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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
0
Negative
41
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user jayd12
Canada
27 reviews
18 helpful votes
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May 18th, 2012

There are alot of clones trying to copy their business model, and I'm on all of them. But Fiverr is the only one where I make money and they pay me, unlike some of the other imitators. Their customer service is good too.

Thumbnail of user kathleenh28
Arizona
1 review
3 helpful votes
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November 20th, 2015

I had an experience with a designer making postcards and business cards. She didn't listen to what I wanted nor did she care and couldn't even format correctly for a standard postcard or business card? Unbelievable BAD and frustrating site. Absolutely the worst

Thumbnail of user torp4
New York
1 review
0 helpful votes
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October 31st, 2023

It really is hit or miss on Fiverr. Some reviews and sellers you can trust, others you cannot. I've had small jobs overseas that turned out great, and a big job from an American seller with great reviews that turned out to be a scam. Fiverr wasn't helpful at all. Wouldn't help me contact the seller, kept pushing the issue off, and finally to avoid my calling my card and disputing the charges offered to refund me 30% of what I paid to my Fiverr account. Sick of headaches I agreed. Come to find out they didn't issue it to my account balance but instead added the funds as a promotional credit which expires. Constant fighting to even get that reissued. You figure if you can't entirely trust every seller at least the company taking a percentage of each sale is there for a reason and will protect you. NOPE. You can't rely on Fiverr.

Tip for consumers:
“Not sure” for refund policy bc they don’t seem to understand what a “refund” is

Service
Value
Returns
Quality
Thumbnail of user peterw23
VE
1 review
3 helpful votes
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November 11th, 2012

Fiverr Buyers Beware! If you cancel (for any reason) you won't have your money back! Your 5 bucks will sit in your "balance" (read: their bank account, not yours) until you spend it on another stupidity...
Right from their TOS:
"Fiverr will not refund payments made for cancelled orders back to PayPal. Funds from order refunds are returned to the buyer's balance and are available for future purchases on Fiverr.

Thumbnail of user mikes569
Italy
1 review
2 helpful votes
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July 19th, 2017

Never got beyond cheap looking clip art. All requests to redo the art work came back with the same lousy clip art quality. Nothing like what was advertised. Complete waste of money. Save yourself the trouble and money.

Thumbnail of user dwaynec28
Florida
2 reviews
20 helpful votes
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July 11th, 2022
Verified purchase

I like most others used this service & received zero results. Most of these people are poor writers & the reviews used are fake. Don't waste your time especially with Oloruntobi0609 whom is a fraud. This platform is a total scam

Tip for consumers:
Don't

Products used:
Grant writing, budget

Service
Value
Returns
Quality
Thumbnail of user kens117
Canada
3 reviews
4 helpful votes
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April 13th, 2017

I ordered 2 gigs 1 day later Fiverr customer support cancelled the order and refunded me back to a credit not to the way I paid. They even kept 1.00. Great way to keep customers. My first time and my last.

Thumbnail of user rocyj
New Jersey
1 review
2 helpful votes
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October 30th, 2016

The site offers a review of the delivery but the problem is: Accept and review are attached which indicates to most unassuming buyers that this must be done immediately - you can still receive your order/delivery and go back at a later date to leave a review. This is a hidden agenda on fiverr to help the sellers with good reviews BUT WAIT! You must review the order first and fiverr knows otherwise the review process will fail horribly and no one will make any $ and their operation will be at jeopardy. Fiverr was a good idea until the flood of unscrupulous arrived.

Thumbnail of user zanaz1
Australia
3 reviews
15 helpful votes
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November 17th, 2020

If you get a service done with Fiverr and the seller doesn't deliver on the service, Fiverr won't refund your money, even if you don't have anything delivered from them.

Now if you get no satisfaction from Fiverr support, who are so slack that they don't get back to you for over a week after you post a support query and try your payment provider, Fiverr threatens to suspend your account. They won't give you back your money and threaten you not to try other ways to get it back.

So basically, if you have an issue:

- Fiverr does not resolve it
- Fiverr keeps your money
- you get nothing for your money, basically you're giving Fiverr money for no reason

In the regular world, if you ordered something and didn't get it, you get your money back. Fiverr seems to think that if you don't get something, you get your money back. Fiverr won't do that.

Don't use Fiverr.

Fiver is:
- unethical
- dishonest
- fraudulent
- unprofessional
- disreputable

Thumbnail of user vikramp2
India
4 reviews
13 helpful votes
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July 30th, 2015

Fiverr.com a 5 Bucks services where you can get stuff done, i would say its a great marketplace to sell your services, if you are too good you will receive a junk of order and you can start from 0 to 50 order per days as well.

Some of sellers services are really an awesome, like video reviews, Video compose, some backlink stuff, some traffic, some Google campaign and many more.

But you have to accept that, quality will be poor, what make the different where some one provide 500 USD services in 5 USD? Yes you got better understanding now

So try it when you need to make thing filthy, Not all the services are in this categories but sure some one who give you 5000 visitors and 5000 likes in 5 bucks what will be the quality?

Ya BAM!

Thumbnail of user veer15
South Africa
1 review
4 helpful votes
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March 14th, 2016

FIVERR... i think this website is a hoax. I gave my task "google ranking" to two sellers (one of the seller is sharifunaz) and both were fake. They promised that my site would come up on 1st page within 7 days (1st promise), and then two months (second promise). Later 15 days, both seller stopped responding after eating up my money. GUYS DON'T TRUST THIS SIDE. There are fake people who don't deliver what you need/ want. Rather go to your friends or colleagues to complete your task. There are no rules or procedures. Its just a waste of money.

Thumbnail of user cadenc3
Utah
1 review
4 helpful votes
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August 15th, 2019

My mom, dad, brother, and I use a single computer at my home. We all had our own fivver accounts because we wanted to get free money for each other's orders. One day they email me banning me and my families accounts permanently because they tracked them to be on the same IP. I emailed them to fix it but they were unwilling to budge. They didn't care what I had to say and they never allowed me to state my case. They don't seem to care about their customers or creators.

Thumbnail of user alinam99
Netherlands
1 review
0 helpful votes
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June 10th, 2022

I am a seller on Fiverr. Not only I have to give away 25% of commission on my services which results in receiving only 75% of the indented sum, but to my surprise when I started withdrawing my available amount - Fiverr stole another 5% of my available balance! Very big dissapointment. Noone has ever explained what happened and why Fiverr constantly keeps deducting fees again and again!

Tip for consumers:
Horrible experience for sellers!

Products used:
I am selling services on fiverr

Service
Value
Quality
Thumbnail of user jayg746
Canada
3 reviews
0 helpful votes
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April 9th, 2022

You can see in the 1st photo the provider is asking for money upfront for work that has already been done in the scope of the project. In the second photo you can see the provider admitting he was slow doing the work.

Tip for consumers:
Don't use Fiverr.

Products used:
I ordered a service an was basically ghosted by the company after the delivery did not arrive on time

Service
Value
Returns
Quality
Thumbnail of user kennyr26
KR
1 review
1 helpful vote
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August 11th, 2017

I want to find some article tasks on this website, but the result is not satisfied me. I don't want to complain at the first time but the attitude of the seller make me feel angry. Most of the keywords are not used, bad grammar, many of the mistake of spelling, and he reject to modify that for me. I am not using this website again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyh50
Colorado
1 review
4 helpful votes
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October 25th, 2017

I have now placed orders with two different people. The first person did not deliver on time, the second person did not deliver on time and requested an additional 3 days to complete the work. That time has now passed and the work still has not been completed.

In addition to work not being completed on time I was provided a "wallet" where my initial order funds were placed. I was told my wallet could be used to purchase services from another provider. When I placed my second order my credit card was charged again and the funds in my "wallet" still remain. This organization appears to be a straight up scam and I would not recommend contracting the services of any of their vendors. I'm now out over $300 with no resolution in site.

Thumbnail of user bobw45
Canada
2 reviews
7 helpful votes
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October 20th, 2015

I ordered a gig for edu email and turned out to be a hacked email account which is identity theft. Like I need the FBI to come visit me for identity theft!

Best thing to do when you get ripped off from fiverr.com, which is a very good chance you will, just do what I did, submit a paypal claim and dispute. Fiverr will not fight your claim since they know most users are getting scammed. They will cancel your account, but that is a good thing since you do not want to deal with this lame company anyway!

Thumbnail of user carleaw1
Georgia
2 reviews
2 helpful votes
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July 29th, 2017

I guess you get what you pay for. I need a professional resume done and the seller didn't speak English and what should have taken two days span over 10 days... I just gave up the back and forth and did it myself. A waste of money but even bigger waste of time!

Thumbnail of user marial19
Illinois
2 reviews
13 helpful votes
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July 12th, 2012

This review is is about the website, not the services.
The design of the website is not customer/buyer friendly.
They have a lot of bugs in their software. I wonder if your cc number is safe with them.
In my case. I bought a service. Paid to paypal (this is their only option).
Their system failed during the transaction. The seller never received the funds.
Long story short. I had to call/email paypal/fiverr. Lost more than 3 hours... It is a crappy service.

Thumbnail of user potl
Hong Kong
1 review
0 helpful votes
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January 14th, 2022

Fiverr is unprofessional service provider, Fiverr is no reputation and dishonest company,!
Fiverr employee are uneducated, uncultured and uncivilised!
Fiverr is bad than rubbish and Fiverr employee are low quality level!
I think Fiverr need closed in the world

Tip for consumers:
Stop to use Fiverr
Fiverr us cheater

Products used:
Fiverr us service support

Service
Value
Shipping
Returns
Quality
Thumbnail of user saraj40
New Jersey
1 review
4 helpful votes
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October 19th, 2015

Please do not use fiverr to get help with your resume. Especially the person named Elyssa, all she did was changed the layout of the resume and added some useless design. Worst of all she deleted the review that I posted about the service I received!
Here is her link - https://www.fiverr.com/elyssa.
Please stay away from this person.

Thumbnail of user shrutit
India
1 review
3 helpful votes
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July 24th, 2018

This was my first and pathetic experience with the site. I got in touch with a php developer ericmuchenah. I ordered a php web app which was critical to my business. However, at the time of delivery and much after that too, the freelancer was nowhere to be traced. No responses despite repeated requests. I met a dead end and wasted my time and money too. The refund of the cancelled order has to be used on fiverr only, and getting back to the bank account seems to be a long process. Don't have too much hopes with the site, I suggest.

Tip for consumers:
Beware of unprofessional freelancers on the site

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenm388
Tennessee
2 reviews
4 helpful votes
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August 28th, 2018

This site is a sham. They don't care. My designer barely understood english and the process was horrible. She accepted no responsibility and could not do the job. After two weeks, I finally gave up and hired a designer in the USA. I paid in advance, only received about a third of the work that I paid for, and Fiverr would not do a blasted thing about it. They don't care. They just want to shut you up. I only lost $110, but far worse was seeing a company turn a blind eye to doing the right thing. They could have, but they chose not to. Stay away from these theives.

Thumbnail of user candacet9
New York
1 review
5 helpful votes
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July 18th, 2016

I have ordered many gigs all turned fraudulent,, I recently ordered web traffic to my website and only after a few days the links to the traffic reports came up as fraud. Enough is enough with fiverr, they have to be shut down...

Thumbnail of user mikaylar
California
2 reviews
10 helpful votes
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June 21st, 2013

The buyers keep expecting mountains and days of work for five bucks, that the user only gets four of. I do doodles for money, and people continuously message me with piles of art they want done in super-realistic style with all forfeited copyright for profit, for four bucks...

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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