Flair Airlines
Edmonton, AB

Dear CEO, COO, Customer Service Manager and HR manager,

I would like to report the following incident with your airline.

Incident Report: Uprofessional and ill mannered flight attendants
Date: August 21,2024
Time of Incident: Approximately 1 hour before arrival
Flight #: F8631
Departure: YYZ ETD: 10:15 PM
Arrival: YEG ETA: 12:20 AM
Purser: Mercedes
Passenger Seats: Rows 31 and 32

Details:
Approximately 1 hour before arrival, while most passengers seated on rows 31 and 32 were asleep, a continous loud, raucous and boisterous laughters woke us up. It lasted for a while. Flight attendants were huddled in the rear part of the plane near the lavatories. They spoke in loud tones and were rambunctious. One of the passengers later commented that they were swearing while exchanging inappropriate information of their personal lives. Passengers on rows 31 and 32 were getting impatient with their unprofessional and disturbing behavior, that I decided to press the attendant button. A long haired, pony tailed, female, caucasian, flight attendant with eyeglasses approached me. I told her "I am trying to be patient here" before I even my ended my statement she profusely apologized. One of the passengers in row 31 was trying to express his frustration to the attendant as well. A few minutes later their loud conversation continued. I pressed the attendant button again. This time a blonde, approximately 5'6" female caucasian flight attendant with a distinct maple leaf tatoo on her right wrist (she was the same flight attendant that performed the safety demonstration earlier) approached me. Without even asking what the matter was, she proceeded to say "would you like to change seats?" I told her "you have no regard for your passengers, I am not the only one complaining here" while pointing to the passenger on row 31. The passenger then vented his frustration. The attendant walked away in the middle of the conversation and remarked sarcastically "we will not speak in the next 45 minutes".
The plane finally arrived arrived in Edmonton. I was disembarking on the rear of the plane when I noticed the same female caucasian maple leaf tatooed flight attendant with another female caucasian flight attendant that is shorter than her, leaning against the wall of the aircraft. I avoided eye contact so as not to engage. As I was heading to the stairs, one of them hollered in a taunting manner "Sweet Dreams". I replied " Thank you for being sarcastic."

I've flown on budget airlines in North America, Europe and Asia and I have never experienced this kind of ill mannered, impolite, unprofessional, rude and unciviled behavior. I have flown with Flair before and I had a pleasant flight experience very opposite than this one. This is such a disappointment considering that Canadians are known around the world as polite people.

May this report be addressed in a fair and responsible manner.

Kind regards,
Erik Acorda