My husband and I went in to our local F & D with excitement and high hopes to have them handle our flooring project, only to end up being given the run around and left to deal with employees who do not want to earn their pay. The day we went in, there were several employees throughout the store, and not one of them asked us if we needed help not acknowledged us in any way.

We finally got someone's attention when we were going to give up and leave. She seemed very eager to help us by explaining to us the kind of flooring options we were looking for. We readily chose a flooring sample that we were confident about. This same person took my husband's cell phone number and said that she would have their (third party) flooring company contact him immediately. Three days came and went without hearing anything.

We quickly realized after we got home that the flooring sample we purchased had no information on it anywhere, so now we have this strip of flooring that is unidentifiable by sight. So, take a picture of any labeling from this place, since they don't bother to identify their products for the customer.

After not being contacted by the installation company on the 4th day, I called the store to find out what was going on. I asked to speak with a manager right away, and that of course was deflected which just led to more frustration when the associate failed to be able to answer simple questions and was rude and defensive about the issues presented. She gave me the number for their installation company, which turned out to be incorrect after she finally put me on the phone with a manager like I requested in the first place. The manager was the most professional one with F & D who actually has a work ethic. She treated me like a customer; however, her MO was to get me back in to the store with a design appointment which we did not need. We needed to have the installation part of it set up, and that was the issue. No one seems to know what is going on at this place, and several of the people in the Buford store working on the floor lack professionalism and basic customer service skills.

I had decided not to go forward with F & D for our flooring project, but just out of curiosity, I called the installation company to get their name so I could look into that company in the event we decided to use them with flooring purchased elsewhere, and they have a TON of bad reviews with the BBB. Honestly, I am glad the experience with F & D went the way that it did from the onset, because it is clear to me that we were spared from a nightmare.