Frame USA
Overview
Frame USA has a rating of 4.5 stars from 796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.
service
163
value
3
shipping
2
returns
2
quality
815
This company responds to reviews on average within 2 days
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4,713 reviews
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Michigan 1 review 0 helpful votes
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Mat did not fit frame
November 22, 2023
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Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
California 1 review 0 helpful votes
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See above
October 17, 2022
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Date of experience: September 17, 2022
Kelly A. — Frame USA Rep
over a year old
Hi Lloyd, good afternoon. We are sorry to see you were unhappy with the quality of your purchase. Can you provide us a few further details as to the issue? We would be happy to issue a replacement, or help however we can. Thank you in advance.
Texas 1 review 0 helpful votes
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I placed 2 orders - one for 12 and one later for 13. We rcvd the 12 earlier. Waiting for the 13
November 18, 2022
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Date of experience: November 18, 2022
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
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- Ithaca, MI, United States
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Business Highlights
- Made in America
- Custom and Ready Made Picture Frames
- Design Your Own Custom Frame
Business History
Offering picture frames, posters, art and more for over 35 years! www.frameusa.com has a great selection, low prices, fast delivery, and friendly staff.
Company Representative
Brooke S.
Brand Manager
Typically responds within 2 days
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sam! If you didn't receive the size mat that you ordered we would be happy to replace it for you however, It does look like the mat that you ordered was ordered was for a 13.5x19.5 frame where as the frame you ordered was a 13x19. I apologize if there was any confusion, unfortunately we do not offer refunds on mats as they are considered custom items that we are unable to resell.