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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
0
Negative
41
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user klisem
California
1 review
6 helpful votes
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October 24th, 2017

All of the other terrible reviews are true... Too easy to be real right? Yes, usually if it is too good to be true it is - Graphic designer tasked to make 2 logos for $60 - 7 days later, no logos and the designer/seller quit on me! Lol. I asked them to make some simple changes and they stated it was too much. Don't be fooled - there are some huge language barriers with the artists. Most likely they are just using some premade logos. These are basic designs that elementary school children could design if needed. Had to call my credit card company and dispute the charges, because once they refund you from the seller you CAN NOT refund your money from Fiverr. Thats where they get you! Your money is stuck in your Fiverr acount and you can't get it out! What a Scam!

Thumbnail of user agensi
Tunisia
1 review
16 helpful votes
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April 8th, 2016

This gig:

https://www.fiverr.com/bolla1996/create-personal-moz-account-valid-for-2-months

Just saved me for over 200$ I receive 1 Month Moz Pro account and Semrush account, I know that both offer 30 and 14 days free trial but I don't want to submit my credit card information,

Thank you Fiverr

Thumbnail of user vernh27
California
1 review
4 helpful votes
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April 25th, 2016

Bought a gig and did not pay $5, surprise, surprise. The work provided was amateur at a stretch of imagination. The language was weak and grammar was all over the shop. I laughed out loud reading it the first time. Seller took 8 days to complete a simple task and I asked repeatedly for changes to be done and was provided a non existent "revised" version.
Subsequent requests for a cancellation was only met with a refund of a third of the work, reason being that work had already been done. Writing to fiverr, they colluded with the seller saying that work has been already done, and it's the prerogative of the seller to refund or not.
Absolute sham job. Go to upwork.com where the standards are much better.

Thumbnail of user fatih.eguler
Florida
1 review
3 helpful votes
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October 2nd, 2023

Buyers please be aware! They made it so difficult and complicated of a simple refund and gave too many BS! For someone who already spent thousands $$$ on this platform and asking for a very small refund going thru this kind of treatment, I can't imagine what other people going thru. This company needs to shut down immediately and needs to be accountable for their actions. No wonder why people screwing this company across all online platforms. My advice to you is this RUN MY FRIEND RUN SO FAST!

Tip for consumers:
NEVER USE THIS COMPANY AS THE WORST COSTUMER SERVICE IN THE ENTIRE WORLD!

Products used:
Fiverr is a fraud and you please stay away from this company! They have promised a refund and told me that it may take 10 days and it's been a month now still talking too much BS! I'm so tired and gave up already. I will go to the County Court and will open a small claim.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilal
California
3 reviews
12 helpful votes
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March 19th, 2016

Terrible sellers and Fiverr keeps your money, even if you want a refund!

Got a problem with a purchase? Tough, no refunds. That is Fiverr's policy, any money you have paid can only stay on their ledger and be used for another purchase.

ABSOLUTELY NO REFUNDS are permitted.

Absolute swindlers.

Do not buy any product or service at Fiverr, and do not sell there, either.

Thumbnail of user milenas4
Illinois
1 review
5 helpful votes
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June 16th, 2018

They don't allow you to talk on the phone with seller. I ordered personal statement, resume and cover letter, the guy wrote it so terrible I didn't want to pay. They hide behind the rules and they do a terrible job

Thumbnail of user oscarg23
Tennessee
1 review
3 helpful votes
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March 26th, 2017

If for some reason your order gets cancelled they will give you credits not a refund to your original payment method.
The worst part is that in order to use those credit the next purchase has to be for the same amount of your credit in your account.

Thumbnail of user theresiar
Texas
7 reviews
3 helpful votes
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September 22nd, 2017

I can't believe all the negative info on this site. I have used a Fiverr editor, to edit all my Historical Romance Novellas, and a Cover Creator, to create all my book covers, which are listed on Kindle and Amazon, and their work has been superb! They are in my opinion very professional, and they absolutely know their craft. Don't believe me? See for yourself what they can do! Check it out on Amazon. My books are all listed on Amazon and Kindle. " A Light In The Attic," or "Under The Pecan Tree" by TB Riggs. P.S. Book Reviews are always welcome.

Thumbnail of user huongl1
Viet Nam
1 review
2 helpful votes
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June 4th, 2017

I used Fiverr for over 2 week and got 44$. Then i want to withdraw my money from my fiverr acount into paypal account. Suddenly, the Customer Service sent me a message which says my account has been disabled. Now i can't login to fiverr and get my money back! I won't never use Fiverr again.
I definitely would not recommend it to anyone!

Thumbnail of user geraldo90
New Jersey
1 review
2 helpful votes
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March 31st, 2014

It's too bad there isn't a mark for no star! This company is a scam and they will try and steal your money not to mention completely wasting all your time. I have a resolution conflict into PayPal, hopefully it is refunded and PayPal closes their account. They don't respond immediately and there is no way to speak with them via good old phones. They create emails hours after the questions are generated. HORRIBLE CUSTOMER SERVICE! Save your money and better yet save your time. Find someone else to help you.

Thumbnail of user johnu13
California
1 review
4 helpful votes
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September 17th, 2015

First of all, bad costumer service. Good luck reaching anyone if you have any issues. Second, buggy payment system. It's September 17 and I still have pending funds that should've clear on the 15th. Still waiting for someone to get back to me...

Worst of all, it's a competition for who can under sell themselves the most. People doing graphics in the US and or Europe having to have the same pricing as people who live in China and or India in order to stay competitive.

Thumbnail of user dannig1
Texas
1 review
6 helpful votes
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August 31st, 2014

I've been burned by them 2x. Once 2 years ago and I had a credit I was never able to redeem because restricted my account. I made anew one and the service I bought never came through. You don't get a refund either, they keep your money and give you a credit. I if you DO use them absolutely use paypal to protect yourself. They will fight it for you.

WHAT A RIPOFF

- There's no way to contact them by phone
- Their customer service sucks and they never get anything resolved

Tip for consumers:
Just dont, if so use Paypal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user unhappyc119
Canada
1 review
3 helpful votes
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May 13th, 2018

I just had the worst experience ever with Fiverr. Did this happen to anyone else I? After seller stretched me out 4 extra days submitting beyond amateur work, I cancelled the GIG (after I warned the seller of this). The seller went rage on me. He has been stalking me all social media, he sends me emails and has threatened to ruin my business. All the seller insisted on was a 5* review even though I didn't feel that to be true.
I approached fivver and noone has contacted me back. The seller got even more upset at one point I'm presuming after Fiverr contacted him.
This site is going to crash. It now has so many fake people posing as pros when they're not even close to it. It is misleading buyers. It's a site that promotes garbage quality work for dirt cheap pricing from 3rd world countries. Noone is tracking authenticity.
I'm done with fiverr.

Thumbnail of user deborahr58
New York
1 review
4 helpful votes
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March 26th, 2017

The switch and bait comes in where they post one price for the job and when you get in their advertising site and chat with them, WOW, the price sky rockets! I have ordered several different things from many advertisers on fiverr. The ones to really watch out for are people from foreign country's! I wasted 50.00 on having a website made, I kept ketching errors and having all kinds of changes even after it was finished. The designer was good to work with and changed what was needed! So, I got it on line and could never get it to take off, to start getting calls, so, this year I just had it removed! Most of the vendor's on fiverr are amaturs! You get what you pay for! As far as, dealing with support, some times they were helpful
And other times not at all? I hope this helps someone!

Thumbnail of user marks287
Panama
4 reviews
30 helpful votes
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October 1st, 2015

Of course it's good to get gigs for less than $100 but the customer service is beyond awful. I had a seller commit fraud and copyright infringement against me and I cant even cancel the order since the seller is given the option to deny the cancellation. So I have to PAY him for illegally defrauding me. Ive contacted support several times and no answer. It's been several days now.

MY ADVICE: File a PayPal dispute immediately to get your money back. Trust me when I tell you that Fiverr doesn't care about giving you your money back. Using PayPal to get your money back is your ONLY choice.

Thumbnail of user pjp91
GB
1 review
0 helpful votes
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October 11th, 2021

The start rating system is rigged. The company is structured in a way that when you are let down and when your order is not delivered, they force cancel your order and they do not allow you to leave a review. So no wonder all reviews are positive, because majority of the orders who would have got a very bad review, has been forced cancel and the money is refunded in return of you not being allowed to leave a comment or a review. It is totally rigged and fake. Do not believe what you are seeing on the reviews as they are structured to only publish good reviews.

Thumbnail of user dff4
Ohio
1 review
6 helpful votes
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May 2nd, 2017

I put an offer and specifically asked for examples of previous relevant work. Got 21 replies, 0/21 replies provided an example. WTF. I wasn't offering $5, I was offer an ongoing monthly contract worth hundreds to possibly thousands and not one person read the request properly. It was a short request too. No longer than this review.

Thumbnail of user aagamj
India
1 review
6 helpful votes
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May 22nd, 2018

Mostly because of buyers who want that someone work for them for free. They order first after getting the results they will just start the dispute as work not completed such that they get refund or either they will give the bad review.

Thumbnail of user shaung14
Germany
1 review
2 helpful votes
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July 4th, 2017

Had a freelancer put malicious code in my site. Either he or the unrecorded unrated WP plug-in he put in was full of malware my sites been offline for months and my business is literally in the drain now. Fiverr refuses to help more than a $10 credit, it's insane and they've ruined this business. Use upwork where they are vetted more thoroughly

Thumbnail of user lances29
California
3 reviews
7 helpful votes
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June 29th, 2017

I initiated a project with a seller on fiverr to design a company logo. The package included 3 revisions. After the 2nd revision the seller claimed the job was finished even though I did not approve what was delivered. I let the seller know he would be getting a bad review and credit card dispute if he didn't finish the job or refund my money. I gave him 5 business days to respond and didn't hear anything back until after I submitted a bad review and filed a complaint with fiverr. They sent me a generic response which had nothing to do with my situation. The seller begged and pleaded to have me change the review and promised to finish the job. After another 2 business days I filed a paypal dispute, at which point fiverr disabled my account which prevents me from communicating with them and the seller any further.

Tip for consumers:
Notice they have no refund policy, customer support line or chat.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rakeshk14
India
1 review
6 helpful votes
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April 23rd, 2016

I have was working as seller it took two years to get me to level two and they banned my account without giving any warning. Even terrorist are given time to defend themselves in court they just banned my account took my money

Thumbnail of user alc142
Canada
1 review
7 helpful votes
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November 29th, 2015

I would rate Fiveer as less than zero but they don't have that rating. We hired a supposed SEO expert for $250./month. Our phone all but stopped ringing. We asked him what he was doing; to supply a report. The report we finally got weeks later was a list of our key words with a note saying he did the work. We complained to Fiveer whose complaint department says we have to resolve it with their contractor. We ask over and over to refund our money as nothing was done but damage to our company. Round and round. Total fraud. We've had to hire a reputable SEO service to repair the work and actually do SEO activities. WARNING! RUN AWAY FROM FIVERR!

Thumbnail of user notgivingu
Massachusetts
1 review
5 helpful votes
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March 31st, 2015

This service is horrible. Used it twice. One paper was late and the other i was nailed for plagerism! Got an F! Not to mention the guy was a frigin stalker... emailing me and trying to friend me on FB. Not cool! Look around dont use use this place!

Thumbnail of user pitrashishm
Germany
1 review
6 helpful votes
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December 1st, 2015

If there had a zero, I would have given "0" rating to fiverr. It is such a website where buyers enjoy absolute freedom. If they please, they can pay you. If they don't, you have to provide them with quality work for free. Although, Fiverr takes charges from you, it is always in the side of your client. Clients can threaten you for giving a negative feedback and get more works from you for free at the end. If you complain to FIverr, they will refund the money to the clients without any verification and justification of your claim. I have lost at least $200 in total with my three works on fiverr.

Doing high budget work on fiverr is very risky. You may or may not get your money at the end of the work. Just work on FIverr and mail me at *******@gmail.com, if I am wrong.

Thumbnail of user beccyn
GB
1 review
5 helpful votes
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March 1st, 2017

I spent hours completing a high quality piece of work for a customer, and of the $20 charge, I was left with only $16 payment - which will be available to me in 14 days!

Fiverr charges users to cash out their accounts - so unless I order myself some gigs (giving them commission in the process), I will be charged commission to take out the money from the website.

So, charges, charges, and more charges. Plus a ridiculous amount of waiting time to be awarded the money I have worked hard for and EARNED.
AVOID!

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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