I previously shared a review on trustpilot about my negative experiences with Fiverr's support team. In response, Fiverr opened a new support ticket, asking me once again to provide details about the exact issue I'd already explained multiple times—both on Trustpilot and directly through their support system. Unfortunately, this "new" attempt to address my concerns followed the same pattern as before: my explanation was repeatedly ignored, and the conversation was passed from one support representative to another, each of them essentially asking for the same details I had already given.

To summarize the core issues that led to my original review:

Canceled Order Due to Client's Absence:
I had developed a custom PowerApp according to a buyer's requirements. The buyer reviewed it, approved it, and we scheduled a migration call. On the scheduled day, the client went silent and did not attend the meeting. I reached out multiple times and even requested a time extension, but the client never responded. Once the order went late (solely due to the client's unresponsiveness), the client canceled it, citing dissatisfaction with the preview—despite previously approving the work.
When I turned to Fiverr support for help, they took hours to respond, by which time the cancellation had already gone through. Although I had evidence that I delivered exactly what was requested, the support team did nothing to prevent or fairly resolve the cancellation.

Lack of Genuine Review of My Concerns:
After the cancellation, my account's visibility and performance metrics were negatively impacted. Two other orders were affected, and I repeatedly tried to get Fiverr support to understand what went wrong. Instead of thoroughly reviewing my case, support kept closing my tickets with generic, template-like instructions. This lack of proper attention forced me to open new tickets to seek clarity.

Unjust Warning Without Valid Reason:
Eventually, Fiverr issued me a "warning" for supposedly "spamming customer support." However, when I asked for details, the reasons they gave made no sense. They claimed I opened multiple tickets on the same issue, yet they could only list four separate tickets, each concerning entirely different orders and scenarios. I also requested they provide the fifth supposedly "duplicate" ticket, but they never did. Another explanation they gave was that I sent multiple follow-up messages. In reality, I only sent reminders after support closed tickets without addressing my concerns. How else could I seek help if my issues remained unresolved?

The warning had serious implications—my account was about to be evaluated for Top-Rated Seller status, but just one day prior, this baseless warning appeared. I had done nothing more than try to get a fair resolution to ongoing issues. The timing felt targeted and punitive, rather than a genuine enforcement of any real guidelines.

Repetitive, Unhelpful Responses to My Trustpilot Feedback:
After I left my initial Trustpilot review, Fiverr opened a new support case asking for the same details all over again. I explained everything again—order numbers, what happened, and the resulting issues. Instead of acknowledging the history already on file, different support agents kept cycling in. Each time I had to repeat the same story, and each time they responded with generic, repetitive instructions—like a script they refused to deviate from. It was a loop of being asked to provide the same details and then told there was nothing they could do.

Conclusion:
What stands out is that Fiverr's support system seems designed to wear you down rather than resolve issues. Multiple representatives were involved, yet none properly reviewed the chat history or the evidence I presented. They gave me a warning for following up on unresolved problems, refused to remove it, and never truly addressed the root cause of my complaint. The entire experience—both in the initial support tickets and the follow-up after my last review—feels grossly unfair and unjust.

Because Fiverr's support repeatedly fails to provide meaningful resolutions and consistently ignores critical details, I'm left with no choice but to warn others. If you're a freelancer on Fiverr, don't expect meaningful help when something goes wrong. The platform's support process is time-consuming, repetitive, and ultimately dismissive of legitimate concerns.

This is my honest experience and I share it in the hope that Fiverr might one day take these issues seriously and improve their approach to customer service. Until then, I strongly advise freelancers and buyers alike to proceed with caution when dealing with Fiverr's support.