APP NO LONGER SUPPORTS A LAPTOP (WINDOWS 10), THAT YOU MUST USE A SMART PHONE. According to FITBIT this support ended OCT 2022. I researched extensively this issue before purchasing a replcement Charge2...this information was not anywhere... FITBIT IS FORCING CUSTOMERS TO USE A SMART PHONE... I WILL SELL MY RECNT PURCHASE AND WILL NEVER USE A FITBIT DEVICE AGAIN...

FITBIT went downhill after I purchased my FITBIT Blaze. At first, it was great! It synchronized with my phone app. Then later I have so many problems that FITBIT officially left a bad taste in my mouth. I will no longer purchase a FITBIT, nor recommend them
Below are some of the problems that I encountered.
CALLS. My Fitbit used to sync to my phone and I would get notifications on WHO and WHEN I was receiving a call. Then it just STOPPED… The point where I kind of relied on that service, to just randomly no longer works… I tried all troubleshooting procedures only to dig deep in forums stating that FITBIT permanently disabled that service for my FITBIT…Why….?
SYNCHRONIZATION. Now, no matter how many times I try to force the sync between my Fitbit and phone. FITBIT will only sync when it wants too, deeming it useless
LOCK-OUT. My account would randomly log me out! I would get logged out so many times, that it became a nuisance to check the FITBIT App
APP. Fitbit made so many changes to the App that I no longer bother with it. So the intent of what I originally purchased the Fitbit for, has now become an expensive CASIO watch on my wrist.

Kept having to call CS only to never receive an email they said they kept sending. Terrible service. Been with Fitbit for over 10 years. Not anymore

They don't respond to call, don't call back as they promise, chats not forthcoming, giving email address knowing they don't respond to them.

Awful! I feel like I was scammed. Auto-renewal, without any communication via email or text, for a device I didn't use. Do NOT recommend.