3 reviews for Frames Direct are not recommended

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Patricia D.

Pennsylvania

1 review

4 helpful votes

FILED COMPLAINT WITH BBB BUYER BEWARE

February 7, 2020

After several attempts to contact the company, which only they respond through via their online form after several weeks, I was told they would not work with me and would only issue a partial payment because i had discussed this issue with my credit card company. I will NOT pay for a product that is defective. The company is trying to make is seem that I COULD NOT ADJUST to the lenses. I have worn glasses for 30 years and have never had a problem with adjusting to my lenses. As a matter of fact, I have NEVER in those 30 years complained about the quality of the glasses I have purchased EVER... not once until I ordered from Frames Direct... not once in 30 years. I am also now aware of ALL OF THE BAD REVIEWS with the exact same problem that i have encountered both on BBB website as well as multiple other sites. So Frames Direct should take responsbility for their poor quality and their horrible and rude customer service. Once again I will state that I will never pay for a product that is defective. They were sent documentation from my eye doctor stating the were very poor quality and we not measured equalLY to my sight requirements. The public should be made aware of such terrible business practices and customer service. As the saying goes when it comes to Frames Direct... BUYER BEWARE! No one should have to go through this and judging by all of the complaints they do this ALL THE TIME! I have read comments from customers that they were threatened with no refund because they contacted the BBB or posted bad reviews. That is an unbeliveable way to address customer complaints with threats. I received the same threat because I discussed the problem with my credit card company. I am also at a complete loss to understand how a company that has SO MAY COMPLAINTS can have an A BBB rating? How are they permitted to put that on their website and better yet with all of the complaints why would they have that rating? Something is wrong with this picture! I am demanding a full and total refund or if necessary I will take legal action as well.

Regards,

Patricia Donlon

Date of experience: February 7, 2020